On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The experience was very easy to buy. Only problem was that the spoiler came all scratched and beat up
Paid for expedited delivery supposed to receive Thursday 3/20/25 and is showing 3/21/25 Not acceptable I want my shipping charge refunded to my credit card
I tried 3 times to purchase a $100 gift card, twice via the internet and once via your sales rep over the phone. I received two different order numbers each time I attempted to make the purchase; one with a note saying the order was being processed and another one saying my order had been canceled. I don't understand why this is so hard. After 3 attempts, I have decided to look elsewhere for a gift. Disappointing to say the least.
I would've gave a five star review, but you do not have a window screen for my car all other spots I've ordered from always sent a window screen to advertise
These louvers I ordered (x2 different occasions, 2 different gt's) just don't fit the curvature of these windows on my 2021 GT. The 3M tape supplied does not hold. I love the style, so any suggestions would be greatly appreciated.
Also, one louver came with an inch scratch
Let see i oder rims tires and the sensor for the wheels they put it all together and shipped every so it said got everything really fast like in 3days put them on the car and on Monday took the car to gm dealer to relearn tire pressure sensors, I found that they'd never put the tire of pressure sensors in the wheels, so I called they said they were sending me sensor here it is almost a week gone by still no shipped date for them not happy with the service at this point...
American muscle is easy to use, has great customer service, and has the best quality parts! I had a hard time using the check out so I contacted customer service for help and he was awesome just game him my cart number and he made a link for me to follow
I have never received any notice that my order was received or shipped! Any kind of information would be apricated. John Kimble
My experience was a delight working with Mike. I was being very picky looking for aftermarket wheels. I told him exactly what I wanted and found them on their site. Purchasing and payment was quick and easy. Wheels and lug nuts both delivered way ahead of schedule and look great!
Fast shipping and fantastic! Literally had it shipped to my house in no time at all! Now to put the parts on and cruise around!
Ordered on March 8, with a delivery date of March 12. Then on March 12, the next delivery date was March 17. Today is March 17 and it's not delivered yet. I'm still waiting, with no communication from AM. Used to get great customer service, but the last few times has not been good!
Hello Suzie,
I apologize for the delayed delivery with USPS I cannot speak to what took them longer than usual to deliver your Steering wheel Trim but I can apologize on behalf of American Muscle, and I understand your frustration. I did issue you a voucher to use on your next purchase online or over the phone due to the inconvenience. If there is anything else we can assist you with please feel free to reach out.
Thank you,
Allison
"2-3 day shipping on orders over $100+ (I don't remember the exact amount" and my order cost wayyy more than that and yet, although it said my order was gonna arrive on the 15th, with 16th being the latest, it is now the 17th and it doesn't seem like it's even gonna arrive TODAY.
Hello Jyle,
I located your order for the Bumper Diffuser and see this came directly from a supplier to you therefor causing the delay with shipping. We try our best to have the most updated delivery timeframes on the website but when items are direct shipped from our supplier to you the processing time can be longer then normal. We apologize for this and I went ahead and issued you a voucher to use on your next purchase online or over the phone for the inconvenience. If you need anything else please feel free to reach out to us.
Thank you,
Allison
Ordering it was made simple. The part arrived in good time. The part fit like good. Looks like a factory part.
Ordered several things. The exhaust I ordered was canceled and refunded due to the company no longer making the exhaust. Why was it still on your website? Whatever I'll just order a different exhaust. Then my first part shows up today. It's supposed to be intercooler piping instead I got random taillights that look like they're for a pick up truck. Should have shopped somewhere else apparently. Now I'm nervous. Hopefully the rest of my stuff shows up as what it should be…
Hi Matthew,
I'm sorry to hear about your order experience! I tried to call and left a voicemail, but wanted to reach out here as well. I reviewed your orders, and saw two parts are on the way: the SR Performance Intercooler Charge Pipe Kit should be delivered on Friday, and the 3-Inch Cat-Back Exhaust with Polished Tips should be delivered tomorrow (Thursday). Also saw the downpipe, gasket, and intercooler were delivered- if you have any issues with those parts please don't hesitate to reach out and I would be happy to fix any issues.
I wanted to extend an additional apology and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Ordered the headlights listed as plug and play, headlights arrived got them in and doesn't match up to the headlight wire harness connector. Factory harness connector has 4 holes for the light bulb prongs but can't find any bulb at all to match and plug in
Parts easy to find, website set up perfectly! Shipping was extremely fast. Didn't expect to get part in 2 days. Ordered Thursday afternoon, received Saturday morning! Fast shipping is always a plus!
This the second time i've paid for 2 day shipping and it's not here yet. Ordered 3/12 i don't need 100 characters i'd like my money back i paid for shipping that's still not here
Hi Connor,
I'm sorry for the delay shipping out your order! I reviewed your account and issued back the 2-day shipping cost back to your original payment method.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
They do it right no BS,the gals and guys over there are the best the way I ran my toolroom no games do your job right you will always come out ahead.
Always take care of me and they always have the correct parts and it's so easy to look for your parts
I ordered all 4 new Shocks for a Charger 2022 5.7 and one got lost in the first location and then it was replaced and the last one was all damaged.
Hey Rogelio,
I located your order for the shocks and apologize you experienced a damaged & lost package on this order. I understand how frustrating this can be, I'm glad to see one replacement was already delivered and the other one is due for delivery on the 15th. I went ahead and issued you an additional voucher for the inconvenience. If there is anything else that we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Keven,
I apologize that the sensors where missing from the original shipment and you had to go through the hassle of waiting on a replacement, I completely understand your frustration. I see the TPMS sensors where shipped and delivered today on 3/21. I went ahead and issued you a voucher to use on your next purchase online or over the phone as a small token of our apology. If there is anything else that we can assist you with please do not hesitate to reach out.
Thank you,
Allison