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American Screening Corporation, Inc. Reviews Summary
American Screening Corp. is a leading provider of drug testing solutions for businesses and individuals. They offer a wide range of products, including instant test cups, dip cards, and oral fluid tests. Their products are designed to be easy to use and provide accurate results in minutes. American Screening Corp. has a strong reputation for quality and customer service, with over 250 million test strips sold annually. They have a large warehouse and offer same-day shipping. The company is trusted by businesses worldwide and has received positive reviews from customers.
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5 Stars just for their amazing customer service. We were had an issue with their delivery, but they fix the problem.
I made an order at mid-Feb of 3M N95 MASK(1860) of $349.95.
I waited for 3 MONTHS. Contacted merchant like 10+ times -- I emailed them, called them and never get a response. One day, magic happens, they answered the phone and I said I would like a refund. They said OK, HOWEVER, IT IS NOT THE END! After a week, I still do not receive the refund confirmation email and I called them back. They said they DO NOT HAVE THE PRODUCT I purchased and want to replace with others. I refused and they said OK and they gonna hold. Guess what, after I disputed with credit card charge, they quickly shipped the replaced product -- IT IS NOT THE MASK I PURCHASED! They are the low quality and cheap masks! NOT N95!
How could they ship the wrong cheap product without any notice? How could they refuse the return/refund with the product I didn't purchase and replace something with lower value and charge fully?
I am so surprised and so annoyed. Trust me friends, DO NOT BUY PRODUCT HERE!
I wrote a review previously complaining that I never received my thermometer, but it has finally arrived. Ordered 4/22, delivered 7/13. To be fair, it does seem like a good quality thermometer. The company told me that it was currently in stock at the time I ordered it and I assumed it would be delivered in a timely manner. They have a business address in Shreveport Louisiana, but this is a Chinese company. My order came from China and was repackaged and mailed from Louisiana. Not a scam maybe, but not an honest business either. I wouldn't use them again.
Hello J S.
We at American Screening Corp. would like to apologize for the delay in your shipment. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. Thank you for your feedback and if you have any additional questions in regards to the product you received please reach out to us by email at [email protected] or call directly@ 318-798-3306 ext. 148.
We ordered tests in April, 2020 and were promised delivery in early May - even given tracking numbers after paying over $1,100. The tests have never been received and we cannot get passed leaving voicemails, emails, and automated responses, even 3 months later. Buyer beware. This company needs to be held accountable.
Hello J S.
We appreciate your feedback. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Just got my order of arm blood pressure monitor from ASC. What a bargain, save 50 percent from the suggested retail price!
Perfect doing business with ASC. Good discount on bulk purchases. Customer services were also receptive and willing to iron out any concerns quickly.
Ordered Discide Ultra disinfecting wipes for $20 April 19,2020 and they charged my credit card. I received alcohol disinfecting wipes July 9,2020 that they also sell for $13, substituted an inferior product. Customer service never returned phone calls nor emails. They claim their products are made in America. The products I received are made in China. Will never do business or recommend with American Screening.
Hello James,
Thank you for you feedback. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Please reach out to me by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Our go-to option for testing kits. We have been using their services for more than one year, and we are pleased with the personalized approach they offer.
They shipped the product was not the product I ordered, also there was no response to the complain, zero star please!
Hello Andy,
Thank you for your feedback. After doing some investigation it seems that you have spoken to a Rep. On 8/17/20. Our guarantee is that our customers will receive their order, a full refund, or return. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening
One of the worst. Send the wrong product and then tell you they will take care of it. No one ever calls back or handles problem. Try to call to ask for supervisor and get put on hold and given voice mail box for people that no longer work there. Total scam
Hello John,
We are sorry for the inconvenience you have experienced. Our priority is to make sure that we satisfy each customers need. Our company has been in business for over 16 years and we are still growing. If you are unhappy with any accident made we will send you a shipping label to have the items shipped back and give you a refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. Thank you for allowing ASC to work at resolving this.
I placed a $1200 order in April, 2020 and was informed that all items were in stock and ready to ship. 2 months and countless phone calls and emails later, I received my order... well, sort of. I wasn't sent the items I ordered. I was sent a lesser model and was due a credit of over $350. It took another month and a half to get that as well as a credit card dispute. STAY AWAY at all costs!
Hello Hope,
We are in receipt of your recent communication concerning your product and apologize for the inconvenience. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Please reach out to me by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
These people are thieves. Placed an order on 4. 2. 2020, and never received it. Never returned our money. Never returned the call. The hand sanitizers that our employees could use at the time. They are awful. Don't buy from them. They need to go out of business.
Hello Salvatore,
Thank you for your feedback. We would like to apologize for the inconvenience. Our company has been in business for over 16 years and wants nothing but stellar customer service. Our guarantee is that our customers will receive their order, or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Good place to shop for medical supplies, lots of products and brands to choose from. Our business needed a couple of non-contact thermometers and immediately ordered. They had a couple of brands, good thing they had detailed products specs. Asked for express shipping. Done deal, it only took me a few minutes from shopping to finalizing the order.
Ordered from this company because they advertised fast shipping. This was not the case. I was advised to refuse the package by one of their reps. After over 3 months, I have not received a refund or response to any of my phone calls, emails, or chats. They have the product and my money. Poor customer service. Will not be doing business with this company again ever.
Hello Donnis,
We appreciate your feedback. After further investigation I see that there was a refund issued to you. If you have any more concerns please don’t hesitate to contact us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening
I ordered hand sanitizer in large quantitiy in Feb 2020. American screening corp took the money. They never responded to calls, emails, etc. I left messages. Nothing. The product never arrived. This company is a total scam. Fradulent.
Dear William,
We are committed to regaining the confidence of our customers and are working through each customer concern, one by one. We at American Screening Corp. have been in business for over 16 years and we are still a growing company. Truly we are sorry for the inconvenience caused. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Price gouging Hand sanitizer during Covid, 2 months for delivery - had to file chargeback. ZERO RESPONSE from customer service when asked status of order. Had to file a chargeback with my bank, and then all the sudden i get them, MONTHS LATER when I dont need them anymore. I will never recommend this company.
Hello Derek,
Thank you for your feedback. We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies to all customers who have placed orders that were delayed and to those who have experienced less than stellar customer service while seeking order information. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide
I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Ordered over $500 of items. ALL were delayed. When contacted company for update, no response... they won't answer the phone or emails. Items began to trickle in over 2 month period. The hand wipes, which I paid over $200 for! Were supposed to be alcohol based. Not only did they contain none (which I tested, and found they are water), the packaging does not list ANY ingredients whatsoever. Of course, it's all from China and not trustworthy. This company is in way over its head and refuses to offer service, get quality items, and process/respond timely.
Hello Lu,
We would like to apologize for the inconvenience. We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies to all customers who have placed orders that were delayed and to those who have experienced less than stellar customer service while seeking order information. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide
I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I ordered products from them back in March 2020. They ignored all correspondence for 30 days. I requested a refund via email and someone replied 2 weeks after and said they needed approval to process refund. I disputed the charges with my bank account after no refund for 2 weeks. 3 weeks after that I received some knock-off watery hand sanitizer that I said I did not want. Now they are requesting that I wait for UPS to come and pick it up. They emailed a tracking slip with no tracking number. I asked if I could drop it off at UPS location and no one responds. Scammers also sent 24 of the 48 containers. The post office weighed it and I'm sending the same weight back, if I get a real label...
Hello Office,
We at American Screening, LLC would like to apologize for the inconvenience in your purchase. Our goal is to give stellar customer service and sell quality product. Our company has been in business for over 16 years. Due to COVID-19 there was a major disruption in shipping which delayed the supply chain worldwide. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I've placed an order since March 27,2020 until now June 19,2020 I'm still haven't received any of my order. When I called one of the customers service said she will let the accounting knows and cancel and refund me back. I haven't heard from them so I have to dispute my payment.
Hello Jeravan,
Thank you for your feedback. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Ordered product and never received. I have been told on numerous occasions it has been shipped which is a lie. I believe they try to keep you going for 60 days which is the time you have to contest a charge on your credit card.
DO NOT BUY
Hello Mark,
American Screening LLC is a customer driven organization that strives to be responsive to our customer’s needs. We would like to apologize in the delay of your product. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
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Hello S S.
Thank you for your feedback. We here at American Screening, LLC would like to apologize for the inconvenience. Our priority is to deliver great customer service and sell quality product. Please reach out to us by email at [email protected] or call directly@ 318-798-3306 ext. 148, write SPECIAL INQUIRY in the “Subject” line and provide your name, telephone number and sales order # (starting with “W”) in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening. Thank you for allowing ASC, to work at resolving this.