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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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The part in question was labled in a way that I thought was being subjected to something new and it started me thinking that I may of inadvertently bought something I should of not, even as I knew I was right in my prior knowledge. I'm sure the question/answer chat was laughable, but in this world anymore if you are unsure, it never hurts to ask, my concerns were justified and answered as was the dealer that I bought the car from and he even said he knew where I was in my thinking and agreed with my assessment. So the Chat went very well as always and my trust in AM remains the same - very positive.
Ordered some parts for my mustang (gas tank cover & side mirrors) got absolute junk. Ordered side view mirror covers that cost $179 an got cheap plastic and 3M tape. The mirrors state they have turn signal openings, yeah they don't. WTF! Gas tank cover for $75 same thing a cheap circle and 3M tape. What a load of garbage and I will never use this company to purchase anything again. Absolutely pathetic. I was very excited to make some changes to my cars look and now I'm just disappointed…
My experience is always great with you guys, I find everything I need for my mustang gt plus there's always options to pick from.
I've been looking around online and found American muscle. Com. They had everything I needed and more for my challenger. Plus it was at a good price.
The website is great. Buying stuff is easy and navigation is simple. There is one thing that just drives me nuts and that's all the emails. There are just so many! Not only that but also misleading emails too! I received a email titled "About your last order…" and all it ended up being was more marketing. There have been two or three emails a day marketing items to me! I would like to unsubscribe from the marketing stuff while leaving order updates and sweepstakes updates, but no. It's all or nothing. Please please please fix all the email crap and allow us to select the emails we want to receive.
Hello Bjorn,
Thank you for your sharing your feedback regarding your recent service experience with AmericanMuscle. We apologize for the quantity of marketing emails you have been receiving. We understand it can be frustrating to receive multiple marketing emails.
If you want to Unsubscribe from receiving these emails, you will continue to receive emails regarding any orders that you place with us, you can select the Unsubscribe link at the bottom of the emails. If you have already tried this and you are still receiving these marketing emails, please contact our Customer Service and we will be happy to assist you.
If you have any additional questions or concerns, please reach out and we will be happy to assist you.
Thank you,
Amy
Well I have to say this place has good quality stuff. American muscle takes pride in there packing and shipping weather its small and inexpensive or large and expensive. I myself will keep ordering parts when needed. I'm also very impressed with the tracking american muscle has set up. It's spot on accurate. Keep up the good work guys!
They had the special logo SRT8 car mats for my 2009 Challenger SRT8. This will complement the SRT8 theme that is throughout the car. Website was user friendly and enjoyed the first responder discount too.
When it comes to upgrading your mustang, no one can beat American Muscle prices. I have been ordering parts from the company for many years. American Muscle always so love when it comes to veterans.
Buying was no different than any other site. I was upset that my military discount would not apply to my current purchase and needed to be applied to future purchase but only good for 90 days. Kind of BS, if you ask me. The site says my order won't even be processed to ship for a week and then will take another week to arrive ( at most)
So with that in mind, I guess it's not my favorite buying experience.
Probably won't shop here again.
Hello Angelo,
Thank you for taking the time to share your feedback with AmericanMuscle regarding our Cashback Program and the delays in receiving your recent order.
We would like to thank you for being a member of our Military, Medical and First Responders Cashback program. We are thankful for the service you provide to our communities and our country. With this program and as a verified Military, Medical, or First Responder you will receive 5% AM Cash Rewards Sitewide, 10% AM Cash Rewards on Select Brands or 20% AM Cash Rewards on Open Box. We understand your frustration and wished that we offered a military discount instead of the cashback towards a future purchase and we shared your concerns with the appropriate department. We value the feedback we receive from our customers as the feedback helps us understand the changes we need to make to the products and services that we offer to our customers.
We were disappointed to read that there have been delays in receiving the Barton Automatic Shift Knob with Black Adapter and 392 Engraving; Black Cap that you recently ordered. We show that you contacted our Customer Service and they were able to assist you in setting up a lost package. It is our goal to have orders to our customers in a timely manner. We show that when you placed the order the expected delivery date was set between 1/29-1/31.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Oil dipstick handle broke on my 2010 Challenger. Dodge does not sell just the handle only as a part, and the complete dipstick is B/O with no estimate for availability! American Muscle saved the day and shipped a dipstick handle the same day as I ordered it - a Friday afternoon. I received the handle on Sunday! It was a very easy repair. I could not be more satisfied with the great service and communication, plus the aluminum dipstick handle looks great. My local Dodge parts manager said the dipstick handles are prone to break from age where the rubber o-ring is seated, and I highly recommend this upgrade for any owners of an 08-23 Challenger 5.7L. When you lose the dipstick inside the tube, you are definitely in a situation.
As always, AM was on point throughout my most recent orders. There have been several, but the materials have all been shipped when they indicated and arrived as expected. Great experience every time!
My return was handled extremely fast and hassle free, after one phone call and one e-mail we were both on the same page, very satisfied with their professionalism.
I am looking forward to receiving my order, your parts are all ways correct and they don't take a long time for delivery. Please keep up the good work.
I've bought many MANY things from American Muscle, and they have all been good and I have never had a complaint that was their fault. There's always a tech to help you with anything and their services are quick. Countless times I've gotten packages before their delivery date, and their tuning department was also very fast. If I ever build another car supported by American Muscle, I'm coming back 100%.
Site is very easy to navigate, found what I wanted pretty fast. Parts also have good description for what to expect improvement wise.
Website is very organized and easy to navigate. Everything is very straight forward and American Muscle is very easy to order parts from. No complaints here.
Very complicated to me, probably spend2/ 3,000./mo. Amazon's, Harbor Frt, etc.
MM doesn't mirror Amazon. Which is KISS…
Have placed a modest order, with them, we will see.
Bill in Kingwood
Hello Bill,
Thank you for your recent order with AmericanMuscle and for taking a moment to share your feedback with us. We are sorry to heard that you had issues while placing your order online with us.
We would like to assist you and ask if you could please send an email to [email protected] and kindly provide us with your order information and the issues you experienced on our website. We value the feedback we receive from our customers as your comments help us make changes to the products and services we offer to our customers.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you.
Amy
I made a phone call looking for some door handle hardware to attach my door handle to my door. The young guy helping me went over and beyond to help me get what I needed. Unfortunately they didn't have what I needed but he tried nonetheless to see if he could help in any way.
I purchased a strut tower brace for my 2007 Mustang GT/CS convertible. Easy installation and improved ride and handling. I realized that a rear shock tower brace would likely provide even more improvement. We'll find out in a few days...
I've had only 1 negative experience with American Muscle when they sent me vinyl stripes that had been sitting in a warehouse for far too long. Had massive creases and bends and would not stick. Only got half my money back since the only way to see how bad the stripes were, was when they were put on the car. Ended up having to replave those stripes and purchase them from another sellerd. Recently bout 2 K&N CAI which were terrible quality. K&N was at fault and AM helped me return the items for full refund and was able to get a very nice JLT CAI. Will shop here for a long time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hasan,
Thank you for sharing your feedback with AmericanMuscle regarding you recent order. I'm sorry to hear that the quality of the items you recently ordered did not meet your expectations. We hold our products to a high standard, and it seems we missed the mark in this case.
In reviewing our product pages on the page for the Gas Door Cover, Forged Carbon Fiber you ordered, it is noted on our site that you would use the double sided tape that is included to install this item on your Mustang. For the Side View Mirror Covers with Turn Signal Openings, we do apologize we did not have it listed that this would be installed using double sided tape. We are in the process of having this information added to the product page.
Our goal is to make our customers happy with the items that they purchased. If you would like to set up a return, please contact us and we will be happy to set this up for you. We added notes to your order so when you call our representatives will understand this situation.
Due to this situation, we added a credit to your account. This credit can be used on a future order and is valid until 4/30/2026.
If you have any questions please contact us and we will be happy to assist you.
Thank you,
Amy