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AmericanMuscle

4.5

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

Instant Feedback

35,327 reviews

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Illinois
1 review
0 helpful votes
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Amazing Service
July 15, 2023

Everything came fast and it was an overall good experience.

Date of experience: July 15, 2023
Pennsylvania
1 review
0 helpful votes
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Good custormer experience.
July 15, 2023

Kept me in the loop about order status and expected delivery. Order arrived in perfect condition. No issues. However, now I get A LOT of emails that I really don't need.

Date of experience: July 15, 2023
Georgia
1 review
0 helpful votes
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Very good
July 15, 2023

Everything arrived on time and everything came in great shape.

Date of experience: July 14, 2023
Pennsylvania
1 review
0 helpful votes
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Online ordering
July 15, 2023

Website was easy to navigate. My products got delivered on the date that the website told me I would receive them.

Date of experience: July 14, 2023
California
1 review
0 helpful votes
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Terrible Experience With Product Replacement
August 13, 2023

I ordered a McLeod flywheel from this website and it arrived with a factory defect. I sent it back on the 11th of July, to get it replaced, under the assumption that it would get a to me within 24 hours of fedex receiving the return package. The return has shipped but it will not get to me until the 17th. My mustang is my only car, and the transmission is out of the car for clutch and flywheel replacement, and I cannot go another week without a working car. I called the support two different times and both times I was told a confusing story about how the 24 hours is not really how it works and all this other stuff that really made no sense. Both times I asked if there was any way I could get a refund since this is such a huge inconvenience and both times I was offered a 20 dollar voucher that expires in 45 days, only useable on my next purchase. This is a pathetic attempt to make up for my situation. I have spent a lot of money, and have been a customer for 4 years on this website and I will no longer be doing so until this situation is fairly resolved. Wish I could give zero stars.

Date of experience: July 14, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear about your experience.
I would like to discuss your feedback with you.
Please feel free to reach out to me.

Amy
EXT 1257

Illinois
1 review
0 helpful votes
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Cool place to shop
July 14, 2023

Wonderful******************************************

Date of experience: July 14, 2023
California
1 review
0 helpful votes
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Quick delivery!
July 14, 2023

So far I haven't been able to install the new taillights but when I do I will come back and finish my review.

Date of experience: July 14, 2023
Florida
1 review
0 helpful votes
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Tires
July 14, 2023

I spoke with the online support to assist me with best fit and tires for 2019 R/T Challenger.
I was given two options and went with one. I will never regret my decision with dealing with American Muscle.

Date of experience: July 14, 2023
New York
2 reviews
0 helpful votes
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Pathetic return system
August 13, 2023

Tried to return something I bought which I hadn't even opened. Changed my mind on the item. Was badgered by the girl for over 30 minutes on the phone taking pictures and sending to her so that I can prove this isn't some kind of fraud. Completely pathetic. Just give me my damn money back. Will NEVER buy from again. Get some better customer service reps!

Date of experience: July 13, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear about your experience.
If you have any questions or would like to discuss your feedback-
I would be happy to speak with you.

Amy
EXT 1257

Tennessee
1 review
0 helpful votes
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Great products & Quick shipping
July 14, 2023

I've ordered several products from the site. No issues with the products. Shipped and received on time or early.

Date of experience: July 13, 2023
Indiana
1 review
0 helpful votes
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Super Fast Service!
July 13, 2023

Placed my order for the PowerStop EXtreme Street Performance replacement rotors and pads which were hard to find for my C8 Corvette on July 6th and had them on my porch on July 8th. I'm very happy with the service received by American Muscle and will use them again for my ordering needs.

Date of experience: July 13, 2023
Kansas
1 review
0 helpful votes
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Sally stang shopping
July 13, 2023

Thanks because you best no hassle tell you what's going on and customer service

Date of experience: July 13, 2023
Oregon
1 review
0 helpful votes
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Got it. Finally.
July 13, 2023

Went to the site to order a rear cradle lockout kit for my 16 challenger rt. The price was about the same as other sites. It would have been nice if am would have properly advised me that the one piece driveshaft from the driveshaft shop required the cradle kit be installed as well in order to honor the driveshaft warranty. Another item ordered was some headlight trim which I found rather pricey for what it was. After putting the items in the cart and going to checkout the site started buffering and I couldn't pay for my purchase and complete the transaction. At 0548 this morning I was able to get the transaction done while losing a coupon since it expired the evening before.

Date of experience: July 13, 2023
Florida
1 review
0 helpful votes
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First Mustang
July 13, 2023

Easy browsing, ordering, quick reliable delivery and easy installation! Great job AM!

Date of experience: July 13, 2023
New Mexico
1 review
0 helpful votes
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Great
July 13, 2023

Works great and installation took about 30 min to an 1 hour

Date of experience: July 13, 2023
New York
1 review
0 helpful votes
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Problems with shop
July 13, 2023

I tried doing installments with shop to pay over 3 months but it wouldn't go through and told me to contact the merchant. Tried doing paypal payments but it took the whole amount instead. Other than that the shopping experience was easy, the items arrived fast with standard shipping, and they came in good condition undamaged. Cant say much about the quality as it's a present for my boyfriend and he hasn't tested them out yet but i know he wouldn't want something sh*tty so i take it that it's gonna be good quality.

Date of experience: July 13, 2023
Texas
1 review
0 helpful votes
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Didn't receive my order, clicked by accident, please disregard this!

Date of experience: July 12, 2023
New Jersey
1 review
0 helpful votes
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2018 Supercharged GT
July 12, 2023

I purchased (3) interior items. Shifter & brake boot covers and arm rest cover, all in black Alcantara w/ red stitches. I was so happy w the items I purchased the matching steering wheel.

Date of experience: July 12, 2023
California
1 review
0 helpful votes
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East and fast
July 12, 2023

Easy to order what you need at a good price. Product was about a two days late but that was on FedEx not the company.

Date of experience: July 12, 2023
Georgia
1 review
0 helpful votes
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POOR CUSTOMER CARE
August 11, 2023

Purchased a rear window louver for my 16 Dodge Charger. Which was poorly made. I called American muscle on July 4th and spoke with John Patton in regards to having a hardware kit sent out. He assured that I would receive it in a couple days. That didn't happen. I called back to find out it never was sent out and then I was asked who did I speak with. What kind of crap is this? Now they are saying they cant send one out. I asked if I can just purchase the kit and they don't even have it available. Never will I spend another $$$ with American Muscle or promote anything they have.

Date of experience: July 12, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear that.
I have reviewed your order and left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257