Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great products! Delivery was fast like always. Will buy here again.
Easy to look at stuff and pay, just would love if AM had an app like Ebay to browse/pay off of.
Delivery was quick and product was good quality very happy with experience
Got the Typhoon K&N cold air intake for my 22 Dodge Charger Scat Pack and it has been an awesome upgrade for my car. I enjoyed the extra boost and smooth torque. Amazing product.
Team - Ordered the Q-ball shifter and new air filter for my 2005 Mustang, came in quick, installation was easy and ready to cruise!
I made a purchase from American Muscle to replace a power window master switch for 99 Mustang GT. With that I received a catalog. As I looked through the catalog I found other items I wanted to purchase for my Mustang but noticed the prices in the catalog were different (less) from the website. I called customer service and they said catalog was old and prices had increased but they would price match the catalog. So, I order more parts. With the new order I received another catalog with prices lower than first catalog and website. None of their catalogs or website have the same price. This is a ridiculous shady business practice, playing pricing games. Why can't American Muscle be transparent and honest about their prices. Who has time to look through 2 catalogs and a website to find the lowest price then call customer service for a price match? I don't have that kind of time.
Also, I ordered something incorrectly and had to do a return. American Muscle return procedure is a nightmare. I will look elsewhere for parts for my 99 mustang. American Muscle has lost this customer and I encourage to seriously do their homework if they purchase something from American Muscle if they want to get the best accurate price. Personally I woukd shop elsewhere. Good luck.
Order came 4 days early and parts looked great fit as expected the coming months will tell of their quality although they seem to be pretty nice. Install is easy but time consuming.
Easy to shop, great deals and fast delivery, overall a great way to shop for your vehicle
Fast shipping. Part is in and working great! Thanks
Loved my purchase! Worth it! K&N series 57 FIPK Cold air intake on my new 2014 dodge charger awd Rt. It's nice and loud exactly what I was looking for! Will like purchase from this company again!
Fast shipping items arrived in good shape 10/10 recommend
Make sure to break these in when you get the set new as brakes will slightly slip due to them needing to be broken in you can feel it not grip at low speeds and softly lettin off brakes to allow car to roll forward
Very easy to order. I ordered front ceramic coated break pads for my 2011 Camaro 2SS! Awesome product, great price so i will be ordering some of the same kind from you guys for the rear!
FedEx is the worst company. My package is supposed to be here on Sunday did not receive it till Wednesday. Wasted my whole plans to install the stuff not happy this deal is nothing with you. This is your shipping company that you use they are horrible I would never ship anything with this company.
The shipment was three days late. One day the FedEx driver actually pulled into our driveway and eventually told us he couldn't find our package. Packages were all over the floor of the vehicle. Said he would be back that afternoon. He showed up two days later. FedEx is a terrible unpredictable delivery source for our area. I would gladly pay more to have UPS as the deliver. They are very reliable.
Arrived in a timely manner and in good condition. Install took about an hour by myself.
Huge difference after replacing the shot oem control arms originally the rear end would shake due to the worn arms.after these were installed immediately fixed the issue and the car just feels alot firm now.
No complaints! Items came faster than expected and were exactly as ordered. Will be ordering more items soon.
As always, American Muscle takes care of me with awesome customer service and a good selection of products.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.

