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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
281
This company responds to reviews on average within 6 days

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35,484 reviews

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Illinois
1 review
0 helpful votes
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Good
December 4, 2022

Good, fast shipping, gonna be a gift for Christmas

Date of experience: December 4, 2022
New York
1 review
0 helpful votes
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Antifreeze level sensor
December 4, 2022

Easy purchasing option, fast shipping, package was well stuffed for safe delivery.

Date of experience: December 4, 2022
Florida
1 review
0 helpful votes
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Exhaust shipment
December 4, 2022

All the parts were provided.
Fast delivery,
Appropriate instructions.

Date of experience: December 4, 2022
Illinois
1 review
0 helpful votes
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Brad was very 0leasent
December 3, 2022

Brad at AM was very pleasant to speak with. Very fast shipping. A+++ Wheels look great.

Date of experience: December 3, 2022
New York
1 review
0 helpful votes
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Never notified
January 2, 2023

The company you have delivering is ignorant and very unprofessional. With all the packaging stealing in this time it's ridiculous that they can deliver the package they can take a picture of the product delivered to cover their $#*!! But they can't notify the home owners that it's been delivered no pride but most of all no RESPECT for the customer that keeps them having a job. Very unhappy.

Date of experience: December 3, 2022
Illinois
1 review
0 helpful votes
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Relieved!
December 3, 2022

It's always scary ordering online with a sight you're not familiar with due to all the fraud that exists. I felt very secure and comfortable with the way you handle orders. Thank you, Judy Martin

Date of experience: December 3, 2022
Oklahoma
1 review
0 helpful votes
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Fast shipping and great price
December 3, 2022

The wheels I bought were on sales for almost 50% off. Ontop of that, they were ordered on Friday night and arrived promptly on Sunday afternoon with free shipping! Great experience

Date of experience: December 3, 2022
Arizona
1 review
0 helpful votes
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Mopar Pedal Covers Stainless Steel
December 3, 2022
Updated review

I bought the Mopar Pedal Covers; Stainless Steel 2018 Challenger SXT w/ Automatic Transmission. They arrived quicker that expected. The directions included are useless and the gas petal was a simple snap on and took a minute to install. The break petal on the other hand was a nightmare. This kit should included the correct tools to install this part. I finally found online that using paint can openers did the trick an hour and half later! Overall the new petal covers look great! It would be also nice for you to offer discount codes at check out.

Date of experience: December 2, 2022

It would be nice for you to offer discount codes at...
November 25, 2022
Previous review

It would be nice for you to offer discount codes at check out.

Date of experience: November 25, 2022
Arkansas
1 review
0 helpful votes
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Review
December 3, 2022

Fed ex lost my package, but Americanmuscle handled it for me, lady I talked to on the phone was really nice.

Date of experience: December 2, 2022
Wisconsin
2 reviews
0 helpful votes
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Fast shipping
December 3, 2022

Got parts for my husband for Christmas and it was very fast shipping

Date of experience: December 2, 2022
Canada
1 review
0 helpful votes
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Shipping on an email?
January 1, 2023

I ordered a $75 e-gift card to which there was no shipping fee (orders over $75), but when my youngest son went to order a $50 e-gift card he was going to be charged $50 for shipping so he cancelled his order. To be charged anything for an emailed gift card is beyond stupid.

Date of experience: December 2, 2022
New York
1 review
0 helpful votes
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Great availability
December 2, 2022

Availability of products is outstanding and very fast shipping thanks

Date of experience: December 2, 2022
California
1 review
0 helpful votes
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Awesome
December 2, 2022

Price was right and they have what I need for I don't have any issues

Date of experience: December 2, 2022
Tennessee
1 review
0 helpful votes
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You guys are gonna make me go broke!
December 2, 2022

Every time I order from you guys, it gets to my house pretty quickly and nothing is missing which is very nice.

Date of experience: December 2, 2022
Tennessee
1 review
0 helpful votes
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Spoiler
December 2, 2022

Quick and easy transaction and delivery! Thank you!

Date of experience: December 2, 2022
California
1 review
0 helpful votes
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Camaro trunk mat
December 2, 2022

Quick and easy, site was easy to use. Plenty of items to choose from.

Date of experience: December 2, 2022
Delaware
1 review
0 helpful votes
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Too many Great Options!
December 2, 2022

Since I was able to shop using the specific model and year, I easily found too many great gift ideas. I finally settled on a gift card so HE could figure out what to buy! Card arrived in the mail very quickly too!

Date of experience: December 2, 2022
Florida
1 review
0 helpful votes
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Package received
December 2, 2022

I love the product the only thing I wish was different was if it wasn't shipped by fedex always have to wait a few days after it's supposed to be delivered because they can't meet the 3 day delivery

Date of experience: December 2, 2022
Iowa
1 review
0 helpful votes
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Throttle body
December 2, 2022

Fast and speedy service exactly what was described

Date of experience: December 1, 2022
Florida
1 review
0 helpful votes
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S197 Parts
December 2, 2022

While ordering I noticed that it was for Black Friday so I expected shipping to take a little longer. Once it was processed and shipped out the order literally came in less than 3 days with the 3 days ll guaranteed free shipping. My parts were very high quality and was wrapped professionally so that nothing was damaged. That is what keeps me a returning customer.

Date of experience: December 1, 2022