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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I have had great experience with American Trucks in the past when I have ordered. The products are always as they are described.
They are very helpful, they would tell you what would work or not work on your vehicle and that is very nice to know.
Easy to navigate website. Variety of products available for my specific vehicle is sufficient. Timely delivery.
American Trucks is the best there is when it comes to parts for your truck. They have a wide selection no matter the area you are trying to address. Options are vast and range from OEM to high end after market. Staff are helpful, reliable, and available. When it comes to online retailers American Trucks sets themselves apart from the rest.
Bad got some one else junk two peaces of a tri fold rusty broken hardware paid to ship it only to told store credit only some kind of open box thing we will see how this goes
Hello people, I went to YouTube and typed in what I needed, found many videos, and this one was great. Explained the product, an easy-to-follow video, and the price was competitive. Thank you...
I have ordered multiple items from American Trucks and have only had 2 issues with over 100 items ordered.
I have recently been ordering performance parts for my 2019 F-150 single cab short bed from American Truck. They are always helpful and good to answer any questions I have.
QR code email to me for the return didn't work. The next QR code also didn't work. A rep sent a return label FedEx printed for me.
Googled, researched, decided on a product, checked out the website, good thorough information, easy check out/purchasing. Expecting shipment in a couple business days. Will buy here again for the next need.
Everything I have ordered in the past has tons of reviews and pictures so you know what it will look like on your truck before you buy it
Love these guys. Good customer service and I'm sure I'll enjoy the products.
Found your company on a Google search for wheels and tires, called and talked with Jackie, she gave me information I needed with a couple of suggestions that made my purchase a very easy experience
I placed my my order Thursday 4/9/26 and it was at my door when I got home from work today Friday 4/10/26. I've never experienced such great customer service and fast shipping! You guys are top notch. You've got my continued business for sure! I wish I would of known earlier.
I like search for truck parts on American Trucks. They photos and videos that help when deciding what I want to install next. Customer reviews are good and to others opinions. Prices are reasonable.
Good experience please send me some coupons so I can order more items
I ordered my tail lights, it said they'll be here within one week. Then, a few days later I received an email that they won't be here for 3 months! My blinker does not work, a 3 month wait time is not going to work.
Hello Nic,
Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent order for the OEM Style LED Tail Lights; Chrome Housing; Red/Clear Lens. We reviewed your order and we can understand your frustration with this experience.
We do work hard to have our website updated with the correct inventory, but there are times, when we reach out to the manufacturer to ship the order, they then share with us that the item is on back order. We know this is a very frustrating experience. We do show that we cancelled the order and you were refunded on 4/13/2026.
Due to this situation, we issued a credit to your AmericanTrucks account, and this credit can be used on a future order and is valid until 7/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I bought a complete brake rebuild kit and a BellTech lowering kit with shocks for my ram 1500 R/T fromAmerican trucks. Keep up the good work, and I keep building my truck with your parts.
Purchased a front brake kit that worked beautifully on my truck. The price is right and the quality of parts is great. Now I'm going to the lowering kit and I'm sure it's going to be the same experience. Keep up the good work.
Ordered an item and was told I'd get it on 4/10/26. Item hasn't even shipped. I cancelled my order and I will order from someone else. Shipping promise is not accurate, and unacceptable.
Hello Christopher,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order for the Roof Panel Weatherstrip: Drivers Side. We reviewed your order, and we do apologize for the delays in shipping your order to you. It is a goal of ours to have orders shipped quickly to our customers, this was not your experience and your frustration is understandable.
We reached out to our warehouse to see if they can share with us why there was a delay in preparing your order for shipment. We Do show that you requested that we cancel the order, and you were refunded on 4/10/2026.
I understand this was your first order with us, and it was not the best experience. We hope that you will give us another opportunity to provide you with the service we strive to provide to our customers We issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas,
Thank you for taking the time to share your feedback with AmericanTrucks. Thank you also for being a member of our Military, Medical and First Responders Cashback Program. We are happy to offer this program to our customers, like you, and thank you for your service to our country and our communities.
We are sorry to hear that the recent Open Box order for the Hard Tri-Fold Tonneau Cover was not what you expected when it was received. We do work hard to confirm that we have the correct information loaded onto our system, with photos showing any defects, but this was not your experience, and we do apologize for this frustration and the inconvenience you experienced.
Due to this situation, we issued a credit to you AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy