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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,328 reviews

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Michigan
1 review
0 helpful votes
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BMR bushing kit
October 20, 2023

Fast shipping. I highly recommend BMR products! I made a video of the install. See Hometown Horsepower on YouTube.

Date of experience: October 20, 2023
California
2 reviews
0 helpful votes
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Great product
October 20, 2023

Took me 30 minutes to throw on my 24. Sound is amazing and exactly what I wanted.

Date of experience: October 19, 2023
Florida
1 review
0 helpful votes
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Love it
October 20, 2023

Quick and easy love it would totally recommend easy process

Date of experience: October 19, 2023
Illinois
1 review
0 helpful votes
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Quick and easy shopping
October 20, 2023

Free shipping that came quick. Products have good reviews and are easy to compare so you know you're getting the best.

Date of experience: October 19, 2023
New York
1 review
0 helpful votes
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Best service!
October 19, 2023

I am always left 100% satisfied with their products!

Date of experience: October 19, 2023
New York
1 review
0 helpful votes
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I received my brakes sooner than expected! Love American Muscle! They're my go to for anything I need for my car.

Date of experience: October 19, 2023
Virginia
3 reviews
0 helpful votes
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Chamber bolts
October 19, 2023

Everything went along very nice and received as promised. Thank you!

Date of experience: October 19, 2023
Pennsylvania
1 review
0 helpful votes
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Ordering was easy
October 19, 2023

Ordering was very easy and it was shipped lightning quick! Thank You.

Date of experience: October 18, 2023
Canada
1 review
0 helpful votes
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A+, great product
October 19, 2023

Fast delivery,product was exactly as described. The video for install was very helpful!

Date of experience: October 18, 2023
Texas
1 review
0 helpful votes
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New customer
October 18, 2023

Ordered some rims today for my 2019 Camaro. Already shipped them. Prices are good. I think I might have a new vendor.

Date of experience: October 18, 2023
Pennsylvania
1 review
0 helpful votes
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The sales person was very helpful and knowledgeable, and I received exactly what I purchased

Date of experience: October 18, 2023
Georgia
1 review
0 helpful votes
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Thanks!
October 18, 2023

Great everything was sent in a timely manner the box was a little beat up but the products were fine

Date of experience: October 18, 2023
Canada
1 review
0 helpful votes
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Hellcat Redeye new catback exhaust
October 18, 2023

The experience was excellent. Items were delivered earlier than expected to Canada. Prices were less than I could find elsewhere for the same items. Overall great experience.

Date of experience: October 18, 2023
Utah
1 review
0 helpful votes
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After almost 3 months of my order and 1 month of returning my product I finally got all my money back. When purchasing my exhaust system I spoke to an online sales rep and went with the option to get the exhaust(Long tube headers and mid pipe) installed by a shop. They picked a day for the install and I went to go have the shop install my headers and mid-pipe. Apparently the headers weren't included in this install by shop, so I was lied to by the sales rep. Wasting my time and money I went back home and sat on a phone call for 1-2 hours getting reasons why this was a thing. Kept asking for a manger "George" and "Chris to reach out to me. Called George 4 times never answered and he only reached out once and never returned my calls after that. When finally speaking to Chris he said "We can't do anything about this and what out sales rep said isn't true and this will be a good learning opportunity for him. He then guaranteed me my paid amount for my order will be returned to me he just has to reach out unlock the order for the warranty.

My order came damaged with dings and scratches with no protection for the exhaust I spent nearly 2,000 on. I decided to return my products to get my full amount back, which was promised by "Chris". I've spoken to probably 15 different people regarding my order with little to no help. 3 of the 15 people were extremely helpful. As of last week I only received roughly 1,200 for my return. The other was converted into a store credit which wasn't told to me, so I had them push it back to my account. As of this Monday still never received my money called and they told me $200 dollars of my order can't returned due to shipping cost and my warrant cost. Asked to speak to a manager about it once again. Turns out they decided to refund me fully.

Overall, I haven't been satisfied with how American Muscle promised me a install of headers and mid pipe, being the reason I bought this exhaust. This whole experience made me not care about my brand new exhaust and just wanted back what was mine. Every time I spoke to someone in support they said "Wow this order is a mess". Yes this order was a mess.

Date of experience: October 18, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear about your experience.
I have reviewed your order and I see that you were assisted with this.
If you have any other questions-
I would be happy to speak with you.

Amy
EXT 1257

South Carolina
1 review
0 helpful votes
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Slip/ shift eliminator install
October 18, 2023

Professional experience, was shipped fast and with a careful packaging

Date of experience: October 18, 2023
Virginia
1 review
0 helpful votes
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When only half your order arrives.
October 25, 2023
Updated review

I was shopping on line & decided to order a few items from your company. The process seems a little rough & confusing at first but then I called you help line to which the operator had no idea what I was talking about at first but then soon was on track. Then when I received the order the main patt was missing the receipt said Shipped. Then finally I got to talk with someone & the said they had to ship separately. So the item showed up 2 days later. Thank you for getting me the main piece of my item.

Date of experience: October 18, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear about your experience.
I see that you have contacted our customer service and have
Been assisted. If you have any other questions-
Please let me know.

Amy
EXT 1257


Like your parts, But some times hard to follow when...
October 11, 2023
Previous review

Like your parts, But some times hard to follow when several parts not put together.

Date of experience: October 11, 2023
Maine
2 reviews
0 helpful votes
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Fast shipping quality parts
October 18, 2023

Overall great experience would recommend to anybody looking to buy car parts

Date of experience: October 18, 2023
Georgia
2 reviews
0 helpful votes
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Fast and easy
October 18, 2023

Order was easy to place. Deliver quick. Looks good. Cheaper than a Ford OEM part.

Date of experience: October 17, 2023
New Jersey
1 review
0 helpful votes
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Easy to deal with
October 17, 2023

Very professional item was exactly what was described and was kept updated on tracking information

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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One of my Best Purchases Yet
October 17, 2023

Great American quality. Best upgrade without the heavy ticket.

Date of experience: October 17, 2023