On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I bought here the canister purge valve that it supposed to fit my mustang ecoboost 2017 but at the end of the day it was the wrong part
Your employees treat customers like everyone else should. I'm very impressed. Congratulations on your team!
Fantástico de las pocas veces que e comprado no tengo problema, gracias
I ordered a cat back exhaust for my 2014 Chevy Camaro, and I am so excited to get the installation date! I love how you were able to pay for the installation along side the exhaust purchase!
Arrived on time and quickly at that. Will be buying from them again.
Exhaust pipes had scratches on it, made by the factory bending machine, which may rust.
Ordered my diffuser from AM and honestly was expecting it to be cheap looking but it was actually great quality and love how it looks on my car
As usual a great experience. Always happy with AM.
Wrong item sent. Company required me to send photos and go to the return shipping company at my expense. Emblem on the front of the cover was very cheap looking. They did process my refund in a timely manner.
I am so sorry to hear about your experience with your car cover. I see that our customer service team has you set up with a return and we have covered the return label for you.
Please let me know if you have any questions or if you would like to discuss your experience.
Amy
EXT 1257
Where's my Order Receipt And Tracking Number?
Horrible!
This website Won't even allow me to put 1 Star.
WTF!
This review is a Complete ZERO
Thank you for reaching out with your concerns regarding your order for your exhaust.
I have reviewed your order and I see that this item has been delivered.
Please let me know if you have any questions.
Amy
EXT 1257
Speedy Delivery, Thank you so much for the correct product! Now time to replace my bumper!
I love the way my car model choices load to show perfect examples. My mind was blown away. I will definitely come back for all my Dodge Challenger needs. Very great service and service, fast shipment and delivery!
I appreciated Jaclyn's support helping me build the order and creating a quote. I installed the wheels and tires yesterday and they look great! The only complaint I have so far is the weights placed on the wheels for balancing fell off one of the wheels (I found them after I had installed the wheels). I will have to pay a local shop to rebalance the when I take it in to have the alignment checked.
It was a great purchase hard to get in touch with a person who could provide enough details about the parts though.
It was great to look at all the staggered wheel options available.
Amazing AmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazing
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience with your recent order for the canister purge valve. We understand the frustration of you experienced. We're genuinely sorry for any disappointment this has caused.
Should you wish to delve into this matter more deeply, please feel free to reach out to me directly at EXT 1257.
Amy
EXT 1257