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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Overall pleased with everything, the billet insert where everything it says
Live in Alaska and received the resistor promptly. Everything was there and packaged nicely. Unfortunately, that wasn't my culprit. Have to look for a blower motor next.
My order has not been shipped yet and I paid for 1 day delivery. If it isn't going to be a 1 day delivery then I expect a refund for the 1 day delivery.
Love the quality and they fit perfectly! I'm so happy with them.
Great product but if you can't reuse the factory hardware you should supply it with the product
Read free shipping in add. Was charged for shipping CS rep removed shipping and gave a $10 credit to future order.
Fantastic.
The amount of spam emails that came between the time we ordered and 5 fricken minutes after it was delivered (asking for a review of how well it worked) is beyond ridiculous. Take a chill.
Great product and fast shipping took about 1 hour to install and sounds great
Did not fit as described. Took hours to install, too many modifications for something so minor
Got by delivery, and instead of 3 items I ordered got only 1, after contacting support and sending them picture of internal package they requested to send them shipping box, which I already get rid of.
Hello Maxym,
I just left you a voicemail regarding your review, I don't see a return setup on your account for the missing stripes. If you could please give me a callback at your earliest convivence I would be happy to assist you with this.
Thank you,
Allison EXT 1896
Easy to find the parts on the website, fast delivery, good price, and nice to do business with someone other than Amazon
Parts ordered fit as described. Installation instructions perfect with video guide.
Thank you I will be ordering again soon.
AT had a great selection of products at reasonable prices. Shipping was prompt
Install went well, make sure you chase the factory stud threads with a 8x1.25mm die. Otherwise the studies or the nuts may strip. The door jam covers I got were disappointing. They are hard to apply.
Install was very easy but two days later
The lower ball mount plate broke the ball came right off the plate
Pleasant process all the way around! Received order in 2 days! Doesn't get quicker than that! Never had any problems doing business with American Trucks! I highly recommend!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kyle,
I have located your order for the rear lowering kit and see that the order was shipped and delivered within the 1 business day timeframe as paid for. If there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison