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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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It is pretty good but ordering online is quirky when I try to get my military discount. It seems to work only for certain products.
Easy. I always love buying stuff for my truck. Looking forward to getting more parts in the future.
Chatted online to purchase throttle body for my truck. Gave model, vin, ect. Price was right rep was friendly as well
Website was very easy to navigate to find the right product for my truck. Felt confident that what I purchased would fit my truck like I wanted. Product is currently being shipped.
After ordering the wrong size tires I was able to start a return on the website and get return labels immediately. My store credit was in my account in less than 24 hours to purchase the correct tires.
Have variety of parts and I like to keep the parts oem or close as possible
All of the aftermarket accessories are a great value and always delivered on time.
The representative that helped me was very helpful and kind. The video on how to install the mirror was very clear. It made my experience on changing the mirror very easy thank you.
Have nothing bad to say about this company! Easy, good prices
Easy to Navigate and always able to find what I need.
Service was great easy to order but 2 days later when I go to check status it's says I have no recent orders. I know I logged in when purchased and I know it came off my card. So work on being able to look at order status would be nice. Other than that great I will continue to order from here.
After searching all over AT was able to get me the wheels I was looking for. I will absolutely recommend them
I tried calling for help changing my address on a Sunday night beings I forgot to put my apartment number on the order. I got no one. I tried using the online texting and that didn't work either? I need to tell them that my apartment number is 616. If you can help with that then my experience will be amazing!
Hello Larry,
Thank you for taking the time to share your feedback with AmericanTrucks. We appreciate and value the feedback that we receive from our customers so we can review the feedback and make changes and improvements to the products and services we offer to our customers. We were sorry to hear that you were unable to connect with our Customer Service Team to have your apartment number added to your order.
Our representatives are available weekdays from 8:30 AM-11PM EST, and weekends our hours are 8:30 AM-9PM-EST. I do see that you also emailed us and the representative working on your email submitted an address correction.
We show that the COLD-CASE Radiators Aluminum Performance Radiator (14-18 Silverado/Sierra 1500; 15-18 Tahoe/Yukon) was delivered to you, but you later elected to do a return since the item would not work with your Silverado.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Ordered on Monday, delivered Wednesday. That speed is rare these days." "Tracking updates were clear and accurate. I knew exactly when to expect it. Even the homepage made things feel simple and clear. I was sold within five minutes. I called with questions, and the rep made everything feel concise and stress-free. I rarely leave reviews, but I'm happy to recommend them to anyone needing fast, dependable help. This company deserves more attention.
Over all the experience was good. The price was fair. Only reason I didn't give a 5 star is I received the part damaged from delivery. Now I will have to pay to fix.
New GMC owner, I discovered this website. Many parts and accessories are available with reasonable prices. Very good descriptions that makes uou order in confidence
We have had great luck with products and service from AT. We appreciate the web setup and how it informs whether certain products will work with your vehicle. We have also received friendly service from customer service staff. Finally, even though we've haven't ever won yet, we think the sweepstakes idea is great. Cheers!
American Trucks always has the parts I need to modify my pickup to make everyday jobs easier.
This purchase, is tailored to lights… the smoked ones. But I recently purchased a black grill and headlights for my truck. In the past I've purchased fender trim. And much more. I love what you guys have available.
Brings me back to my childhood, customizing my toy! I purchased fender flares, bed cover and hood protection.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaime,
Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent order. We do apologize that you were unable to view your order after you placed your order online.
We show that you placed your order for the Engine Air Intake Hose; To Turbo; Driver Side on 3/16 and we show it was delivered on 3/18.
You can use our customer portal to view your order status and the tracking number for orders. You can go to [email protected] and enter your information, and you should be able to view your orders. If you logon and do not see an order, please contact our Customer Service and we will see why the order is not appearing on your portal.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy