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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,337 reviews

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Ohio
1 review
0 helpful votes
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94 Cobra BBK Cold Air Intake
July 16, 2022

Great experience, fast shipping and love the upgrade!

Date of experience: July 16, 2022
Indiana
1 review
0 helpful votes
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THANK YOU
July 16, 2022
Updated review

I have found what I've needed every time I go to American Muscle prices are great items are of quality

Date of experience: July 16, 2022

Been great always on time and great products
June 26, 2022
Previous review

Been great always on time and great products

Date of experience: June 26, 2022
Pennsylvania
1 review
0 helpful votes
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Great experience
July 15, 2022

I always am super satisfied with every single transaction and really really satisfied with the speed of the shipping process.

Date of experience: July 15, 2022
Michigan
3 reviews
0 helpful votes
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T-shirts!
July 15, 2022

Excellent shirts sent to a young guy who owns a few mustangs. He rebuilds engines and does body work. Has been Mustang crazy since he was 3!

Date of experience: July 15, 2022
Minnesota
1 review
0 helpful votes
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Great item
July 15, 2022

The battery cover was pretty easy to install. My only complain is I paid for 2 day delivery and it took 3 days. Is that normal for you guys?

Date of experience: July 15, 2022
Support R. — AmericanMuscle Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Colorado
1 review
0 helpful votes
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So instead of getting grill for mustang in box was side running boards for a jeep- after 2.5 hours still cant get supervisor o address issue - now car apart - un-drivable and they cant get anyone on phone to fix the issue they caused- no repsone other than supervisor will call - now i have to pay for removeal and repalcemnt of bumper just to get car driving again with out a grill- this company is horrible

Date of experience: July 15, 2022
Support R. — AmericanMuscle Rep
over a year old

I am sorry to hear about your experience.
Please feel free to reach out and discuss your feedback.
I hope to hear from you soon!

Amy
Ext 257

Michigan
1 review
0 helpful votes
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Cool delivery
July 15, 2022

It was cool. Wait. I have to enter fifty characters just to tell you it was cool? That's how this works. I place an order, you deliver it, and now I have a job? Suddenly it's not so cool. (I hope that was 50 characters)

Date of experience: July 15, 2022
Canada
1 review
0 helpful votes
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Great
July 15, 2022

Great service speedy shipping always have what you want

Date of experience: July 15, 2022
Texas
1 review
0 helpful votes
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Great find!
July 15, 2022

The product worked as advertised. This is normally something that a lock smith would try to get all the money they could from and I am glad I didn't give in. For all just remember when after cycling the key 8 times that on the last cycle, leave the key on and then press a button for it to program. Don't give up and lock those moosestang doors! Yes I meant moosestang!

Date of experience: July 14, 2022
Colorado
2 reviews
0 helpful votes
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Fast and accurate
July 14, 2022

Parts were correct and I even received them faster than expected.

Date of experience: July 14, 2022
New Jersey
1 review
0 helpful votes
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Cold Air Intake
July 14, 2022

Stress free. Ordering was simple. Product is exactly as described.

Date of experience: July 14, 2022
New York
1 review
0 helpful votes
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Prompt delivery
July 14, 2022

Easy to order fast delivery thanks. Most products I have received are good quality.

Date of experience: July 13, 2022
Kentucky
1 review
0 helpful votes
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Ordering my products were easy and the arrival time was fantastic. I placed my order on 07/06/22 and received both items within a week.

I did however receive my taillights a little scuffed around the edging but that part was hidden upon putting them in thankfully and not on the actually glass.

Date of experience: July 13, 2022
Ohio
1 review
0 helpful votes
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Bill's Bullitt
July 13, 2022

Jay was helpful in helping create and finalize order...

Date of experience: July 13, 2022
Illinois
1 review
0 helpful votes
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Gt500
July 13, 2022

Great products but sometimes there's not enough instructions for installations, good thing YouTube has it all. Over all best place to buy parts for my stang.

Date of experience: July 12, 2022
Georgia
1 review
0 helpful votes
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So easy and came on time!
July 12, 2022

This is the second time I'm purchasing something from you all, and I'm STOKED. I totaled my old mustang back in 2017, and just recently got a new one, so now I'm able to start modifying it.

I read the reviews and I'm hoping for a better outcome than some have had so hopefully it's improved and won't be as much of a hassle as some have stated!

Date of experience: July 11, 2022
New York
1 review
0 helpful votes
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Ordered an intake
August 10, 2022

Ordered an intake which was advertised as 3 day shipping got it 2 days later than expected

Date of experience: July 11, 2022
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear about your experience.
Please feel free to reach out if you would like to discuss your review.
I hope to hear from you soon!

Amy
Ext 257

Illinois
1 review
0 helpful votes
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Shipping needs improvement
August 10, 2022

I really hate federal Express they don't read sig s on door one day try delivery at front door the next time the back door item required signature had papers on front and back doors with signed releases and then they dropped the item at a patio door and never took the signed release

Date of experience: July 11, 2022
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear about your experience.
Please feel free to reach out to me to discuss your review.
I hope to hear from you soon.

Amy
Ext 257

Mississippi
2 reviews
0 helpful votes
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93 floor pan
July 11, 2022

Wasnt to satisfied with shipping, but that was cause of Fedex

Date of experience: July 11, 2022
California
2 reviews
0 helpful votes
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Great product!
July 11, 2022

Came in quick and as expected! Already installed, Looks better then what i thought

Date of experience: July 11, 2022