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American Screening Corporation, Inc. Reviews Summary
American Screening Corp. is a leading provider of drug testing solutions for businesses and individuals. They offer a wide range of products, including instant test cups, dip cards, and oral fluid tests. Their products are designed to be easy to use and provide accurate results in minutes. American Screening Corp. has a strong reputation for quality and customer service, with over 250 million test strips sold annually. They have a large warehouse and offer same-day shipping. The company is trusted by businesses worldwide and has received positive reviews from customers.
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I placed a order in March of 2020 and all the items were listed as in stock, after a month of not receiving any items I began to call and the number was constantly busy for weeks and I also was sending emails and asked that my order be canceled because they were obviously not in stock. I spent an unbelievable amount of time trying to get a hold of someone and with sending multiple emails! Three plus months after I ordered I was sent these generic products that they apparently were trying to get made so they didn't have to refund all the money that was coming in due to the pandemic. It is now late November and I am still trying to get my money back and American Screening is treating me like I'm a criminal and they did nothing wrong. The products do not have expiration dates on them or do the give any information where they were manufactured besides saying in the USA which I highly doubt because you can see the bottle has Holly Water printed on them and they stuck their label over it and the wipes they sent me were not even for hands like I ordered they were for hard surfaces, when I looked them up on the internet the only place I could find that that sold that brand was China (where the pandemic started) or on ebay. They won't even say they did anything wrong and they didn't even credit back their customers on the price difference and said they sent comparable products. This is the absolutely worst company I have ever come across and they used the pandemic to rip off their costumers who sent them their hard earned money! It is illegal on what they did and I hope it comes to bite them in the butt!
We have been a constant customer for over a year and pleased to say that they have been very consistent in their deliveries and quality of the products they sell. Had a few delays especially during the early months of the pandemic but they were quick to follow up with the deliveries. Recommended!
This is the worst company that i have done business with in my entire life. They usually send send the wrong cups, when I say usually its 7 out of 10 times. The other times i was overcharged or never received the cups. I put up with it for as long as i could because the prices were cheap, not anymore. Mercedes Medical will be getting my business!
Great experience so far! I love the special offers, they really have some great deals so you can save a lot ordering from ASC. I love the timely shipments and the premium quality of the products. Everything arrives in decent packaging and on time! Highly recommended!
I always prefer to do my shopping online and when it comes to medical supplies I prefer buying from ASC. The site is easy to use and I get to save from time to time with their discount offers. Got my deliveries on time and in good shape. Happy customer here.
My colleagues and I have been using their products for years now. Problems might occur but whenever I contact them with a question, they are there to answer my queries and provide the info I need. Overall, a reliable company with a professional service.
THIS COMPANY SHOULD BE CLOSED BECAUSE IT IS CHEATING TO CUSTOMERS. I NEVER GET ALL MY ORDERS EVEN MY CREDIT CARD COMPANY ALREADY PAID FOR MY ORDERS. I LOST MY MONEY TOTAL $135.50. THE ONLY I RECEIVED WAS 4OZ OF TINY HAND SANITIZER GEL. I ORDERED WITH TOTAL 9 DIFFERENT TYPES INCLUDING DISINFECTED SPRAY, DISCIDE ULTRA TOWELTTE, HAND SANITIZERS. I GOT NOTHING FROM MY 9 ITEMS! PLEASE AGAIN, DO NOT BECOME A VICTIM LIKE ME. I TRIED TO WRITE A REQUEST LETTER FOR REFUND BACK MY MONEY TO THIS COMPANY, AND I ALSO CALLED THEM NUMEROUS TIMES. UNFORTUNATELY, NO ONE ANSWERED BACK TO ME. NONE AT ALL! VERY TERRIBLE AND FRAUD SERVICES! PLEASE DO NOT ORDER ANYTHING ONLINE WITH THIS COMPANY! AND YOU DEFINITELY WILL NOT RECEIVE ANYTHING SAME LIKE ME! WHY THE USA GOVERNMENT REPRESENTATIVES OR ANY USA BUSINESS LAWS DID NOT DO ANYTHING TO THIS COMPANY? THIS COMPANY STILL EXISTS AND GETS AWAY EASILY ONLINE IN OUR COUNTRY? SO DISAPPOINTED!
Great place for bulk purchases! I found some nice offers on their website, so I ordered 5 boxes of protective masks, sanitizers and face shields. Quick response to customers, friendly and helpful staff! Will be buying again.
Checked their site for blood pressure monitors and was pleasantly surprised with the variety devices they offered. Opted for the inexpensive type which cost me $25 and change. As if this was in stock and CS confirmed. Got the exact item 4 days after and in good condition.
Product ordered 4/5/20. Over the next few months, received multiple partial shipments with substitutions. Majority of product arrived 9/28/20.
Try using the "SPECIAL INQUIRY" email instructions described in response to other reviews. It actually got a quick response and an adequate resolution to my problem.
I have no intention of ever ordering from this company again.
Great selection of products and excellent prices, one of the best deals on the market. Even if my order had various items from different categories, they managed to send me all in the same package. I appreciate the high quality products, the safe packaging and fast delivery.
One of the most reliable partner in this business. Great selection of top quality products, best prices on the market and always available customer service. It's our 3rd month of partnership with more than 10 orders already. They respect their clients and maintain a high quality service. Always delivered on time.
Very bad service I order n95 mask and they send me a thermometer and to send me the wrong item it took more than a moth return the wrong item it been more than a month haven't received anything yet call them again with no answer
I was shopping for blood pressure monitors and they had a good selection of products and brands to choose from. It was also a good thing that they had better deals and prices which made it easier for me to make the purchase. Very impressed with their CSR and services.
They sent a very generic response asking for more facts, with no direct bearing on my situation and no solutions. They can easily read any of my previous emails. Won't they just be overloaded again if everyone they sent their email to actually responds!? I see no intention to correct anything.
Sharon
Ordered Clorox gel sanitizer in a carton of multiple dispensers. They changed my order and sent a one gallon jug of no name' sanitizing gel for the same price. They do not answer the phones or respond to voice messages.
They are overcharging, substituting inferior items, and practice total avoidance.
How do I report this to the proper government agency?
This are purely scammer, took my order and charged credit card right away but never ship the order. Asked refund for many times but no any update. Stay away.
I purchased cleaning products in March 30th. They charged me right away and after several e-mails, calls nobody responded for 4 months. When I disputed the transaction with my credit card company and sent an e-mail saying that I didn't want the order anymore. They sent 1 of the 7 items on my order to have a tracking number to show the credit company and get the payment again. After that I called different times and have talked with the receptionist, customer service person and manager and they haven't resolved the issue. I wish I have seen all these reviews before I purchased from them.
Hello Juliana,
Thank you for your feedback. After further investigation we have come to the conclusion that you have received all of your items. Our priority is to deliver great customer service and sell quality product. If you have any questions or concerns moving forward please reach out to me today by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
This is the worst shopping experience I've ever had. Half my order never arrived and it took months before I could reach a real person. Every time I e-mailed I got canned responses. I left voice mail messages that were ignored and my calls were never returned. Finally, two months after my order, without contacting me to see if it was OK, they shipped me an unacceptable substitute. After numerous calls, I finally got someone to help me. I sent the unacceptable substitute back and more than two weeks later I still have no refund. When I call about the status, I get the run around from the operator, saying it could be another three weeks or more before I get my refund. I have never, ever had a refund take more than five weeks. Buyers beware!
I ordered hand sanitizer in April. They were finally delivered in June. In between that time frame I made repeated attempts to use their online "chat" to get an update and, eventually, ask for a refund. It was absolutely useless and nothing more that an automated way of gathering your contact information. Well, no one contacted me. Trying to call them numerous times was just as useless. After my 8th attempt, I finally got a live voice, but the female employee said she does not handle refunds and that she would have someone contact me. As she hurriedly ended our conversation, she chuckled and acknowledged MANY people are calling them trying to get refunds then hung up. Again, no return call. As many reviews have noted, they are quick to take your money but not so quick to deliver. Yes, I finally got my order, but their business practices are shady. Hey American Screening, how about you stop advertising products that you can't deliver?!?
Hello Mike
Thank you for your feedback. After discussing with you today we are glad that we were able to resolve your issue. We try our very best to leave each customer satisfied. Thank you for ordering through American Screening.
Have A Wonderful Day!
Quick and responsive customer services. I was having difficulty locating non-contact thermometers four our security services. Got a hold of their site and immediately saw the large selection of medical supplies. Ordered a dozen non-contact thermometers, got a quote and asked for express shipping. Got the goods two days later, got these for a good price too. Stress-free ordering.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frank,
Thank you for your feedback. We at American Screening have been in business for over 16 years and we are continuously growing daily. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. We are getting to you. We are committed to regaining the confidence of our customers and are working through each customer concern, one by one. We want nothing but to satisfy each and every customer. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at [email protected], write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request or by phone at (318)798-3306 ext148. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.