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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Good, fast shipping, gonna be a gift for Christmas
Easy purchasing option, fast shipping, package was well stuffed for safe delivery.
All the parts were provided.
Fast delivery,
Appropriate instructions.
Brad at AM was very pleasant to speak with. Very fast shipping. A+++ Wheels look great.
The company you have delivering is ignorant and very unprofessional. With all the packaging stealing in this time it's ridiculous that they can deliver the package they can take a picture of the product delivered to cover their $#*!! But they can't notify the home owners that it's been delivered no pride but most of all no RESPECT for the customer that keeps them having a job. Very unhappy.
It's always scary ordering online with a sight you're not familiar with due to all the fraud that exists. I felt very secure and comfortable with the way you handle orders. Thank you, Judy Martin
The wheels I bought were on sales for almost 50% off. Ontop of that, they were ordered on Friday night and arrived promptly on Sunday afternoon with free shipping! Great experience
I bought the Mopar Pedal Covers; Stainless Steel 2018 Challenger SXT w/ Automatic Transmission. They arrived quicker that expected. The directions included are useless and the gas petal was a simple snap on and took a minute to install. The break petal on the other hand was a nightmare. This kit should included the correct tools to install this part. I finally found online that using paint can openers did the trick an hour and half later! Overall the new petal covers look great! It would be also nice for you to offer discount codes at check out.
It would be nice for you to offer discount codes at check out.
Got parts for my husband for Christmas and it was very fast shipping
I ordered a $75 e-gift card to which there was no shipping fee (orders over $75), but when my youngest son went to order a $50 e-gift card he was going to be charged $50 for shipping so he cancelled his order. To be charged anything for an emailed gift card is beyond stupid.
Availability of products is outstanding and very fast shipping thanks
Price was right and they have what I need for I don't have any issues
Every time I order from you guys, it gets to my house pretty quickly and nothing is missing which is very nice.
Quick and easy, site was easy to use. Plenty of items to choose from.
Since I was able to shop using the specific model and year, I easily found too many great gift ideas. I finally settled on a gift card so HE could figure out what to buy! Card arrived in the mail very quickly too!
I love the product the only thing I wish was different was if it wasn't shipped by fedex always have to wait a few days after it's supposed to be delivered because they can't meet the 3 day delivery
Fast and speedy service exactly what was described
While ordering I noticed that it was for Black Friday so I expected shipping to take a little longer. Once it was processed and shipped out the order literally came in less than 3 days with the 3 days ll guaranteed free shipping. My parts were very high quality and was wrapped professionally so that nothing was damaged. That is what keeps me a returning customer.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.

