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American Screening Corporation, Inc. Reviews Summary
American Screening Corp. is a leading provider of drug testing solutions for businesses and individuals. They offer a wide range of products, including instant test cups, dip cards, and oral fluid tests. Their products are designed to be easy to use and provide accurate results in minutes. American Screening Corp. has a strong reputation for quality and customer service, with over 250 million test strips sold annually. They have a large warehouse and offer same-day shipping. The company is trusted by businesses worldwide and has received positive reviews from customers.
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They took my money.
Order placed 4/2/2020.
No status update at all.
Have tried phoning, emailing with zero response to four attempts.
Requested a refund, but again no response.
Contacting our attorney general's office for further action.
Paid extra for expidited shipping, have recieved nothing over a week later no answers to 3 emails i sent. Calling amex tomorrow to report as fraud.
Hello Chris,
We would like to apologize for the inconvenience you have experienced with our company. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at [email protected] or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Never had any issues ordering from them. Customer service was always easy to reach and was quick to respond to our questions. Ordered priority and they sent an email confirming our order. Satisfied with the products, received in good condition.
Order placed 3.5 months ago. No status update at all. Have tried phoning, emailing with zero response. Requested a refund, but again no response. Contacting our attorney general's office for a resolution.
Hello Gary,
Thank you for your feedback. We at American Screening, LLC (formerly American Screening Corporation) would like to apologize for the delay in you products. Our guarantee is that our customers will receive their order or a full refund. To have your issue resolved please reach out by email at [email protected] or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line or call (318)798-3306 ext. 148. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
My number one choice when I need to buy medical supplies. They are quick to respond to my queries. Detailed information about products is available upon request. A highly knowledgeable and competent team.
Do Not buy from them, its a shameless and irresponsible company with false claims as such "in stock and ready to ship". Good luck getting your items and even more good luck to communicate with the non-existence customer service. This company should be investigated for fraud.
Hello Shad K,
We would like to apologize for the less than stellar customer service you have experienced with us. We at American Screening, LLC (formerly American Screening Corporation) want nothing but to please our customers and sell quality products. Our company has been in business for over 16 years and is still growing daily. Our guarantee is that our customers will receive their order or a full refund. To have your issue resolved please reach out by email at [email protected] or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line or call (318)798-3306 ext. 148. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Beats around the bush, then ignored me after. Never solved my concern. It's been over a month. This has gotten rediculous.
Hello Jay,
Thank you for your feedback. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. We are getting to you. We are committed to regaining the confidence of our customers and are working through each customer concern, one by one. Our guarantee is that our customers will receive their order or a full refund. To have your issue resolved please reach out by email at [email protected] or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line or call (318)798-3306 ext. 148. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
This company is absolutely a scam. If you have an issue and want to resolve it? Don't count on it. No one ever answers the phone, they do not return voice mail messages, no one is available to "chat" (I take that back; I was able to get through to a salesperson 1 time. He just lied to me and told me over and over that my order was scheduled to arrive the following week. That was 2 weeks ago. It still has not arrived.), and they do not respond to emails. This includes their Customer Service and Sales Departments. They are continually advertising all these new products available, yet they cannot fulfill the orders they still have open. Why would you advertise that you are selling 1-gallon bottles of hand sanitizer if you have got customers who have been waiting for 2 months to receive 2 8-oz bottles? I have requested a full refund but it stands to be seen that I will get that money back. Perhaps it's time for them to experience small claims court if they haven't already.
Hello Cynthia,
Thank you for your feedback. After further investigation and speaking with, you we have come to the conclusion that your products were delivered to you. If you have any more concerns on your product or service please reach out by email at [email protected] or call (318)798-3306 ext. 148. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I am strongly recommend "DO NOT ORDER ANY PRODUCT FROM THIS COMPANY", customer services never pick up the phone. Just voicemail only.
I have ordered the products about 2 months. I have not received the products yet. The credit card is already charged. There is no return or cancel.
Hello Tina,
We at ASC are would like to apologize for the inconvenience. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide
I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Ordered product from this company on 5/13/20 -- by 5/16 the order information disappeared from their website, however they charged my credit card on 5/16. Have not been able to contact the company via web chat - no answer, telephone - no answer, email - no response. I believe this company is running a scam and would not recommend that anyone do business with them.
Hello Glenn,
Thank you for your feedback. Our company American Screening, LLC (formerly American Screening Corporation) have been in business for over 16 years and we’re still striving to improve and grow daily. We would like to apologize for the inconvenience with your order. We strive to satisfy each customer the best way possible. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Ordered nearly 2 months ago. Credit card was charged immediately. Products were never delivered. Sent many emails. All went unanswered. Phoned many times with no result. The last person I spoke with said she would cancel the order as requested. That's was three weeks ago. Filed a complaint with the BBB which had a red alert advising to report the business the state's Attorney General's Office. Still, no response to the posted BBB complaint. Reported them to the General Attorney's Office. Disputed the charge on my credit card. Still awaiting a resolution.
Hello Randy,
We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies to all customers who have placed orders that were delayed and to those who have experienced less than stellar customer service while seeking order information, changes and refunds in many cases during the Coronavirus outbreak. We will spare you the details of the multitude of reasons for our shortcomings during the pandemic which would likely be received as excuses. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide
I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to me by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
This place is a scam! Do not order from them. Need to call my credit card and get money back!
Hello Terri,
Thank you for your feedback. We at American Screening, LLC have been in business for 16years and we strive to satisfy each and every customer daily. Truly we want to apologize for the inconvenience with your service. Our guarantee is that our customers will receive their order or a full refund. Please reach out to me by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I have ordered and paid for 3 Prospray Wipes 6""x6.75"" 240/ (Item# *******). Order dated: 04/03/2020. For each item, I have paid $17.23, total: $51.69 for 3 Caisters of Disinfectant Wipes. I did not receive the Items that I have ordereded.
After several calls and e-mails, I have received Wrong Items (3 Protex Ultra Wipes packs) today, which are much much cheaper quality item than I ordered, and are available online for $6 each only. This item, I have received seems like a fake China made item, which I never ordered. I am feeling that, I was cheated.
Hello Sub,
We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies for the inconvenience you’ve had. We are working with our manufacturing and supply chain partners to address shortages as they occur. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to me by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, I would like to apologize for the not so stellar customer service we strive for here at ASC.
Like all the other recent reviews about this company, they are horrible. No customer service, can't deliver product, don't answer the phone, however will continue to take your money... Shameless!
Stay away from these losers!
Hello U K.
Thanks for your feedback. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
This place sucks. I ordered drug tests almost 4 weeks ago nothing. I called 5 times and got nowhere. This is the absolute worst customer service I have ever seen. I cant believe they are still in business
Hello Alan,
Thank you for your feedback. We at American Screening, LLC have been in business for over 16 years and are growing every day. In recent weeks, we have ramped up our workforce and have dedicated significant additional resources to processing orders, responding to complaints and addressing requests for refunds. Though there remain some delays and difficulties in processing orders, shipments and refunds in many cases, these problems are being resolved in as timely a manner as humanly possible. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
My order arrived right away. I'm happy with the fast shipping. Throughout the process, I was notified with the status of my transaction. I'm relieved to find a supplier that I can count on in times like this.
I ordered and paid for 3 day shipping - received order 6 weeks later and received the WRONG items! Never can reach anyone - just TERRIBLE BUSINESS PRACTICE!
Hello Casey,
We at American Screening, LLC would like to apologize for the inconvenience with your products. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
With everything that is going on and the shortage of hand sanitizers, I quickly got hold of American Screening Corporation and ordered $328 worth of supplies. Got confirmation of my order 3 days after, and called to confirm the shipping date. The agent told me there had been a short delay because of shipping. They emailed me 2 days after, and told me that I would be receiving the product that week. Finally received the shipment, took a while but worth the wait.
Ordered products in March and charged immediately. Received an email confirmation of my order immediately HOWEVER after many attempts to track my order it finally arrived today 5/7 with ONE item of 5. Called customer service, no answer, no message capability. Sent an email and received a canned response. Luckily I just cancelled the entire charge to them on my AMEX. Let AMEX deal with them or they get $0.00. Love AMEX!
Stay away!
Hello C W.
Thank you for your feedback. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. The state and federal emergency declarations including “shelter-in-place” and “lockdown” orders suddenly and unexpectedly impacted our ability to timely acquire and deliver product. Internally, we were forced to temporarily reduce and limit our available workforce. We have also had to implement government mandated safety measures which have only added to the unforeseen delays in regular processing of orders as well as handling the barrage of complaints and refund requests that followed. We are sorry for the inconvenience that you have experienced. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Unexplained delays in shipping (>5 weeks) while charging your card, no responsiveness to phone calls/emails/faxes, shipped to address that I requested changed, tracking system inaccurate, chat service incompetent and useless. Posted responses on BBB site are useless and canned. I will avoid any contact with this company in the future and strongly advise anybody to look elsewhere for supplies and testing.
Hello Robert,
Thank you for your feedback. On behalf of ASC, we sincerely apologize for any inconvenience this matter has caused you. We would like to apologize for the delay in your order and the less than stellar customer service you experienced. During the coronavirus outbreak, we experienced major disruptions. We will spare you the details of the multitude of reasons for our shortcomings during the pandemic which would likely be received as excuses. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Our guarantee is that our customers will receive their order or a full refund. Please reach out to me today by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
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Hello John,
Thank you for your feedback. We reached out to you on yesterday in regards of your order. American Screening, LLC (formerly American Screening Corporation) would like to apologize in the delay of your order. As we’ve done some investigating we’ve seen that your products have been delivered. If there are any more concerns regarding you order please reach out by email at [email protected] or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.