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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Gold customer, had issues with the bama tune but there was a quick turn around once I requested help from AM. One thing I can suggest if possible to AM, is if there's a way when you order these tuners to make the tune request email show up in people regular mail box instead of the filtered promotions folder in email. This caused me to miss it for a week until the order arrived and I couldn't understand why my tunes weren't there. Obviously user error on my end, but if there's a way you guys can mark the tune request emails to not get filtered, it would be helpful! All in all happy with the purchase, item and quick turn around once I requested support.
All items arrived within a week of ordering! I was able to order brakes, side skirts, and a reverse light for my mustang and they all came in great shape!
From order to delivery only took about a week great customer service
I like how you have a large assortment of parts/items for many different vehicles. I was able to find a specific part I was looking for at a reasonable price. Ordering was easy and shipping was fast.
You have a good selection of parts at decent prices. Ordering was quick and easy too.
Received email that I ordered been canceled that they couldn't reach me even though I never received a single phone call. Once I reached out to your customer service all they did was read me the email that you sent me. Couldn't give me anything as far as why. Bad start to working relationship
Been looking at many options for a few months to add mods to my mustang and was excited for Cyber Monday deals but low and behold, there weren't discounted items, but same priced items made to look discounted. Great products for sure but man…
The woman that took my order was very helpful! Received the order in 2 days! Thank you for the excellent service!
Got exactly what I ordered, tires look brand new and shipped quickly.
Fast shipping, rims were packaged well. The thing that confused me a little was I order them all Wednesday afternoon and got one Friday the other 3 came on Saturday morning. Little odd but other than that satisfied. Can't wait to get them on the car in the spring!
The order experience was very fast and easy. Will definitely buy again. Thanks
Great sale prices and fast delivery! Ordered the Roush Fender Heat Extractor Vents on Black Friday and received on Cyber Monday!
Haven't installed this Product yet - hoping for smooth install!
The shipping was excellent. While I haven't installed it yet, everything appears to be in good condition and well-packaged for safe arrival.
Will be purchasing with the company again, great selections!
Orders are usually double boxed. This Pypes Performance Exhaust was in the product box and looked like it was a return item that had been dumped into the sloppily retaped box without the proper packing inserts. The Performance Exhaust was banging around and loose with distinct metal on metal clanging that couldn't have been missed when prepped for shipping. Very disappointed.I have frequently bought my son gifts from this website without a hitch, but this was completely subpar. Epic fail on restocking and reissuing products without quality control assurances. I would like to return for suitable replacement.
Hey Patricia,
I just left you a voicemial stating that I submitted a return for replacement for you for the damaged product that you received. You should get an email link requesting photos of what you did receive then after the photos are uploaded you will get your return label and QR code that you can print or scan with fed ex. As soon as the return is scanned a new one will be on its way within 24 hours. If you need any further assistance please feel free to reach out to us.
Thank you,
Allison EXT 1896.
No hiccups or issues with ordering or shipping everything was handled well
A good experience and easy to order. Communication was excellent from placing the order through delivery.
Tbe bumper came quite quick. I wasn't able to track it, but as long as it got it on time and undamaged.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I located your original order for the tire package that was cancelled, It looks like this order was cancelled due to a failed security hold. We use Riskified for our security system and it is linked to other retailers as well, seems your billing address got flagged for not matching the credit card billing statement. I apologize for any inconvenience this may have caused you and happy to see you were able to correct this and replace your order. I went ahead and issued you a voucher to use on your next purchase online or over the phone. If you need any additional assistance please reach out to us.
Thank you,
Allison