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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Sold me something promising to deliver in a week. Then after taking my money told me it wasn't in stock and wouldn't be for 12 plus weeks. Still trying to get my money back for them selling me a product they did not have and could not deliver. Customer service was even worse
Always a good experience dealing with this company for any of my cars needs.
I ordered a carbon fiber hood for my Hellcat no where during checkout did it say out of stock received an email today saying item was out of stock and almost a month wait estimate for it to ship
Hello Buford,
I located your order for the hood, I apologize that there is a delay with your shipment. This is coming directly from the manufacturer to you, we try our best to reflect the correct shipping estimates on the website, but when it is shipping from our supplier some things are out of our control after the order is placed. I do see that you spoke with customer service today on 3/31 and they provided you with the estimated ship date of 4/24 please keep in mind this is only an estimate and it could ship sooner or later then this date. I did issue you a voucher for the inconvenience of the delay with your order. If you need anything else in the meantime please feel free to reach out.
Thank you,
Allison
Assisted by Jason from Atlanta, GA
No pressure, checked availability of parts.
When I decided to purchase I simply called him directly back with the number he supplied and placed my order.
I will order like this again. Thank you
The item that I ordered, showered metal brackets and in the video, however alot of negative reviews about the item coming with plastic brackets and orders coming in damaged.
The tech I talked to was very knowledgeable and succinctly answered my questions concerning fit of these wheels on my 2024 Mustang Ecoboost HPP. She recommended the correct tpms and lug nuts to go with them. The wheels arrived in a couple of days. I test fitted the rims on the car and they appear to fit correctly.
Very helpful and professional. I was pleased with the service that Jason supplied for me and I have future plans to utilize his services again. Thank you
Everything was good. Got everything I wanted at a good price. Just wish yall had faster shipping available.
I had so many high hopes going into this company around 4 months ago. They had everything I wanted what could go wrong? Well, everything. I have written a review before concerning this company and it was in mistake of the returns which they soon helped and reached out to make correct which ended in me giving a higher rating. If I listed everything that has gone wrong with this company it would fill a book at this point. Descriptions being wrong, not getting sent the hardware for a part that is clearly needed yet they don't sell it. When the description says it needs a little modification it really means just swapping your engine. Every single order I received had some sort of problem when fitting onto my car. Not to mind I try reaching out to their chat team and they either don't know or try lying to me telling me it'll work when it won't and doesn't, because I had already bought it based on what the description says. Now I'm waiting another week longer after probably over waiting for this project by two months just because nothing ever worked out. What am I waiting for? The new manifold bolts that didn't come with the new manifold for some reason? And yet they aren't on the page whatsoever? Also. I ordered a little cheaper of a part because it had scratches on it compared to the brand new but when I received that it had a massive cut in the side of a fuel rail which I'm just praying doesn't have a leak because I just want this to work finally. Throttle body? Yeah no bracket doesn't work neither did it even fit the elbow they said it would. Elbow not fitting over the fuel rail causing it to need a spacer which causes it to hit my hood making me need a new hood or to just cut it out we'll see what happens at this point. Sorry for my rant, I'm just so annoyed with this company at this point. It's getting ridiculous and wish I never bought the first part from here.
Control arms came without bushings got in contact with customer support. They helped me out greatly.
Hey Eli,
Thank you for sharing your feedback on your experience with customer service, I'm happy to hear that they where able to assist you and found a resolution that was satisfactory. If you need anything else please do not hesitate to reach out.
Thank you,
Allison
My order was placed promptly and I was kept in the loop as to when my parts would arrive
Very easy site to navigate, found exactly what I was looking for, quick and secure transaction, always good quality parts
I called and needed a new battery. The guy I spoke to was super nice and helpful. The transaction was complete within 10 minutes. He said the battery would be here within 3-4 days, it was here the next day! Thanks for the quick turnaround!
Shipping and customer service where excellent as usual only problem was with the spoiler having no directions on install it was a nightmare
The representative I've worked with during my order was very helpful and provided a quote soon as I requested one and added a discount to the quote without me even asking for one.
Ordered koni shocks and struts. Every box was damaged and held together with duct tape and was missing equipment in the boxes. Been currently waiting almost a month to get the parts im missing and have been on hold 30-45 mins every call
Hey Carter,
I'm sorry I missed you I just left you a voicemail this afternoon reviewing your order with you. Looks like everything was shipped that you were waiting on and my agent Amy texted and called you with the information. Please check your email for tracking information and we sincerely apologize again for all of the issues you encountered. If you need anything else please do not hesitate to reach back out to us.
Thank you,
Allison
I ordered 3 things. Wheel spacers and lug nuts. 2 of the spacers didnt fit and they sent me wheel spacer nuts, not wheel nuts.
Hey Dave,
I apologize that you received the incorrect item and wheel spacers that did not fit. I completely understand how frustrating this must be, I see you already have returns in process so please keep an eye on your email for return labels etc. I did go ahead and issue you a voucher to use on your next purchase online or over the phone due to the inconvenience and if there is anything else that we can assist you with please feel free to reach out.
Thank you,
Allison
Needed special request, a part that comes as a set. Only needed one due to lost from car. Customer Service Rep. Went out of way to check returns, clearance and open box to see if one was available. There was not however and I just ordered the set again. I just think the extra effort for an unusual request was great! Thank you
Free shipping is the best. Parts come relatively quick. Although I'm still waiting for that free cooler
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Larry,
I apologize that the wheels where out of stock, I see you have already spoken to a supervisor on 3/27 and as he stated it was just an authorization charge that falls off within 3-5 business days. Normally you can contact your finical institution regarding this information as well and they can look into the authorization for you. The only amount that was debited was $207.35 and that was refunded on 3/27/2025. Again, we apologize for any inconvenience this may have caused you and if you need anything else please feel free to reach out to us.
Thank you,
Allison