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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Good experience everything fit and was in great condition when I received it
Muy buena opción para comprar y muy fácil
I ordered a rear brake replacement kit for my 2021 mustang GT. The kit was two rear rotors and two sets of pads I only received one rear rotor and the pads. I called support and they were apologetic and sent out a rotor for the other side. However when I received the replacement I realized after having both rotors now side by side that the first rotor they sent out was actually incorrect. The first rotor they sent out was a 14-inch rotor, and standard mustang GT rear rotors for 2021 model year is 13 inches. The replacement they sent for the missing rotor was 13 inches so it appears the replacement is correct The original one they sent is not correct so I've had to call customer support twice now and arrange replacements and now I'm going to have to return the incorrect rotor. This has been a huge hassle although I will say the support staff has been very friendly and very helpful. It's just the overall experience has been terrible. I'm trying to get my rear brakes replaced and I'm having to delay and delay getting it done because of this. I can understand the occasional error happening and the incorrect item being shipped out but this is multiple errors compounding in the same order and that's ridiculous.
I never have to worry about a part not fitting my car when I place an order and very fast shipping
Consultant Mike L. Was very helpful, courteous and prompt in answering my questions and helping me with my order. All of my experiences with American Muscle have been positive.
Sold defective product for over $100 and would not return or even get store credit back for the items.
Hey Jakob,
I reached out to you via email and understand where you are coming from. I'm hoping we can come to a resolution for you and get this taken care of. Looking forward to hearing from you soon.
Allison
Great to shop at, plus the videos to go with it is awesome.
Nice web site easy to use found what i wanted and ordered it thanks
Shopped with you guys for many years, love the service and never gotten anything damaged or lost. Only thing that bugs me, is when I change the year on my mustang. It keeps switch back even tho I dont have anything saved and constantly changes when I go to a different page,
All the parts I need for my mustang gt they have it here great prices
I was having an issue when trying to checkout online and was able to get help immediately and the issue was resolved and checkout completed before we disconnected. Very happy with the customer service.
Everyone I have worked with has helped. I wanna say a special thanks to Missey and Sam C. For there help.
Everything I've needed for my mustang these folks have had all of it and ship quickly!
It was easy to scroll true the website, easy step to order.
Can wait for the delivery
Recently buying a used challenger, finding all the stuff for diy upgrades to choose from has great
Everything was easy. Well explained and a lot of good information with all the reviews to make an educated descision.
I always go to American Muscle first for any parts I need for my mustang. They have everything you need and at fair prices. Everything always arrives at a fast rate too. Highly recommend and will use again.
Everything comes quickly, loving the site
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jay,
I'm sorry that you received the wrong Rotor and was missing hardware. I completely understand the inconvenience this has caused you. I would be just as frustrated if I were in your position, so I hope you can forgive us and consider us in the future. I have issued you promotional credit due to the inconvenience to use on a future purchase online or over the phone. If you need anything else please feel free to let us know.
Allison