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American Screening Corporation, Inc. Reviews Summary
American Screening Corp. is a leading provider of drug testing solutions for businesses and individuals. They offer a wide range of products, including instant test cups, dip cards, and oral fluid tests. Their products are designed to be easy to use and provide accurate results in minutes. American Screening Corp. has a strong reputation for quality and customer service, with over 250 million test strips sold annually. They have a large warehouse and offer same-day shipping. The company is trusted by businesses worldwide and has received positive reviews from customers.
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American screening took my order and charged full amount to my credit card back in April. It is close to 60 days and I have not received over half of the order. I called and got hung up multiple times until a nice lady picked up the phone and at least gave me a store credit for the items not shipped.
Simply one of the best sources for medical supplies and equipment. Nice place to search for bargains. Wide selection of high-quality suppliers. Their customer service was responsive and got my orders quickly fixed. Got my shipments on time, too. Will be ordering from them again.
Buyer BEWARE! DO NOT PURCHASE From This Company!. I wouldn't even give them 1 star! Placed order 3/2020 and CC was immediately charged. After 5 weeks, item still was not shipped so sent multiple emails and customer svc inquiries with no response. No response to phone # *******873 listed on website & the msg box was full. So searched online & found office # *******306. Someone answered! Spoke to customer service & requested cancellation, which they said they processed but they supposedly could not give me a cancellation #. Never Received Refund! Yesterday (THREE Months Later - 6/2020) received email that order had shipped (even though I had CANCELLED it!). They tried to deliver the order by UPS, but we refused it. Terrible Customer Service & Unprofessional... We Want Our REFUND!
Hello Alberto,
We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies to all customers who have placed orders that were delayed and to those who have experienced less than stellar customer service while seeking order information. Our company has been in business for over 16 years and are still working and growing daily. Our #1 goal is to make sure that each and every customer is satisfied when they purchase from us. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide
I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I placed an order on 4-19-20, I only got part of my order in early June. I have repeatly tried to phone them, and email to cancel the rest of my order and get a refund, they do not respond. I would never advise anyone to do business with them.
Hello John,
We are in receipt of your recent communication concerning your product and apologize for the inconvenience. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Please reach out to me by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I purchased PPE (Level 3 face masks) for my clinic weeks ago because the site indicated that they had the product "in stock and ready to ship". After several weeks of not hearing anything I began contacting the company. First by telephone, (after asking the question as to why they have the item listed on their website as being in stock, I was hung up on), then by email, asking for a refund since it was obvious that they did not have the product on stock. Unfortunately no reply. I've since called the company several times asking for a refund and have been told that I need to request this through email. Like a dog chasing its tail, this company keeps you in the dark. It's now obvious that after reading numerous reviews on this site and on Trust Pilot, this is the companies MO. To get you to purchase a product that they do not have nor have any intention to provide. Stay away..
Hello Peter,
Thank you for your feedback. We at American Screening Corp wants nothing but to satisfy our customer’s needs, stellar customer service, and sell quality products. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I placed an order from this company in March for Clorox wipes, hand sanitizer and Lysol. After numerous attempts to get my money back, yesterday I received some kind of alcohol wipes from China
Hello Amber,
Thank you for your feedback. After speaking with you yesterday I’ve sent you a return label and a credit request form for you. We hope that will resolve the issue that you had with your order. If you have any more questions and concerns please contact me by email at [email protected].
Our company made orders for non-contact thermometers. They had this in stock, and I was happy that it was $17 cheaper compared to other stores. Made the purchase and received an email confirmation along with the shipping date. The orders were running late, and we called the customer service. They confirmed the delay and apologized, and immediately resolved the problem. The orders were 3 days late, but otherwise, everything was okay.
I was charged for the 3 items I ordered and received only the two which were the cheapest one. Never able to talk with a sale rep to get reimbursed.
PLEASE DO NOT DEAL WITH THEM!
Placed order for HENRY SCHEIN Masks back on March, Been waited for 3 months patiently due to pandemic. They finally shipped out on May, but what I received is something BAD quality masks that from China factory. Non surgical, non FDA approved! They would not cancel the order even they don't carry Henry schein! Or Maybe they just using Henry SChein image to mislead customer! Theres no way to reach them, no one answer, no responds. If you had luck that able to chat with them, they just BS you. I am so tired of this company. If you filed a claim to your bank or paypal, they will provided a tracking, and shipped something out which are NOT what you ordered! Example one, you ordered Henry Schein masks, they shipped you some unbranded china made paper masks. Second example, when you ordered 8 boxes, they only shipped 4 boxes. Example three, if you want to cancel the order, they won't do it, Just ignored your request, because they want keep your money until you filed claim, and also shipped you something else.
BEWARE! AGAIN, DO NOT DEAL WITH THEM!
Hello Lucy,
We apologize for the experience you have received with our company. We understand that you did not receive the level of service you were expecting. We offer the following not as an excuse but a statement of fact. During the height of the pandemic many items were not sourced as before. Manufactures were not able to produce product. We placed a banner on our website that read “we may be unable to source the exact item order in these instances we may substitute with a comparable product.’ Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
They took my online order, but didn't ship anything. After two months of constant calling, I reached someone who said my order had shipped. I received 1 out of 4 items. I called again (not easy as their telephone numbers change daily). I was told "all sales are final." I argued that there wasn't a completed sale since they took money but didn't ship the entire order.
I have filed complaints with the BBB, the Louisiana Department of Justice Consumer Protection Section, and the National Center for Disaster Fraud. So far, the only thing that has happened is that they sent me an item I didn't order and they say I can't get what I ordered until I ship the wrong item back (at my expense).
How much are they making by stealing from people with the hope their nasty telephone representatives will deter further follow up?
Hello Tracy,
Thank you for your feedback. We at American Screening Corp wants nothing but to satisfy our customer’s needs, stellar customer service, and sell quality products. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
They will take your money, ignore you, lie, but never send product. The CEO makes lame excuses. They are the worst!
Hello Roanna,
We at American Screening Corp would like to apologize for the inconvenience. Our company has been in business for over 16 years and are still working and growing daily. I have submitted your credit request form and it takes 7-10 days to process. If you have any questions or concerns please contact me by email at [email protected]. Thank you.
I purchased items in April and immediately Am Screening Corp said they were shipped. I haven't received anything and my card was charged $391. It's now June 8, I've requested a refund 8 times now and they refuse to even respond. This company is FAKE!
Hello Juliie,
We are committed to regaining the confidence of our customers and are working through each customer concern, one by one. We at American Screening Corp. have been in business for over 16 years and we are still a growing company. Truly we are sorry for the inconvenience caused. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Placed an order March 29th with items in stock. I am still waiting. They never answer phones, blow smoke up your... when you do get someone I am told it will be shipped in 7-20 days. Do the math. This is one of the worse companies I have ever dealt with on line. Everytime I ask for a tracking #, I get a story. I have been charged but still no package. Stay away. Last we spoke was 6 days ago, again another 7-10 days. I am taking action by Friday.
Hello Heather,
Thank you for you feedback. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I had a very negative review for this company on this platform a few weeks ago for a delayed refund for which I started to believe this was the scam, but now I would like to share some positive information based on my personal experience. I feel good service should be recognized even if they are not perfect yet.
With the much help of the platform of sitejabber.com, The customers service representatives at American Screening Corp had reached out to me and eventually fully refunded my money. Their recent customer service could get 5 star. I want to thank everyone at Sitejabber and American Screening Corp who had worked hard to get the problem resolved. NOT SCAM.
Hello Ruimin,
We appreciate your feedback. We have been in business for over 16 years and were still working and growing daily. We are ecstatic that we were able to resolve your issue. Our goal is to satisfy each customers issue while having stellar customer service. Thank you.
All of these reviews about this company taking money but not satisfying orders applied to me. Ordered in early March. Cancelled on May 1 when nothing arrived and requested refund. Got an email confirming cancellation and refund. Nothing happened. Called several weeks later and was told how busy they are. Never got my money back. The five star reviews here are undoubtedly paid reviewers or their staffers.
Hello Matt,
Thank you for your feedback. We are committed to regaining the confidence of our customers and are working through each customer concern, one by one. We at American Screening, LLC (formerly American Screening Corporation) have been in business for over 16 years and we are still a growing company. Truly we are sorry for the inconvenience caused. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at [email protected] or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I've ordered the items when I needed them (in April 2020) and I've placed the order only because of the shipping dates mentioned in the website(by last week of April).
After placing the order, I had reached out to the customer service around 10-12 times a week and still didn't get any updates. I didn't receive any call backs for my voicemails.
I can understand the situation and delay of 2/3 weeks. But, I've received the items with a delay of 2 months in the mid of June when I no longer needed them. Because you haven't delivered the items, I had to purchase from a different vendor. To add, I've received items that don't match the description of the items I've ordered for. The items I received are of less worth.
American Screening Corporation SCAMMERS, FRAUD, DISGUSTING.
I suggest every other customer to avoid purchasing at American Screening Corporation.
Hello Siva,
Thank you for your feedback. We at American Screening, LLC (formerly American Screening Corporation) wants nothing but to satisfy our customer’s needs, stellar customer service, and sell quality products. Our company has been in business for over 16 years and we are still a growing company. After hearing back from you we understand your concern and again would like to apologize for the untimeliness. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Extremely unreliable company. DO NOT BUY from them. After almost two months of placing the order, I received only one item.
NO order confirmation. No details. The website does not even recognize your user id and password after they take your payment. The only thing they are prompt about is charging your account. Then they go on vacation. I ordered the products to use during Pandemic and now the items are even available in stores but my order never got delivered. All I got after two months is masks. Rediculous.
Hello Naz,
We appreciate your feedback. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
This company will promise you items and act as if they are in stock. Then after a month or two you will get a box drop shipped from China with 1 item in it. They will claim that they sent you all of your order. Then when you go to file a claim with Paypal they will provide them with the tracking number of the box making it look like they sent you your order. You will have a hard time proving that you did not receive all your items in that box... what a scam!
Do yourself a favor... Do not buy from this company
Hi Jamie,
Thank you for your feedback. On behalf of ASC, we sincerely apologize for any inconvenience this matter has caused you. During the coronavirus outbreak, we experienced major disruptions. We will spare you the details of the multitude of reasons for our shortcomings during the pandemic which would likely be received as excuses. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Our guarantee is that our customers will receive their order or a full refund. Please reach out to me today by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Please see my review under Google! DO NOT WASTE YOUR TIME OR MONEY! Dishonest, do not send out orders, do not refund! Will debit your account immediately, do not ship items, do not get back to you!
Hello Michelle,
We apologize for the trouble with your order. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at [email protected] or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Should have an option for zero or negative stars for companies who steal from customers.
I placed an order on March 13th for my clinic. They took my money immediately and sent me an order confirmation. I have "chatted" and spoken with 2 different representatives who told me to contact customer service via email. I have done so MANY MANY TIMES to no avail. Never heard ONE thing back. They STOLE $340+ from me and my clinic. I am contacting the Better Business Bureau to file a complaint and my credit card company to recover my money.
Hey L H.
Thank you for your feedback. During the time you ordered we were at the peak of the pandemic so everything was delayed worldwide, we experienced major disruptions. We will spare you the details of the multitude of reasons for our shortcomings during the pandemic which would likely be received as excuses. Our company wants nothing but to satisfy each customer’s needs. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at [email protected] or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
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Hello T D.
Thank you for your feedback. I am glad we were able to take care of your order for you. Since you have received store credit is there anything else that we could to satisfy your experience with American Screening LLC. Our company wants to supply nothing but stellar customer service. If you have any more questions or concerns please contact me by email at [email protected].