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American Screening Corporation, Inc. Reviews Summary
American Screening Corp. is a leading provider of drug testing solutions for businesses and individuals. They offer a wide range of products, including instant test cups, dip cards, and oral fluid tests. Their products are designed to be easy to use and provide accurate results in minutes. American Screening Corp. has a strong reputation for quality and customer service, with over 250 million test strips sold annually. They have a large warehouse and offer same-day shipping. The company is trusted by businesses worldwide and has received positive reviews from customers.
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Placed an order a month ago, they charged my credit card immediately, however never shipped the order. Tried to contact them several times via e-mail, phone and their web side - no response. Disputed the transaction with my bank.
So many websites that just were created in the past 30 days, scamming people. Thanks to the other reviews that saved me from losing a few thousand from this company.
Hello Tito,
We at American Screening have been in business for over 16 years and are still growing daily. We want nothing put to supply or customers with quality products and stellar customer service. If you have any questions or concerns please reach out by email at [email protected] or by phone (318)798-3306 ext. 148. Thank you.
They charged me even though I cancelled the order the day after I placed the order on line. I called the next day when they said that they couldn't tell me the product was going to be available. I saw that there was a new price for the product and was $3 per bottle less and they wouldn't honor that rate. I cancelled and I still got charged on my account. I finally received an email from management who apologized and when I told him that I disputed the charge on my VISA he said he would let his accounting office know.
Hello Terri,
We would like to apologize for the inconvenience you’ve had. We at American Screening, LLC are glad to hear that your issue was resolved. If you have any more questions or concerns please reach out by email at [email protected] or phone at (318)798-3306 ext148. Thank you.
I have been fighting to get my money back for a product they can't provide. They are thieves. No notification or communication skills. Very shady.
Hello Pamela,
Thank you for your feedback. We at American Screening, LLC have been in business for over 16 years and are striving to build this company more each day. We would like to apologize for the not so stellar customer service. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I have ordered over $11,000 in supplies for elderly residents to keep them safe from covid-19 for our assisted living communities. They don't return calls or multiple email requests to refund our money. DO NOT USE THEM
Hello Janice,
Thank you for your feedback. We have been in business for over 16 years and growing daily. Please reach out and we guarantee that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Filled my order for supplies they don't have in stock but have the order listed as completed and shipped. I received email from customer servoce that the ordered items will eventually be back in stock and Shipped. My account has been charged!
Hello Diana,
We at American Screening have been in business for over 16 years our main priority is to satisfy each and every customer. Due to COVID-19 some items may be backordered due to major disruptions and delays in the supply chain across the country and worldwide. Unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
SCAMMERS! DO NOT BUY HERE... I made an online purchase, they sell you products that they supposedly have in stock and it is a lie, customer service does not respond, they do not respond by phone or by email, only sales are available and they only sell, I want to cancel my order and they do not respond, I want my money back. I will take care of doing the worst publicity for this company and see that I have the resources to do it.
Hello Carla,
Thank you for your feedback. We at American Screening have been in business for over 16 years and we are continuously growing every day. We would like to apologize for the inconvenience you have experienced. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Evidently the BOSS has to approve exchange and or refunds and the BOSS is evidently never available! So I am out $250 with no merchandise to show for it.
Hello Matthew,
Thank you for your feedback. In recent weeks, we have ramped up our workforce and have dedicated significant additional resources to processing orders, responding to complaints and addressing requests for refunds. Though there remain some delays and difficulties in processing orders, shipments and refunds in many cases, these problems are being resolved in as timely a manner as humanly possible. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Absolutely awful. They cannot fulfill an order (which in and of itself would be okay). However, they are refusing to cancel the order and refund my money, to the tune of over $3,000. Never do business with these people.
Hello Jen,
We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies to all customers who have placed orders that were delayed and to those who have experienced less than stellar customer service while seeking order information, changes and refunds in many cases during the Coronavirus outbreak. We will spare you the details of the multitude of reasons for our shortcomings during the pandemic which would likely be received as excuses. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide
I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Working here means you're wasting your potential. The company provides no room for growth for the employees, and there is little to no opportunity for advancement. If you don't want your talent and skills wasted, work somewhere else.
Hello Bob,
Thank you for your feedback. We would like to apologize for your experience. We at American Screening are growing as a company daily. If you have any more concerns please contact [email protected].
I regret my decision of ordering items for them. They delivered late and the Items were not In good condition. I wish i had chosen an alternative company.
Hello Elliot,
We are in receipt of your recent communication concerning the delay in delivery of your product and apologize for the inconvenience. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. The state and federal emergency declarations including “shelter-in-place” and “lockdown” orders suddenly and unexpectedly impacted our ability to timely acquire and deliver product. Internally, we were forced to temporarily reduce and limit our available workforce. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Igor,
Thank you for your feedback. After further investigation I see that you have received a refund for your products. We would like to apologize for the inconvenience. If you have any more questions or concerns please contact by email at [email protected] or phone (318)798-3306 ext148. Thank you.