AmericanMuscleReviews 9,802

They have some knowledge for mustang setups but reallly all they care about is selling products. They give false information on many products. They slap on a fake "market price" to make it seem your getting a good deal every time. They often rebrand products and sell them as another. They hide most negative reviews for products as well. Product review systems should ALWAYS allow all and every appropriate review good or negitive. I'd use other muscle aftermarket websites. I have up on American muscle a long time ago.

Ordered new wheels and tires and locking lug nuts. The lug nuts stated I would receive them after 2 days and the wheels and tire kit 3-5 days. So far it has been a week and none of my order has even shipped yet. I contacted AM a few days ago asking why it didn't ship yet and their response was simply "it takes 3-5 days to mount and balance the wheels and process the order" (which is bs considering the site says I will receive order in 3-5 days) after saying that they cancelled the chat and I have not heard from them since and my $2,000 order is no where to be seen.

I ordered some grill extension pieces, which arrived with duplicate upper pieces, instead of left and right. I contacted American Muscle and thus began the saga of never ending excuses and so many emails to simply get my correct parts I had already been charged for. Went on for months. We contacted an individual from parent company (Turn 5) to try and get resolution. More promises... we will get you taken care if etc. I eventually filed a complaint with the better business bureau. American Muscle told the BBB that "the customer hasn't been charged" which I pointed out to the BBB as a complete fabrication with a screen shot of AM's lie. AM then said, we meant the customer hasn't been charged for the recorder... what the what. I can deal with slow and inefficient, particularly for something specific like a MMD part in this case. I eventually got a refund and shipped back the wrong parts. It would not surprise me in the least if that same box of wrong parts gets shipped to another customer. It is as though young children are handling this companies affairs. Plenty of other Mustang aftermarket suppliers out there sans the major disfunctionality. I bought a new exhaust from LMR recently and other items from CJ Pony Parts. I scraped off my American Muscle window banner and asked them nicely to delete my acount which of course they haven't done. Eventually this stuff will catch up with them in all likeliehood from a business perspective. I had spent well over a thousand dollars over a few years with them.

Ordered ignition wires for 87-93 mustang they send me 94/95 ignition coil wire is diffrent length. I call them they send me new box. I return old wires. I then orderd another item. They take your money and then told me I was red flagged cause I didfnt mail 1 st box back. I returned it 100 percent. They argued with me kept my money on hold for 5 days. I had to dispute it wirh bank. My customer was very unhappy. Any thing American muscle sells. Summit or late model restoration will have. And will price match. American muscle is a joke and at every nmra I'll make sure I goto there stand and tell them how unprofessional they are and let every customer never to order from them.

Keeping it short as possible.

This company absolutely sucks. Over 2 years ago I stopped ordering because they're the equivalent of a restaurant who forgets an order every single time. After two years I gave them a shot and what do they do? After five days of waiting and paying for a rental my wheels come in. I ordered 2 charcoal rims. What did they send me? One black and one charcoal. I have to wait to get an email to send it back, then wait 2 weeks for a return. Also, if you ask for a supervisor, they'll say there isn't one. Which is obviously a lie to try and brush you off. This company is trash, the support system is trash, the whole entire system they have is garbage. So now I'm out of money and will have to pay for another rim and another week of a rental car.

They sold me a bunch of parts that don't fit my car when their website stated they would and aren't refunding me or compensating me at all even though it's their mistake and wouldn't even give me $10 for leaving the first review on their website even though it was a bad one, that's their fault as well! I want my refund and my $10 I was promised! I'm out money for their map sensor, another one I bought from a separate company that did the same thing and the third one I had to buy that actually fit my car(thank god) this has been a night mare and these guys are an absolute joke, Jackson does not know what he is talking about point blank!

There is an error when I log-in, and it states, call Customer Service if this continues. I have called multiple times and each time the rep will say, "oh, we will get someone right on that!" It's been over a month and not so much as an e-mail or call. Nothing! In the past, AM has sent me the wrong parts a few times times and on orders worth hundred of dollars, not only the wrong spoiler the second time, but the wrong one again with incorrect color. I canceled the order and purchased a spoiler from their competitor who got it right the first time. American Muscle does have some great products with decent pricing, but their customer service is one of the worst I have ever had the displeasure of dealing with. AM! You can do better, much better. CJ Pony parts and Carid, you have my business now!

Ordered a few parts (SR rear control arm kit, Ball joints, etc.) which were available at the moment of purchase and had 2 days delivery status. After payment was made, the order has gone too deep ''processing mode '' for about 20 days!, all of those 20 days I desperately tried to contact their customer support and even posted about my problem on their Facebook page, but has been totally ignored; calls - set on hold, costumer support tickets - no answer, FB posts - ignored. Finally, my glass of patience has filled up and I contacted them via bank with official statements of my money return. Basically the next day Their costumer support contacted me, apologizing and telling that one of the orders items (mainly SR rear control arm kit) is in ''back order'', so I canceled that order and they have sent me the rest of the items few days after, who knows how many days it would took to get answer from them if not the Bank... and all this **** after spending there over 2000$ in 3 months, totally embarrassing!

Spent over 2 grand on the website. Most of the parts I received were in good condition. Received in a timely fashion. A set of headers I purchased had a very damaged area where the header meshes with the mid pipe adapter. Obviously a fault in quality control by both the manufacturer and distributor. E-mail customer service wasn't responding so I called and they set me up with a return/exchange. I was told they would be shipped out when they received notification that it was dropped off or by the very latest Saturday. Called today, they told me that it would be shipped out on Monday. Not only that, it would be sent standard shipping. When I inquired about expedited shipping options, I was told "that's just our policy. Anything else I can help you with? Well have a good day". LoL I normally don't write reviews but this company is pretty low when it comes to customer service. That's unfortunate.

I had placed an order for seats, web site says in stock, weeks go by and nothing, called and told me they would be shipped in 3 weeks, 3 weeks go by and nothing, and then I saw a charge for full price on my charge, I called and they said sometimes customers like the charge up front and the seats were going to be another 4 weeks and I said, WTF. I said cancel my order and have a manager call me, 1 week later and still nothing. I will never buy from them!

I dont even know where to start. I bought the Mcleod rst clutch kit rated at (800hp). Had it installed... broke it in 500 hundred miles, traction control off, in stop and go traffic. The whole nine yards, anyway went to run the car bit. Car slips in third and forth at high rpm. ( note: my car is pushing about 580 to the wheels) I call America Muscle and some female answers. I explain my issue. I was surprised at what they told me... that my car wasnt making enough power to make the clutch engage wtf... lol ridiculous! They pretty much told me I was screwed and didnt offer no exchange or anything. Its a damn shame, I would recommend shopping Mcleod website before shopping here. Horrible company with Little mechanical knowledge.

Ordered set of rotors beginning on December, call first week in January to check status, they say FedEx delivered... told me to call FedEx. FedEx after two weeks tells me to tell American muscle to file claim. Another two weeks and told FedEx delivered. They tell me to call back with FedEx on line to disputes... I do that and of course it goes to voicemail. Half a dozen calls back and forth and hours wasted on both ends for. $100 set of rotors. End of day, there prices are deceiving as you sometimes never get the parts. Better to go with CJ.

I ordered a locking fuel door and after five days of processing the order, PayPal was charged $129.95. After another day the order still said processing online. I called the customer service department and they said that the order system said shipped but did not have a tracking number. Harry said he would send an email and inquire about the order status and someone would respond to me by email. I did get a response by email later that day and they said the item was out of stock and would take three weeks to get the part. When i ordered the part i specifically made sure their online system said in stock and the printed receipt said in stock. I told them to cancel the order and refund the money to PayPal. I then immediately pulled up the part online and it said in stock. Good thing I paid by PayPal as they will settle grievances for their customers.

I was looking for some running boards for my truck and found carr steps. I put them in my cart and kept looking for something better. I found some westin boards and purchased the set which took a month to recieve. 2 months later i got an email stating my order was shipped and i was charged $410. These people keep your INFO and will charge you! After contacting my bank, new card, and returned my money what a hassle will NEVER order from AM

I ordered an intercooler for my ecoboost Mustang after not receiving it on the delivered day i reached out to American Muscle to see what the hold up was. They told me it was processing that it hadnt been shipped out yet. I called once again and this time they told me it was getting shipped out that day. So i called today and told them to cancel my order since they still didn't know when i would get my intercooler. I have order from them before without no issues. But this time i needed this part before I shipped out overseas and wont get to drive my car for a year.