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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

Instant Feedback

35,334 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Professional as always
June 22, 2023

I have used American Muscle for years for parts for several of my mustangs. Everything is clear regarding price and availability. The tracking number provided i
The email helps i form when i can expect my part(s). The part arrived on time and packaged well. I will continue to purchase my parts with American Muscle.

Date of experience: June 22, 2023
California
1 review
0 helpful votes
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Never disappoints
June 22, 2023

Arrived ahead of schedule and was packaged properly to prevent damage always satisfied when ordering from AM!

Date of experience: June 22, 2023
Indiana
1 review
0 helpful votes
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Perfect
June 22, 2023

Happy n satisfied with products that I ordered. Hope to shop more.

Date of experience: June 22, 2023
California
1 review
0 helpful votes
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Hurst Shifter
June 22, 2023

The easiest installation of any part, EVER! Would recommend

Date of experience: June 21, 2023
Texas
1 review
0 helpful votes
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Cold air intake
June 22, 2023

It was good but didn't fit my car so had to do some mods to it. My car is a 04 manual mustang it said it would fit but didn't first time and had to buy some plug extension. But we still got it and the air intake is still bad $#*!

Date of experience: June 21, 2023
Ohio
1 review
0 helpful votes
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Stereo equipment
June 22, 2023

I ordered stereo equipment. I received it in a timely manner and am satisfied.

Date of experience: June 21, 2023
Kentucky
1 review
0 helpful votes
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Thanks
June 21, 2023

It came and was delivered a day late. At least the two day shopping was free though.

Date of experience: June 21, 2023
New Jersey
1 review
0 helpful votes
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Thank You
June 21, 2023

Ordered multiple items. One item was out of stock with 12 week estimated delivery and I was able to get that one item cancelled and refunded back to my account with out any trouble. Received Everything else in a timely manner.

Date of experience: June 21, 2023
Alabama
1 review
0 helpful votes
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Just a headache
July 21, 2023

I initially ordered an item because I needed it quickly and it was listed as arriving by a certain date. The item updated to say it would not ship for nearly a month so I ordered from another vendor and canceled my order. Customer service gave me a small credit for the issue. When I tried to use the credit on my next order it did not apply automatically (as the note said it would) and there was no option to add it to my order. Every order I've placed has just been obnoxious in one way or another.

Date of experience: June 21, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry you had trouble applying your credit.
If you have any questions or would like assistance applying your credit-
Please reach out to our customer service when placing an order.
We are happy to help.

Amy
EXT 1257

Colorado
2 reviews
0 helpful votes
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Rear diffuser
June 21, 2023

No problems as of yet. Quick delivery and great service.

Date of experience: June 21, 2023
Tennessee
2 reviews
0 helpful votes
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I need a RMA return number.
June 21, 2023

I sold my C8. Thank you for your help. It has been a good experience.

Date of experience: June 21, 2023
New Jersey
1 review
0 helpful votes
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Very easy to shop and order.
June 21, 2023

Very easy to shop and order. Items arrived quickly, exactly what I wanted. Thank you.

Date of experience: June 21, 2023
Florida
1 review
0 helpful votes
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Perfect
June 21, 2023

Pretty good, and came out exactly like image. The installation was pretty easy a kid could do it! Definitely will buy from again!

Date of experience: June 21, 2023
Arizona
1 review
0 helpful votes
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I've used to struggle to find some trustable sites for car parts until I came upon American Muscle. :)

Date of experience: June 20, 2023
Georgia
1 review
0 helpful votes
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FedEx didn't damage the box
June 20, 2023

GREAT JOB All the parts came in great shake I like american muscle I never have a problem with their products

Date of experience: June 20, 2023
California
1 review
0 helpful votes
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Return item
June 20, 2023

I didn't open the package,I returned it,not the item I'm looking to add too my vehicle

Date of experience: June 20, 2023
California
1 review
0 helpful votes
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Returns process.
June 20, 2023

American Muscle has the parts you need for your Mustang. And if they don't fit or you order the wrong part the returns process is very simple, and the CS is on point.

Date of experience: June 20, 2023
South Carolina
1 review
0 helpful votes
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Order Placed
June 20, 2023

The ordering process is extremely simply and pain free.

Date of experience: June 20, 2023
New Mexico
2 reviews
0 helpful votes
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Awesome
June 20, 2023

Totally awesome great deal. Good customer service. Received item quickly.

Date of experience: June 20, 2023
California
1 review
0 helpful votes
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K&N Blackhawk C.A.I.
June 20, 2023

It took less than an hour to assemble. Looks really nice under the hood and sounds great!

Date of experience: June 20, 2023