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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The exhaust was just a little louder than I expected, but it sounds damn good when the 5.0 is moving those V8 notes thru this system! About 3 hour install by myself!
Ordered Tow mirrors got them in two days and perfect fit and work great.
I am very happy and satisfied with my purchase, fast and on-time delivery
I purchased the LED tail lights easy to install work great much better than the stock on my 2018 Chevy Silverado LTZ
Got on website, very easy to navigate and placed order. Very easy
My first tip I ordered was shipped without a clamp so I used the chat and Chance suggested a great tip and it worked fantastic!
This is my first time my butt from this company, but it looks. The service is good.
First time shopping with American trucks and will be the last time. I placed an order with multiple items and one of which was a grill shudder for an f150. I've purchased with American muscle and appreciate the quick shipping so I decided to try this site out. Not only the package received was wrong, they told me I had to send in the incorrect package (which was a running board set, that was 10ft long, definitely not a grill) but only then they would send my correct part. The process also took another 48hrs. I had ordered for my customer and told him I'd be done by the weekend, and now I cannot get him taken care of in time.
Not very good customer service in my opinion.
I mean I ordered what I wanted received it in a timely manner but have yet to have time to install
Ordered a number of add-ons for my 2024 Ford F-150. Easy to use site - great selection and prices.
I found a product that satisfied my needs to use on my 2022 F150 King Ranch. The product was what I needed to assist with getting into the truck bed without lowering the cargo tailgate.
Wanted to ask a question but no one called as indicated by the chat.
Overall AT has been great and the customer service has been solid, that is usually what will make or break your experience. For the most part all of my purchases at AT have been great besides the last one that was a fuel pump, overall I think the quality just doesn't match what I have gotten from AT throughout my experience. I would actually advise to stop offering that product, unless I just got a faulty one
Great hard cover, easy to install, I would recommend this product. Order and shipping were great, Great company to deal with. Sales rep was very helpful.
I sent it through FedEx ground. I found my receipt and tracked my order and it says it has been delivered yet. I haven't heard or have been credited anything on my account. I would like some kind of response from you please!
Hello Wade,
I called you this afternoon and left you a voicemail stating that we need your tracking #'s for the returned items. Without the tracking #'s our system dosen't regonize the items where delivered until they get scanned into the warehouse delaying your refund. If you could please contact me back or chat online and provide that information we would be more than happy to add it to our system and get your refund on its way!
Thank you,
Allison EXT 1896
2015 Chevrolet 2500HD rear bumper did not fit well AT ALL. Literally every single aspect of this bumper had to be adjusted to just be functional, at best. Ridiculous. Didn't tell me about discounts until AFTER I purchased this bumper. When I originally went to purchase it, the website would not allow me to. Came back next day and the damn price went up over $50! Unbelievable. This ladies and gentlemen, is why you pay the prices from the dealership.
Hello Trevor,
Thank you for taking my call this morning, as discussed that discount was applied to your order and you should receive an email confirmation. If you need anything else please feel free to give me a call at ext 1896.
Thank you,
Allison
I ordered running boards for my 2010 Ram 1500. They arrived on time and apparently in good shape with all the parts. Due to a previous experience with a different company, I knew my make and model would require some drilling, so I chose the install option. Everything went as advertised. The local install shop did an excellent job with no surprises or hidden costs. It's only been a couple of days but very happy so far
Between two different throttle controllers. That I returned for a refund. Because they both had the wrong plug connectors on them...the second one should have fit my truck.but when I received it it was the same connector...I was told the first one was a universal fit unit.but why don't they say that in the part description.at this point I'm very disappointed...maybe someone needs to investigate the cause for this problem.
Hello Tim,
I apologize that the product does not fit your vehicle as advertised, I see you have already setup an RMA and your return is processing. Due to the inconvenience I have issued you an additional voucher to use on your next purchase online or over the phone. Again, if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Alison
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Hello Jesus,
I just sent you an email regarding your review at your earliest convenience please respond or give me a call directly to discuss further ext 1896.
Thank you,
Allison