On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Perfect as always! Shipping was fast and accurate. Been shopping here for years without any issues!
Great product packaged nice and came quick will update as soon. As I get my tune and upload to the car
Trunk Panel Pony Emblem; Polished (05-14 Mustang)$109.991$109.99Pending Return - ******* This is totally Miss represented on the web site. This appears to be a Full Truck inside SHINNY or Polished cover. It is only a sticker, with a polished Ring.
My parts came in right away and they were in perfect condition with everything there. I Love American Muscle lol
This is my second set of AMR wheels and they are beautiful. However, the front 18" x 8" wheels don't exactly match the rear 19" x 8.5" wheels. I inspected them individually for shipping damage and none was present. I boxed them back up and took them to Discount Tire to have the tires mounted. It wasn't until I got them home and had all (4) lying on the ground that the shade difference was apparent. The wheels are still not mounted on the vehicle, but I have been told they are non-returnable even though the finish on at least (2) are defective. I have filled out at least (3) surveys now but still no resolve on my issue with the finish.
For spending over $850.00, I expected either (4) wheels that matched, or at least responsive customer service to correct the issue. So far i have only received surveys to fill out.
I am really sorry to hear about your wheels.
I reviewed your order and I see you have been in touch
With our customer service. If you have any other questions-
Please let us know.
Amy
EXT 257
I placed the order on April30th. It was easy to find what I needed for my Mustang. I started to look around a few days ago. I had seen the Roof spoiler before and decided to purchase it to install on my Mustang to dress it up a little to make it mine. On Saturday morning I looked at it and found out it was on sale and came with a 10% off code of SPRING10 that I thought was pretty neat. It was also on that item all day Sunday. I ended up placing the order and when I did I put in the code SPRING10 for the spoiler but it would not work. I tried a number of times. I was not too happy to find that. The order was placed and I will wait to receive it. If you put an item up with a discount code you should honor it. This has happened to me twice since I have purchased with you. There was not an expire date on it either I like your products and will purchase in the future. Hopefully this will not happen again. Thanks
Thank you for your feedback!
When you are placing an order using a code or coupon-
Feel free to contact our customer service if you have
Any questions or would like assistance in using the code on your order.
We are happy to help.
Amy
EXT 1257
I relied heavily on AM for my first mustang build. When I lost it, I was devastated. I went with a 4banger. 5 years of sadness followed. I have another mustang. I will always use AM for their service and prompt response to questions
Delivery was fast.install was easy.product seems quality
This is the 1st time I ordered from AmericanMuscle and it went great, would and will buy from again, thank u!
Bought the SR Performance Strut Tower Brace; Black. The Brace itself was great. The mounting hardware not so good. Installed by instruction provided, with spacers and washers in place, the nuts will not hold Touque. Not enough threads to Tq to 35 Ft Lbs. Had to get steel zinc lock nuts to complete installation.
I am so sorry to hear that.
If you would like to discuss,
I would be happy to speak with you.
Amy
EXT 1257
First time ordering from AmericanMuscle and I am more than satisfied with the service. My package arrived in a safely manner and also arrived sooner than expected. Will purchase from them again!
Easy to select and buy it, patience is required, but everything fits perfectly, all parts undamaged, nothing to adjust on your own, its performance is fantastic
Car cover fit like a glove. From the mirror pockets, to the antenna pocket. Great fitment and tight tucking of corners. Great product. No need for the 500 dollar cover, this one is mint
Michael H.was Very friendly and knowledgeable.
Look forward to working with him again.
Thank you
Got a email saying my skirts were available. So I ordered them as I am in Texas for 3 weeks. But they weren't. Got 1 part and called was told they're not and they can't help me as I have a week left before I leave. Ask if I could fast track. They said no. Now either I cancel or order from Canada from someone else. Poor service. Their mistake.
Thank you for your feedback.
I see your items have shipped.
If you have any questions, please let us know.
Amy
EXT 1257
Definitely will be using them again for future projects!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
If you would like to discuss,
Please feel free to reach out.
Amy
EXT 1257