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American Screening Corporation, Inc. Reviews Summary
American Screening Corp. is a leading provider of drug testing solutions for businesses and individuals. They offer a wide range of products, including instant test cups, dip cards, and oral fluid tests. Their products are designed to be easy to use and provide accurate results in minutes. American Screening Corp. has a strong reputation for quality and customer service, with over 250 million test strips sold annually. They have a large warehouse and offer same-day shipping. The company is trusted by businesses worldwide and has received positive reviews from customers.
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I ordered hand sanitizer and protective gowns in March. My credit card was charged and I still have not received my order in May. I could not get touch with them. Bad business!
This company says things are in-stock but are not. They charge you when you place the order but don't deliver. Impossible to get customer service or contact anyone at the company. They appear to HAVE BEEN a reputable company inthe past but are now just scamming customers saying the products are in stock when they are not. They resell products from another company/warehouse that they purchase from. Tracking info is almost impossible to get. Check BBB ratings - BBB has removed their rating because of many, many complaints. It's really sad to see a company taking advantage of consumers in the middle of this crisis. They prey on emotion by saying they have the PPE and sanitizer that everyone is looking for - get your money and then ship when and if they decide. BUYER BEWARE!
Hello John,
W at American Screening, LLC would like to apologize for the inconvenience with your order. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I ordered some hand sanitizer and face masks on 4/9/2020. The company immediately charged my credit cards. I have not received my order. I cannot speak to anyone with the company as their telephone recording states no one is available due to high call volumes. Stay away from this company.
Hello Larry,
We appreciate your feedback. We at American Screening, LLC would like to apologize for the inconvenience. In recent weeks, we have ramped up our workforce and have dedicated significant additional resources to processing orders, responding to complaints and addressing requests for refunds. Though there remain some delays and difficulties in processing orders, shipments and refunds in many cases, these problems are being resolved in as timely a manner as humanly possible. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Placed an order 2 months ago now (today May 5,2020 Never received the product. Can not contact them just get a generic reply e-mail. Can not get thru on the phone either. No way to request refund. DO NOT ORDER FROM HERE.
Hello J H.
Thank you for your feedback. We would like to apologize for the not so stellar customer service. From the time you ordered until now everything is still in high demand due to the Coronavirus outbreak. We are experiencing higher than normal demand globally for infection control products such as masks, hand sanitizers, and disinfecting products. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Found ASC through a friend's referral and have already used their service twice. Can't be more satisfied with customer support. They were patient and friendly and helped me to pick the right tests.
Placed order, got a confirmation on receiving order, they charged my credit card, and two months later no order. Made phone calls NO REPLY, sent, lost count how many e-mails trying to get status of order, NO REPLY, ask for refund NO credit back, Sorry but no option for less then minus stars, DO NOT DO BUSINESS WITH THESE PEOPLE
Hello Randy,
We at American Screening, LLC would like to thank you for your feedback and apologize for the inconvenience with your order. As you know the pandemic was at its peak during March and everything is still in very high demand. So, in some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. Though there remain some delays and difficulties in processing orders, shipments and refunds in many cases, these problems are being resolved in as timely a manner as humanly possible. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Our company purchased face shields, non-contact thermometers and face masks. This was our first order. Everything arrived on time. The prices were reasonable. ASC has saved us so much time. Thank you!
Previously I used their products occasionally and in small quantities, but during this lockdown I had to place big orders. The deliveries were always on time and satisfied with the quality of products. I'll definitely use their services again.
Everything went smoothly with my first purchase. I placed an order, received an email with the confirmation right away, tracked my order, and got the delivery just in time. Very satisfied with the quality of the products. Would recommend the company.
Placed an order on April 4,2020. They told us it was on back order and kept moving the delivery date. Tried to call they never answered the phone always goes to voice mail. We never received anything. Out $90 bucks.
Hello Gary,
Thank you for the feedback. Yes, as you know some products were on backorder and some still are. There still remain some delays in processing shipments and refunds. We are still in a pandemic, but our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I placed two orders in March. I have yet received my orders or been able to reach anyone on the phone or internet.
Hello Norman,
We would like to apologize for the delay in you products and the less than stellar customer service. After further investigation we do see that you did receive your order. If you have any more questions or concerns please contact b email [email protected]. Thank you.
March 13th. I ordered almost $1000 worth of products which stated were in stock on their website. Credit card was charged immediately.
So far, nothing. Repeated attempts to get an answer have only given me next week, next week. I am so frustrated, as we need these items for Covid-caregivers. Crooked would be an understatement. Now... how will I get a refund?
Hello Pam,
Thank you for your feedback! We at American Screening, LLC has been in business for over 16 years. The products you may have purchases may have been backordered. All of these problems are being resolved in as timely a manner as humanly possible. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
https://www.ehstoday.com/archive/article/*******/la-company-president-sentenced-for-false-statements-to-epa
Hello Patrick,
We at American Screening, LLC has been in business for over 16 years and still growing. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I have tried calling, emailing and sending messages but have not received any response regarding two orders placed with American Screening. I even paid an extra $10 for Priority Delivery. Nothing. Stay away from this corrupt company...
Hey Ben,
Thank you for your feedback. American Screening, LLC has been in business for over 16 years and we are still growing till this day. We want nothing but to satisfy our customers with quality products and amazing customer service. We also would like to apologize for the delay in your products. We do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Same as every other complaint. Nothing ships. No email reply. But they sure do take your money! I contacted Paypal to file for fraud and they don't even email them back lol. You've been warned.
Hello A K.
We at American Screening have been in business for over 16 years and have worked very hard to satisfy each customer, one by one. We would like to apologize for the delay in your products and the less than stellar customer service. We do understand that you’ve received no reply. In recent weeks, we have ramped up our workforce and have dedicated significant additional resources to processing orders, responding to complaints and addressing requests for refunds. Each problem is being solved in a timely manner. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Do Not buy anything from this site. They charge your card and never send you item you purchased. I sent them more that five emails asking to cancel my order but have not heard from the customer service. Do not trust this site.
Hello Talin,
Thank you for your feedback. In recent weeks, we have ramped up our workforce and have dedicated significant additional resources to processing orders, responding to complaints and addressing requests for refunds. Each problem is being solved in a timely manner. We have tried to contact you in regards of your order, if there are any additional concerns pertaining to your order. Please contact by email at [email protected].
I placed an order for my business in Mar. 20, it is one month, i did not get any updates fromb the company. Called many times, no one picked up phone. Emailed for order status, no response. I wentonline to checkborder status, i cannotblog in because i did not create account when making purchase. The site does not allow me to create a log in unless you make new purchase. I suspect if the companyis spam company. Stay away from it.
Hello John,
We at American Screening would like to apologize for the inconvenience in your order. After further investigation we have seen that your product was delivered to you. If you have any more concerns in regards of your order reach out by email at [email protected]. Thank you.
I placed an order 3/18. Products were supposedly in stock. I never received products. Have outreaches by email and also attempt to "live chat" with an operator. No response. Worst customer service. Seems like this company is scamming people. Hateful. They will get what they deserve. Avoid this company.
Hello T E.
Thank you for your feedback. We at American Screening, LLC has been in business for over 26 years and are still working daily to satisfy our customers. We do understand that you haven’t received a response, we are all working as fast as possible to respond to each and every person’s complaint. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Just wanted to pass this along. I've had the similar concerns about my product not detailing any shipping dates or number. I placed my order on 4/4/20 and did not receive any confirmation order. It took about 3 days before I could view my purchase history on their site. My package should have arrived on 4/19.(it's now 4. 23. 20) I've called several times and someone answered because I heard background noise then they hung up the phone a second later. I began to read other reviews with similar situations. I began to worry that I would not see my product. Granted, I know times are different now but you leave your consumer concerned when I've paid my money and I can't get in touch with you, we now have a big problem. Since I have not gotten any response nor was I able to have any communication with American screening, I decided to reach out out to the BBB. I then saw that they were being investigated by the Louisiana AG. I called their office to verify that this information was correct. She ensured me that it was and for me and anyone else to report it on their website. Also, you should call your bank to try and get your money back since they are under investigation. There is nothing "American" when you take advantage of people during a crisis to profit for yourself. The company did not even deliver the product which makes them a theft, yes you stole my money. You should remove the "American" out of your business name and leave it as "Unpatriotic" Screening! Be safe and well everyone! We are in it 2gether!
Hello A H.
Thank you for your feedback. We at American Screening, LLC have been in business for over 16years and are still growing till this day. We would like to apologize for the not so stellar customer service. We do understand that you’ve received no reply. In recent weeks, we have ramped up our workforce and have dedicated significant additional resources to processing orders, responding to complaints and addressing requests for refunds. Each problem is being solved in a timely manner. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Placed order early March for hand sanitizer because their website said it was in stock and could ship within 48 hours. Within minutes of paying, I called their customer service to confirm ship date. Rep said they didn't have it and couldn't say when they could ship. Said I understood, so please cancel order and issue refund. Rep refused. After several calls and emails asking for a refund, finally got PayPal involved and today learned they ruled in my favor and issued refund. This company makes promises they can't keep, then holds your money in exchange for no product. Their service reps are rude and condescending -- one rep told me they were too busy filling bigger orders so I'd have to wait indefinitely. Hope they go under or get sued. Thank goodness for PayPal!
Hello Rebbecca,
Thanks for your feedback. We are experiencing higher than normal demand globally for infection control products such as masks, hand sanitizers, and disinfecting products. Also, it could take possibly over 48 hours for an order just placed to show up in our system. We would like to apologize for your inconvenience. Our company American Screening, LLC has been in business over 16years and wants nothing but to satisfy each customer. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
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Hello Xia,
Thank you for your feedback. We contacted you yesterday in regards of your order. And after further investigation we see here that your products were delivered to you. We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies for your delayed order. Also, due to Coronavirus outbreak we are experiencing higher than normal demand globally for infection control products such as masks, hand sanitizers, and disinfecting products. We are working with our manufacturing and supply chain partners to address shortages as they occur. Given this situation and acute market needs, we anticipate a short disruption to orders for certain infection control products. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. If you have any more questions or concerns please contact by email at [email protected]. Thank you.