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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Ive order all kinds of things for my 2004 mustang and I will b ordering more
Easy shopping journey. Quick shipping. Easy to install items with clear instructions.
Price for item was a third of what others retail for. Plus shipping quote was a quarter of the others
Thanks for a positive experience.
The informational videos really help with making the decision for the upgrades and replacement parts needed for my transmission accessories.
Finding products that fit my mustang is very easy and there's a good amount of variety. Products arrive well packaged and in great condition.
Purchased a Tuner w a custom tune from Lund Racing. Waited over a week and still haven't received the tune. Contacted Lund support and learned that they never received the form American Muscle makes you fill out to send to the tuners. Have tried emailing and calling AM Tuning with no response.
I've ordered a few things from your company and plan on ordering a few things more but I really don't need eight emails a day from you guys reminding me about your company
Hello Dave,
Thank you for your recent order and for sharing your feedback with AmericanMuscle. We apologize for the marketing emails that you have received since you placed your order. We can understand your frustration when your inbox has multiple emails from us.
To unsubscribe from these emails, if you scroll to the bottom of the email there should be an "Unsubscribe" link and this will unsubscribe your email address from receiving marketing emails. You may also call our Customer Service and we will be happy to unsubscribe your email address for you.
If you have items saved in a "build list" to stop receiving emails for these parts, please remove the part from your build list.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
It was simple to find exactly what I needed. Placed the order super simple. Got them in the mail with the 2 day shipping unlike other places I shopped and it was delayed.
Buying this product was extremely easy and left me feeling confident that I purchased the exact product that I was looking for.
I called to ensure I was able to get the right brake pads since the Brembo's were out of stock. I needed brake pads for a 2014 w/Track Pack and that is a limited possibility. The customer service rep on the phone was very helpful and I was able to complete the purchase on the web.
Finding, ordering and checking out what I wanted was a breeze. Looking forward to my next purchase!
The website is easy to navigate and find what I need most times! Always a pleasure doing business.
They said they would fix it it would be there in 2 days well iI called about the 2 caps I return because they only have me credit for one I ordered a part tonight an the new credit was not there. I ordered the part anyway I'll call them tomorrow to figure out what the problem is. Thanks
So Glad I did not listen to the installation instructions. I bought the bumper TRIM, not the entire bumper. After looking at the mounting points on the new product I threw away the instructions that said to REMOVE THE ENTIRE BUMPER, TAIL LIGHTS, ETC. Wow, 2 hours later the job was completed and looks great.
The whole process to order was very difficult. Qualified for the military discount but don't see it on my order. Took me forever to figure out how to remove stuff from my account.
Hello Nick,
Thank you for sharing your feedback with AmericanMuscle regarding your recent service experience. We were disappointed to hear that you experienced difficulties when placing your order online.
We also want to thank you for being a member of our Military, Medical and First Responders Cashback Program. We are happy to offer this program to thank our customers, like you, for the service your provide to our county and our communities.
The Military, Medical and First Responders program we offer is not an upfront discount. This is a cashback program, where you will earn cashback that you can use on a future purchase. You earned $11 in cashback on this order, and it is valid until 5/31/2026.
When you are on our website, in your cart, and you would like to remove an item, there should be a link under the item, that say "Remove" if you click the link it should remove it from your cart. If you are experiencing issue when placing an order, please contact our Customer Service and they will be happy to assist you,
If you have any additional questions or concerns, please contact us.
Thank you,
Amy
Website is easy to navigate and parts have good information. However I did notice some items you can't find from basic searching. Some items that are in the catalogs only show up when you type in the item numbers
Ordered my headlights as open box, paid for install then received a call from install connect saying they cannot install headlights due to open box. If I would of known this I would not have purchased
Hello Edward,
Thank you for taking a moment to share your concerns with AmericanMuscle regarding your recent order. We reviewed your order, and we apologize for the errors that were made with this order.
In reviewing the Open Box description for the Dual Beam Projector Headlights; Black Housing; Smoked Lens you ordered for your Camaro, but the lights you received were for a Mustang. It is our goal to have items shipped to our customers in a timely manner, and have the correct item shipped to them. This was not your experience and your frustration is understandable.
We also would like to apologize for the issue you experienced with our Install Connect Service. We offer this service so we can help our customers in locating a shop to do the installation of items for them. Unfortunately, this service should not be offered on open Box items. We are reviewing your situation to make sure our website offers the correct services for our customers.
Due to this situation, we issued a credit to your AmericanMuscle account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Ordered SKU: ******* and got ******* which doesn't fit. Now I have to send pictures, wait for those to process, go to fedex after they process, and only then the right part will ship? That turns my two day shipping and fix into a week.
Hello George,
Thank you for sharing your feedback with AmericanMuscle regarding your recent order for the Evaporative Emissions Purge Valve (15-21 Mustang EcoBoost). We were sorry to hear of your frustrations with the return process. We value the feedback we receive from our customers as the comments we receive help us to understand the products and services our customers value the most.
The SKU noted in your review, 994554, that is the manufacturer SKU for the Evaporative Emissions Purge Valve (15-21 Mustang EcoBoost) and the other SKU 449927 is our SKU for this item.
We checked the manufacturer website, and they shared that their item 994554, and they share that this item is compatible with Ford Mustang 2021-15.
We do see that you were successful in setting up a return for a refund. We emailed a return label to you on 2/22/2026. Wee ask that you please use this label to complete your return.
If you have any additional questions please contact us and we will be happy to assist you,
Thank you,
Amy
The customer service and viper rewards program have made American Muscle more than just a parts provider, american muscle is now my go to company for everything I can get from them.
I purchased a ton of items for my new build. Everything was there. Customer service helped me get the right parts, and shipping was extremely fast. What more could you ask for?
I've trusted American Muscle for years when buying parts for my Mustangs. Unfortunately they have let me down on this one. Paid for 2 day shipping and got the parts 4 days later. Then once I opened the part found out it was DNA Motoring brand from EBay which they marked up substantially from what other places are selling them for. So if you like paying almost twice the price for a part from China then I highly recommend these plates.
Hello Christopher,
Thank you for sharing your experience with AmericanMuscle regarding the issues you experienced with your recent order. We do apologize that you paid for expedited shipping, but the item was delivered a day later. Due to this issue, we refunded you the shipping that you paid on this order.
We reviewed the FedEx tracking, and it shows on Sunday 2/15, they tried to deliver it, but "customer was not available or business was closed." We show it was delivered the following day, and they left it at your front door. I am not sure why they would leave it by your door Monday, but they were unable to leave it there on Sunday, I can understand your frustration with this situation.
I can also understand your frustration with the price of the Adjustable Camber Caster plates. We do offer a price match program. If your purchase is within the last 7 days, we can match the price with some exceptions. We can't match prices from auction or wholesale sites like eBay or TireRack, nor can we match other sites' coupons or discounts. If you could provide a link to the item on the website you're referring to, I'd be happy to take a look for you. If you have a link showing a store selling the same item at a lower price, please send that link in an email to [email protected] and kindly include your order information. We will be happy to review this and see if we can resolve this issue for you,
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
My item alternator arrived destroyed with a sheet of paper as protection, when shipping it back I was told it would be free which it was not due to the shipping label given to me by AM. Seemed to be a lot more hassle on my part for a mistake that was not mine.
Hello Kiara,
Thank you for your recent order and for sharing your feedback with AmericanMuscle. We also want to thank you for being a member of our Military, Medical and First Responders Program. We are happy to offer this program to thank our customers, like yourself, for the service you provide to our country and our communities.
We apologize for the issues you experienced with your order for the PA Performance Alternator; 130 Amp (05-08 Mustang GT. We strive to have orders shipped to our customers in a timely manner, and they are received undamaged. This was not the case with your order, and we do apologize for this situation. We do see that you were able to set up a return and replacement for the alternator. When a customer receives a damaged item, we do send out return labels at our expense to our customers so they can return the damaged item to us. We reviewed this order, and it looks like the email address is slightly different from the email address on your other orders. The email address on this order did not have a period between your first and last name. This was the email address that the return label was emailed to. I did not want to assume what the correct email address was, so if you would like to have it corrected, please contact our Customer Service Team and reference order 1-58568787, and they will be happy to assist you and make the needed corrections.
We do show that we sent the replacement alternator to you and the tracking number is 9405511899561956464991 and is being shipped USPS.
Due to this situation and to thank you for being a valued customer we issued a promotional credit to your account, and this can be used on a future order. Please note, the credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
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Hello Daemon,
Thank you for sharing your feedback with AmericanMuscle regarding your recent service experience. We do apologize for the delay in receiving your Lund Racing Customer Tune File.
We reviewed your order and reached out to our Tuning Department, they shared the tune file was sent to Lund on 3/2/2026, and you should be able to reach out to Lund for an update. We do apologize, it looks like we may have sent you two links, one for BamaTuning and one for Lund. We reached out to our IT Department regarding this error.
Due to this delay, and to thank you for your understanding of this situation, we issued a credit to your AmericanMuscle account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy