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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Easy and quick! Love the fact that it came in so quick!
I order a set of wheels foose legends. Said in stock. But the receipt said backorder so I message support several times and they say there getting mounted and be there In 3 to 7 days. Never came 10 days later I contact support after getting lied to 3 times now they say there still out of stock. And won't be in till next month.
I can handle a wait but I won't tolerate liers. I got a full refund. That at least was painless.
Great experience. Love my new air intake! The assembly video was good to have
Called. About coupons. Offers. Emailed to us that didn't. Work. Was told. Couldn't do anything about. Very bad. Service
I am very sorry to hear about your experience.
I see that you were able to get your voucher applied to your order.
If you have any questions-
Please let me know.
Amy
EXT 1257
Wrong dashmat,not the 1 I ordered,This makes me think twice about placing another order...I ordered Smoke which should match close to my black dashboard.Im disappointed...
You can always assure even with free delivery you will get your package in a timely manner
Great product works great easy install and fast delivery.
High quality products exact fit fast service great prices
Top tier customer service! Always satisfied with my purchases/deliveries
One thing is i wanted the actual dimensions which werent listed. Air raid mach 1 2021 air filter replacement
So far with in a year every thing good just haven't got any discount since I being buying from you all
I bought an accufab for $500 not from American Muscle, JUNK! I bought this SR 70mm throttle body & plenum from American Muscle, It runs great! And less then half the price. Always great shopping with American Muscle!
Building my Camaro has only gotten easier with AM's online catalog of hundreds of parts. There's plenty of items I found on other websites but you can't trust those like AM! Now I'm finally getting back to building my car!
Good quality came fast emailed updates on my shipping regularly
A site with multiple product offerings for every part that include ratings, customer pics and videos, and a sponsored install/review video! What more can you ask for? Fast shipping? Got it, good customer service? Got it. This is my new most favorite place to get all my mods.
A little pricy, but love that I can have my car info and not have to sort everything myself. I'm usually never expecting good results when shopping online, this company could show others how to do it right.
I will keep doing business with you guys I love everything I have ordered off this website.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.


I am very sorry to hear about your experience.
I see that you have spoken with our customer service.
If you have any questions-
Please let me know.
Amy
EXT 1257