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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Placed an order 3/23 and ran up the tab to get the free one to three day shipping. We missed mustang week in TN and now it will be atleast another week until it even thinks about arriving. As of 4/2/26 it still has not shipped, still says in stock.
I have reached out to American muscle a few times and every time I've spoken with anyone they've been extremely helpful and friendly. You couldn't ask for a more helpful, friendlier crew.
Dylin was very helpful in answering my questions I had before my purchase. I hope he is able to get credit for the sale. I did go back in and edit my cart a few times. I was shopping around for the best prices. Thanks for your help Dylin R.
Easy to navigate through web sites for what you looking for lots options to makes you ride stands out you can find some deals too lots off different payments options check out is breeze employees are very nice on helpful
I had a great experience with a few sales consultants via chat and phone call. They answered serveral of my questions on various products. Gave me a discount on my whole order and great insight into the products I was interested in.
The site is easy to use, help is available if you need it, they ship fast and free, and give discounts to first responders, will order from here again.
With the most recent purchase I made would I had to request a new tune from y'all I currently use the bama performance flash tuner but overall a good experience and minor problems at most
Everything on American Muscle's end was perfect. The only issue was with Fed-Ex losing one of the 4 tires. It eventually showed up, but 3 days later, which screwed up the appointment for mounting and balancing.
I am very pleased that the company sells the part I was looking for. Obviously I have found the right parts warehouse to order from. I have ordered parts in the past, and they have performed as designed. Thank you.
Couldnt find factory strut plates so American muscle got me covered with good aftermarket's! Then I went to get an alignment and Meineke lost my driver side rubber bushing but American Muscle luckily sells the bushings by itself!
Great service fast shipping I order two days ago I'm really impressed and the presentation and how they wrapped it was really nice
Will order again soon
I'm a DYIer, but not a pro tech, AM has everything I need for building my ride just right. Quality performance mods, pro install vids, and dedicated sales techs. Thank AM for helping on my journey of building my Scat Pack into a personalized machine!
I have not installed the parts as of yet, however I am excited about the new parts that I received.
Great job and there was a fantastic variety of options for my fox body. Thank you and I will definitely shop again. I was just curious about customer loyalty points or any discounts offered.
Ordered my suspension here sr performance v2 coil overs came fast and everything was present
Pictures were too small to see where the TPMS sensor/Air inlet was located, as my current rims have the TPMS sensors on the inside of the wheel not facing the outside which makes it a real pain.
Asked support and they were able to send me a picture and stated the sensor was on the outside facing lip.
Ordered my TPMS sensors and the wheels
I found out about American Muscle not to long ago, so far I've ordered a spoiler and a cold air intake for my 2016 GT Mustang and they are the best by far, you create your account and vehicle type and basically what you pick tailored for your car, and the recommendation are perfect the website is easy to navigate and I will continue to be a returning customer thank you
This is my second order and I am still impressed with selection and pricing on most items.
The customer service rep. Was helpful and polite. Unfortunately we couldn't locate the part I needed but he did help me complete my order for another few items. Great experience and I will shop American Muscle in the future.
Have used this site for 3 of my mustangs and is my goto for quality cosmetic and performance parts. Just picked up a 2026 and plan to dress it all up from American Muscle!
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.


Hello Jared,
Thank you for taking the time to share your feedback with AmericanMuscle regarding your recent order for the NRG Innovations 350mm Oval Shape Flat Bottom Steering Wheel; Carbon Black. We reviewed your order and would like to apologize for the delays in receiving the order. It is our goal to have orders shipped to our customers in a timely manner and after reviewing your order, we fell short of our goal, and more important your expectations with this order.
While it is a goal to have the majority of our orders shipped from our warehouse, there are times that we have the items shipped to our customers directly from the manufacturer and this was the situation with your order. We also try to have the inventory and availability updated on our site. So we can easily share with our customers if the item is currently in stock or out of stock, but we did not have the correct inventory for this item when you placed your order.
We are reaching out to the manufacturer to see if they can provide us with an update on this order. As soon as we receive a response from them, we will share this information with you.
Due to this delay, we issued a credit to your AmericanMuscle account. This credit can be used on a future purchase and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy