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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

Instant Feedback

35,322 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Shipping
August 11, 2023

It take 17 days before I receive my order, something you suppose you have in stock.

Date of experience: July 11, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear that.
I reviewed your order and I see that you had a lost package
And have already received your replacement.
I tried to reach out to you via phone to discuss your experience.
If you have any questions, please let me know.

Amy
EXT 1257

Texas
1 review
0 helpful votes
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Mustang parts
July 11, 2023

They did a good job. The part got here before the promised date. Excellent service.

Date of experience: July 11, 2023
Texas
1 review
0 helpful votes
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Weathertech sunshade black/silver
July 11, 2023

I ordered this based on my experiences with one I purchased for my jeep JL. Weathertech stuff is always good and I have loved my mats as well. This one fits and works as advertised.

Date of experience: July 11, 2023
Canada
1 review
0 helpful votes
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I have been looking for quite a while. Finally decided to order to see if the shipping and delivery matches up to the promise! We'll have to see.

Date of experience: July 11, 2023
Support R. — AmericanMuscle Rep
over a year old

Please come back and leave a review after you have received your order.
If you have any questions, please let me know.
I would be happy to speak with you about it.

Amy
EXT 1257

California
1 review
0 helpful votes
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Another Fantastic Deal
July 11, 2023

Ordering process was very easy and shipping was fast. Another positive purchase via American Muscle.

Date of experience: July 10, 2023
California
1 review
0 helpful votes
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System is incorrect…
August 9, 2023

I bought a muffler delete kit for my dodge charger R/T. The system said it fits my vehicle. It was the wrong size, and now I get store credit instead of a refund. Thanks American Muscle for nothing!

Date of experience: July 10, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear about your experience.
I see you have reached out to our customer service.
If you have any questions please let us know.
We are happy to help.

Amy
EXT 1257

North Carolina
1 review
0 helpful votes
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Camero Brake light
July 10, 2023

Fast shipping and my item was taken care off, good customer service and I can't complain about anything I would shop at AmericanMuscle again if I have to

Date of experience: July 10, 2023
Arizona
1 review
0 helpful votes
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Great Experience
July 10, 2023

Fast Shipping, Great Product, Easy Installation.
I would definitely recommend this website to other mustang owners.

Date of experience: July 10, 2023
Georgia
1 review
0 helpful votes
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SpeedForm Chin Spoiler
July 10, 2023

Overall great experience, I received my order way before expected delivery date. It only took 3 days and that's over the 4th July weekend so really pleased. Also, the packaging is top notch, they definitely took packaging into consideration and how it would be shipped. The Speed Form Chin Spoiler looks great and for the price I figured I would give it a try. I will be getting it installed tomorrow so can't wait to see how it turns out.

Date of experience: July 9, 2023
Canada
1 review
0 helpful votes
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Years later, still satisfied
July 9, 2023

Been dealing with Americanmuscle for a long time now. Always been easy, and simple to shop on their website.

Date of experience: July 9, 2023
California
1 review
0 helpful votes
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Easy to shop and fast shipping
July 9, 2023

Good product parts described on the website tanks
American muscle

Date of experience: July 9, 2023
New York
1 review
0 helpful votes
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Looks great
July 9, 2023

Fits perfectly and easy to install. I would recommend this if you are either trying to change the look of your car or need to clean up the look.

Date of experience: July 9, 2023
Texas
1 review
0 helpful votes
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C7 mirror covers.
August 8, 2023

The stitching was not done properly. The thread on the ends was loose and made the covers unuseable. I cannot install these because I am afraid the sewing will come apart. I am not happy with these mirror covers an I wish I had not purchased them.

Date of experience: July 9, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear that.
If you would like assistance with these mirror covers-
Please contact our customer service.
We are happy to help.

Amy
EXT 1257

Georgia
1 review
0 helpful votes
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Better then summit
July 9, 2023

I have always been a car guy and I like to tinker plus stock sucks. I have a challenger that I enjoy playing with and I have used Jegs,summit in the past but now I use American Muscle for all my needs. They are friendly and helpful like the others without giving you the feeling that you're just a number to them. I would highly recommend them to anyone.

Date of experience: July 9, 2023
Michigan
1 review
0 helpful votes
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Helpful Supervisor
July 8, 2023

After calling in for something like the tenth time. I finally ask to speak to a supervisor with this on going issue I been having since June. I order a Oracle Headlight set for my vehicle, the installer that I was sent to by Install Connect did a botch job on the install. Long story short, supervisor Nicky, give me some comfort concerning this issue by talking to me with care for my issue and give me her direct phone number. This was a big relief, because calling in and explaining you issue to a this rep every time get very old. But Nicky a sure me that I would get my new Oracle Headlight set and a refund for having two new set order at the same time. Thank you Nicky.

Date of experience: July 8, 2023
Illinois
1 review
0 helpful votes
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Eflexfuelpro
July 8, 2023

Shopping was easy,product arrived in perfect condition, DHL delivery sucked, after the original text that our product was out for delivery, we sat home for 2.5 days waiting for the delivery was a signature required delivery

Date of experience: July 8, 2023
Georgia
1 review
0 helpful votes
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Excellent Web page
July 8, 2023

This was the best experience east to navigate. Pick all the right things for my challenger.

Date of experience: July 7, 2023
Missouri
1 review
0 helpful votes
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Review
July 8, 2023

It was quick and easy to put it. Liked the service I was provided

Date of experience: July 7, 2023
Michigan
1 review
0 helpful votes
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Good workmanship
July 8, 2023
Updated review

Ordered my part and it got here in less time than expected, thank you

Date of experience: July 7, 2023

Customer service with Charles was very knowledgeable...
February 21, 2023
Previous review

Customer service with Charles was very knowledgeable and helpful

Date of experience: February 21, 2023
Oklahoma
1 review
0 helpful votes
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:)
July 8, 2023

I was able to make my boyfriend happy with his new car parts. Thank you! :)) )

Date of experience: July 7, 2023