On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
American Muscle had the part I was looking for at a competitive price with quick shipping.
American muscle has quality high end car parts for any mustang.
Fast shipping, hassle free ordering. I will say the product that I brought did have measurement issues but it was not AM fault. The measurement was off at the time of fabrication. With that being said, it was a pain in the 5hrs to get on! Flowmaster outlaw cat-back.
The air intake came early and is really nice. Immediate sound difference. Small boost in performance nonetheless still a boost. Overall great experience!
Great deals and quick shipping. Plus a large collection of parts.
My experience so far has been great parts came in quickly, customer service was responsive on any issues beforehand as well as the quality of parts.
So far so good. See how I feel when product arrives. The product has now arrived. No complaints. Quality product as advertised.
Good pricing and great employees! Very responsive and educated on product.
Fast and efficient! Got there a couple days early.
So I ordered what i thought it was and one was one was not correct... tried to return and told cant cause its freight!
As described in the ad with easy to use website to find the product I needed and fast shipping thanks!
The product was delivered in good time and in perfect shape. The product was very easy to install, and made a 100% difference in the ride.
Purchased a lower control arm set. After installing parts it became apparent that the parts had the wrong ball joints installed and I nearly crashed my car. Called AM about my issue and was told there was nothing that could be done. I was told to contact manufacturer. They also refused to help. At this point I no longer have my old parts or the boxes the new ones come in. I have to acquire parts to fix my car before I can send these back. Called AM back and was told I could return them within 10 days. Or I could take $60 store credit. I chose to return so I could get my money back. Few days later I get email saying I only have 4 days and that is only for store credit. Asked for extension and the supposedly agreed to that but I didn't get confirmation. I canceled my most recent order. I'm no longer shopping here. I'm happy to only be out a few hundred dollars. Want to find a company that is willing to help you instead of finding every reason not to.
Came in fast took a while to install but overall looks great
Delivery was on time. Part we're in good condition. Overall everything I expected. Thanks
I had sooo many questions about putting together my own wheel and tire package and when I called, Jason answered every last one of them. He sent me the quote and made sure everything was good before ending the call. Jason if you see this, thanks again brother you were extremely helpful.
Quick shipment. Called and asked for some details on different styles and options available for my car and they did some leg work to give me all the information I asked for. Pleased with my experience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I apologize for your experience.
If you are placing an order and would like
Assistance with applying an existing store credit-
Please feel free to reach out to our Customer Service agents.
We are always happy to help.
Amy
EXT 257