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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
How would you rate AmericanMuscle?
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,276 reviews

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Florida
1 review
0 helpful votes
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Awesome
April 29, 2022

Good good good good good good good good good good good good

Date of experience: April 28, 2022
California
1 review
0 helpful votes
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Mach Speed
April 28, 2022

Great products in stock and ships quickly.
What else can you ask for. We are in the age of production delays. Well obviously not for American Muscle.

Date of experience: April 28, 2022
Virginia
1 review
0 helpful votes
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Service
April 28, 2022

Great products. Fast delivery. The process is always simple especially if you know what you are looking for.

Date of experience: April 28, 2022
Texas
1 review
0 helpful votes
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So so
April 28, 2022

The header gaskets arrived on schedule but were not properly packed and the gaskets themselves were slightly bent. We unpacked and checked for cresses and luckily none are percieveble.

Date of experience: April 28, 2022
Michigan
4 reviews
0 helpful votes
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2013 Mustang TPMS
April 28, 2022

Very fast shipping and tons of Update in regards your Order.

Date of experience: April 28, 2022
Ohio
1 review
0 helpful votes
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Buying a tuner
April 28, 2022

Not sure what I needed, the web sight was very helpful. The video was excellent. Helped me understand what I needed.

Date of experience: April 27, 2022
Georgia
1 review
0 helpful votes
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Ez shopping
April 28, 2022

Quick and EZ ya know not much more to say than that

Date of experience: April 27, 2022
California
1 review
0 helpful votes
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Amazing Experience
April 27, 2022

I've been ordering from american muscle every since i've gotten my 2003 ford mustang V6 and it's been the best thing due to american muscle providing excellent service and delivery time.

Date of experience: April 27, 2022
Colorado
1 review
1 helpful vote
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Horrible customer service
May 27, 2022

Purchased a bbk clutch quadrant and clutch cable a year ago. Installed it in vehicle clutch cable ended up stretching and bird caging on the firewall. American Muscle has sent me 4 replacements. All 4 stretched and bird caged. It has been absolutely ridiculous on how they have handled it. Also spoke to bbk today and they said they haven't heard of one clutch cable breaking. So both bbk and American Muscle is both telling me it's my problem.

Date of experience: April 27, 2022
Support R. AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at American Muscle Ext 257

I hope to hear from you soon.

Amy

Texas
1 review
0 helpful votes
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Great ex5
April 27, 2022

Ordered the 94-04 cobra brakes and new car cover. Super pleased

Date of experience: April 27, 2022
Georgia
1 review
0 helpful votes
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Great wheels
May 26, 2022

The Performance Pack wheels look great and the delivery time was outstanding. However, the relentless marketing emails have to stop. They are not relevant to me and I hate to block all emails from American Muscle but I'll probably have to. The wheels and delivery get 5 stars, but the constant emails get 1 star.

Date of experience: April 26, 2022
Support R. AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Arizona
1 review
0 helpful votes
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Review
April 26, 2022

Wonderful people easy to order fast delivery daughter recommended

Date of experience: April 26, 2022
Florida
1 review
0 helpful votes
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Side mirrors
April 26, 2022

Great product, relatively easy install. Great look

Date of experience: April 26, 2022
Wisconsin
1 review
0 helpful votes
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Packaging game needs a mod
April 26, 2022

The SCT X4 was easy to purchase, shipped lightning fast too. However, and this was proven but a subsequent purchase a couple days later with some shocks. The SCT was in a plastic bag sized for it wit a plastic bag sized appropriately, or at least it was supposed to be. It was loose in the box flopping around. At the time I thought we'll that's a one off situation. A couple of days later my Bilstein shocks showed up, shipped in just the thin box the manufacture packaged them in with both ends blown out of the box. I haven't looked to see if everything is there yet, I'm sure AM will take care of me if not.
Also, my promo code coupon did not come via email for my next order. CS confirmed I have it but I'll have to call in when I place my order. Far less than convenient and if I have to place the order over the phone, I'm far less likely to purchase more items impromptu.

Date of experience: April 25, 2022
Texas
1 review
0 helpful votes
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FAST DELIVERY
April 25, 2022

I ordered the parts on Friday and received them on Sunday the only issue is there is a few scratches in the tips of the exhaust that are painted black. I work at a shop so I can refinish them myself just wish they were better protected in shipping so I didn't have to. I also ordered headers that look amazing I cant wait to see how they look inside the vehicle.

Date of experience: April 25, 2022
Georgia
1 review
0 helpful votes
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Great Website
April 24, 2022

Great place to buy almost anything you need for your vehicle!

Date of experience: April 24, 2022
Texas
1 review
0 helpful votes
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A. M enough said
April 23, 2022

Easy navigation to products, fast online support, fast delivery

Date of experience: April 23, 2022
Iowa
3 reviews
0 helpful votes
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Mustang shock tower stabilizer
April 22, 2022

The installation was very difficult. In the end had interference with the throttle cable. Had to disconnect the cruise control cable. Looks nice when complete, hope it is highly functional. Would not do it again.

Date of experience: April 22, 2022
New York
1 review
0 helpful votes
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Wrong item delivery 3 times
May 22, 2022

I bought a flowamster flow fix cat back system for my 2021 challenger wide body.
The first time I set up and imponent with my mechanic take the system there and found out that I got the wrong quad tips… I was so disappointed then I call customer service set up a return and put a note that make sure ccheck the product before is sensed to my adress. Couple days pass by and gues what I got the wrong item item again…. I call customer service again they promise me that this time I was going to get the right item. I today I got a email saying that my item was delivery I was so exiting finish work early so I can see the item and guess what I got the wrong item and missing item also for the 3 time at this point I am really disappointed with the service from American muscle I will never going to buy something again from this Companny… i this point I just ask for my refund. I call customer service and they make fun of me like is my fault.

Date of experience: April 22, 2022
Support R. AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Florida
1 review
0 helpful votes
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Replacement radiator
April 22, 2022

Easy and helpful description of everything and great shopping experience overall. Got the replacement radiator since the previous one was damaged during shipping, but the new one was packed even better than the first one and got shipped very fast, very happy with the experience and help from AM.

Date of experience: April 21, 2022