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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

Instant Feedback

35,276 reviews

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Camber bolts
August 1, 2023

Good product. Fast and easy process, shipped very quickly

Date of experience: August 1, 2023
Mississippi
1 review
0 helpful votes
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1994 Mustang Radiator
August 1, 2023

Wonderful. Found what I needed on the first search. The price, shipping and delivery was excellent. Got the part the same week as ordered.

Date of experience: July 31, 2023
Texas
1 review
0 helpful votes
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Missing Item
August 30, 2023

I ordered an Sct tuner. It was missing the OBD connector to connect the tuner to my car so I wasn't able to use the tuner at all. I then called about it and they needed me to send back the order that was missing an item. Before they could send out a new 1 FedEx was suppose to pick up the one being returned which they did but your system didn't acknowledge that so the new product never got shipped out. I then called back again and they were able to get it updated and the item then was shipped Friday. I checked on Sunday and it showed to have left the warehouse in Kansas City but when I checked again Monday morning it is now showing to be delayed so its still in Kansas City. I was recommended to you guys and have not had the best experience so far and I have only placed an order with you guys once.

Date of experience: July 31, 2023
Support R. AmericanMuscle Rep
over a year old

I am very sorry to hear about your experience.
I see that our customer serivce was able to assist you
And your item has been delivered.
If you have any questions or would like to discuss your experience-
I would be happy to speak with you about it.

Amy
EXT 1257

Texas
1 review
0 helpful votes
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Control arms
July 31, 2023

Fast shipping.great quality parts.great prices.easy to find what you're looking for on the website.

Date of experience: July 31, 2023
Texas
2 reviews
0 helpful votes
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Item arrived timely
July 31, 2023

Item got to where I needed with care free as extra, concern too. Great product.

Date of experience: July 31, 2023
Michigan
1 review
0 helpful votes
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I ordered a new clutch kit. It was supposed to be 2 day shipping
I ordered it on a Thursday for guaranteed delivery on Saturday since I was going out of town that Monday I needed the car fixed before I left for a car show when I got back.

Saturday came no package. They blamed it on the shipping company and didn't know where or when my clutch would be delivered. So didn't get my car fixed before I left and they only gave me 20 dollar credit to use next order. Clutch finally arrived that Wednesday while I was gone.

So figured I'd give them another chance. I needed a few more things so I placed an order when they were closed. It didn't apply the coupon.

So contact them today and they said since it already shipped they wouldn't honor the credit.

Long story short guys. Don't waste your money with this company. They do not care about their customers only our money.
I will Never Never use this company again.

Find a better company that doesn't try and screw over their customers.

I spent around 1500 dollars there and that's how they treated me.

Date of experience: July 31, 2023
Support R. AmericanMuscle Rep
over a year old

I am very sorry to hear about your experience.
I tried to reach out to you via phone.
If you have any questions or would like to discuss your feedback-
I would be happy to speak with you about it.

Amy
EXT 1257

Minnesota
1 review
0 helpful votes
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Delivery
July 31, 2023

Came well packaged and quick. American Muscle is the go to place for me.

Date of experience: July 31, 2023
Jodi D.
Oregon
1 review
0 helpful votes
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Arrived quickly
July 31, 2023

The tires were shipped via FedEx and arrive as expected. Great service. I will be ordering again from American Muscle.

Date of experience: July 31, 2023
Kentucky
2 reviews
0 helpful votes
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The team at American Muscle has been extremely helpful. All staff interactions have shown their knowledge and expertise. The help is extremely appreciated!

Date of experience: July 31, 2023
Florida
1 review
0 helpful votes
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Good service
July 31, 2023

Hopefully they'll hold up to what I'm about to throw at them

Date of experience: July 30, 2023
Florida
1 review
0 helpful votes
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Perfect!
July 31, 2023

Great service! Fast shipping, everything I needed.

Date of experience: July 30, 2023
Tennessee
1 review
0 helpful votes
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Smoked Tail lights
July 31, 2023

Always fast shipping Always high quality. Very useful tips on installation.

Date of experience: July 30, 2023
Mississippi
1 review
0 helpful votes
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Good
July 30, 2023

It was good easy a fast I will recommend to all my friends very satisfying

Date of experience: July 30, 2023
Pennsylvania
1 review
0 helpful votes
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No loyalty
August 29, 2023

I love the products Americanmuscle has to offer but their coupons are a joke. I would expect repeat customers like myself would receive some money saving offers to keep us. I will not recommend this company for that reason..

Date of experience: July 30, 2023
Support R. AmericanMuscle Rep
over a year old

Thank you for your feedback.
We do send out emails with coupon code information and
Upcoming sales.
If you have any questions- please let me know.
I would be happy to help.

Amy
EXT 1257

California
1 review
0 helpful votes
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Better Late Than Never
July 30, 2023

Id like to know the shipper before I place my order so I can get the correct address on the package. Fed Ex took 2 attempts.

Date of experience: July 30, 2023
Alabama
1 review
0 helpful votes
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Fast
July 30, 2023

The product I ordered was shipped out very quickly.

Date of experience: July 30, 2023
Minnesota
1 review
0 helpful votes
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Was as described
July 30, 2023

Easy to find parts and order. Showed up earlier than expected. Fit great. No issues.

Date of experience: July 29, 2023
Washington
1 review
0 helpful votes
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Wrong Item
August 28, 2023

Wrong item was shipped……………………………………………………………………..

Date of experience: July 29, 2023
Support R. AmericanMuscle Rep
over a year old

I am so sorry about that.
I see you have contacted our customer service and your replacement has already shipped.
If you have any questions- please let me know.
I would be happy to speak to you about your experience.

Amy
EXT 1257

Canada
1 review
0 helpful votes
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Good website for quality parts
July 29, 2023
Updated review

Payments doesn't work always but I love this site great selection of products

Date of experience: July 29, 2023

Payments doesn't work most times
August 18, 2023
Previous review

Payments doesn't work most times

Date of experience: July 19, 2023
North Carolina
1 review
0 helpful votes
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Very helpful staff
July 29, 2023

Everything was as described the coil springs looking absolutely good very nice quality

Date of experience: July 29, 2023