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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Package delivered a day early than expected, easy slip on fit. Took less than an hour for the cutting and install. Now time to delete these resonators and go full straight pipe.
Ordering and find product was easy enough. Shipping does not make sense. Ordered shocks for my truck, each one was shipped separately. One of which seems to be lost in transit. Fed Ex delivered 3, not sure where the last one is. Boxes showed up smashed. Why not package all four together?
I ordered a new product but received an open box item. My rep walked me through what they could do to help which included return or a partial refund.
Efficient and easy. Great products. Highly recommend this company
Perfect for what is needed, the part will fit nicely and will satisfy the cooling system
Three times I have received the wrong parts from this company. Quality is good, but the people in the warehouse can't seem to send the right parts that I order.
Hey Robert,
I just left you a voicemail inquiring more about your review and how the item you recevied was wrong. If you could please give me a call back at ext 1896 to discuss further and I will be happy to set you up with a replacement or refund.
Thank you,
Allison
Shopping was great shipping was prompt.
Product was not best quality. Had two tack welds broken and lots of scratched spots on the paint for the brackets that I touched up so it's not exposed metal.
American Trucks is a 1 stop shop for everything truck. From Headlights to cat- back exhaust they have everything you need. If they don't have it, then you don't need it.
Great parts list for my 1500 Silverado. Very quick shipping as well. Extremely satisfied! Definitely be shopping here for further add on.
Awesome site, products, prices, and delivery times! I stumbled on this site looking for exhaust for my truck and ended up buying even more. Well worth it! It's the attention to detail and little things that go along way. The YouTube videos to show you how to install your new product is a nice addition.
Excellent bed liner! Fits well no issues with installing.
It was easy to find what I wanted & always has comments and a video to help with installation.
Found everything I needed quick & easy.
This was my first order with American Trucks. I had questions and with the assistance of the chat feature. I was able to get the answer I need so I got althea correct parts to go together. Chat was very helpful and shipping was very fast. Thank you American Trucks for a easy and pleasant shopping experience. Already looking at next purchase.
I am missing two clips for the mud flaps. For some reason they only sent me two. I need two more
Hello Heather,
I just left you a voicemail regarding your review above, I went ahead and submitted the hardware request to send you out 2 clips that were missing. You should have received an email requesting photos of what did come in the box. If you do not submit the photos within 10 days the hardware request will automatically be cancelled. If you need additional assistance with please please feel free to call me back at ext 1896.
Thank you,
Allison
Excellent products, services. Highly recommend this company!
I have purchased many items from American Trucks & couldn't be happier.
They are quick to Process & Ship your items... Their Customer Service is Excellent.
I've only had to Return/Exchange an item once and had my new one within 3 days.
Highly Recommend American Trucks!
Had to triple check with customer service regarding a purchase with the hopes of being correct as their website specifically specifies what came with the purchase. Once I was assured, I told my installer what to expect. What showed up was completely wrong and not as described.
Hello Laurel,
I apologize that the item you received is not what you were expecting. I do see that you have already spoken to customer service and they setup the return request for refund. If there is anything else we can assist you with in the meantime please feel free to reach out to us.
Thank you,
Allison
The purchasing and shipping process was easy and quick. Installation was more difficult than it should have been due to inexpensive and poorly made bezels. The drivers side marginally fit "OK" but the passenger side definitely not. The top slots didn't line up well with the bumper and I struggled getting the fasteners installed. The bottom does not snap in properly because it's poorly made and not shaped correctly. This resulted in a gap in the bottom of the bezel where it meets the bumper. The difference in durability and quality between the stock bezel and the RC bezels is very noticeable.
Hello Michael,
I have located the bezel order these shipped directly from the supplier to you and I do apologize if the fitment is not as expected. You are still within our return timeframe if you choose to go that route. I also have applied a voucher to use on your next purchase online or over the phone in hopes that you will continue to do business with us in the future.
Thank you,
Allison EXT 1896
Worst experience with this company i got a price drop email on an item off my wishlist ordered it just to find out they canceled it because of a price error when it was clearly there fault only want to offer a measly 75$ off never doing businees with them ever again telling friends and family not to order from them when we all drive mustang and f150's going to Lethal Performance there gona get my hard earned money from now on thanks for nothing suck it easy guys!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jamie,
I apologize for the way the items arrived and for the one lost item. Looks like you have already spoken to customer service and they have submitted the lost package RMA for you. Your replacement is processing pending the claim outcome. We apologize again and due to the inconvenience I have issued you a voucher to use on your next purchase online or over the phone. If you need anything in the meantime please feel free to give us a shout!
Thank you,
Allison