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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Fast shipping. It was shipped when they said it would and I received it 2 days later. Can't ask for more.
Love what I see and ease of ordering was great need to make sur
Brake lines showed up/ half of them. Spoke to a person but ultimately decided to reorder and return the half order.
Customer service representatives are super! I had an issue with improper parts in a rocker kit. Not once, but TWICE! Customer service addressed the problem and promptly issued an RGA. Unfortunately, the rocker kit was ultimately purchased elsewhere. But this Customer service team knocked it out of the park!
Bought the replacement headlight housings for our Mustang as well as the sequential lighting harness so that our 2003 taillights will now be sequential like modern 'Stangs.
All you want for your Mustang. Great prices and customer service. I WILL always do business with AM!
Ordered many times from the site. Transactions are smooth and customer service is great.
Easy to find what i'm looking for with now issues and payment is easy, I have nevered had an issue with delivery or damaged items in over three years of buying items from AM.
All of my orders have come through as I am in progress of renovating my 2012 dodge challenger R/T from head to toe, inside & out, top to bottom, etc…thank all of you who do a wonderful job keeping us mopar enthusiasts smiling
The site itself is super easy to navigate through products are very informational when you bring them up and there's always a how to video on whatever you're looking for no complaints on my end. Somebody's paying attention at American muscle. Well done sirs.
The service was good over all. I made the mistake of making the order only to realize that I had the wrong address for shipping. I tried to get it changed but they were unable to do so. I don't blame them it was my mistake that I failed to check where it was going.
Everything from finding parts, knowing which parts are for my car and the checkout was easy. Also videos showing the products, their features and installation, and customer photos are very helpful.
The prices are competitive and the shipping times are amazing would recommend for anyone buying *new* parts.
Everything that I got was professionally delivered met all my expectations I would highly recommend it.
My rims arrived and were well packaged. Rims look awesome.
I'm obviously not meant to deal with vinyl. My own fault. It's in the trash now after I messed it all up
Thank you for taking the time to speak with me today regarding this matter.
Please feel free to reach back out to me if you have any other concerns!
Thanks again!
Amy
Ext 257
The delivery of Item #: *******, has been nothing short of the worse delivery experience I've had with American Muscle. The scheduled delivery date Of 4/12/22; was pushed back to 4/14/22 and then yet again to 4/18/22. I even contacted American Muscle via email and got a response, stating Only we received you email.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257