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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,337 reviews

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GB
1 review
0 helpful votes
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Waiting
April 16, 2024

Asking for a review for a part that's not available. You tell me. How would you rate a money transfer that was delayed?

Money is awesome, I look forward to it being in my possession. Come on, now..

Date of experience: April 6, 2024
Support R. AmericanMuscle Rep
over a year old

Thank you for reaching out in regards to your recent order that is currently on back order.
Please feel free to reach out to our customer service team if you would like to see if we have something similar in stock.
I apologize for any frustration this has caused.

Amy
EXT 1257

Florida
1 review
0 helpful votes
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Long time customer
April 6, 2024

Easy as always to shop here. Very happy your site provides the ability to see the product on customer submitted photos before making a decision

Date of experience: April 6, 2024
Texas
1 review
0 helpful votes
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Hinges
April 5, 2024

Got here on time as the site said it would and was wrapped very properly.

Date of experience: April 5, 2024
Canada
1 review
0 helpful votes
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American Muscle Review
April 15, 2024

25% of the stuff you advertise is OUT OF STOCK. My car is a 2023 Dodge Challenger and some of your advertising E-Mails you send me are for Ford Mustang's.

Date of experience: April 5, 2024
Support R. AmericanMuscle Rep
over a year old

Thank you for taking the time to share your feedback with us. I understand it can be frustrating when an item we are looking for is out of stock.
Please let me know if you have any questions or if you would like to discuss your experience.

Amy
EXT 1257

Ohio
1 review
0 helpful votes
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Works great
April 15, 2024

Make sure to update before you install. Other than that it is very self explanatory

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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Part Does Not Fit
April 15, 2024

Ordered a clutch pedal extension for 2024 Mustang GT, which stated it would fit the vehicle. However when trying to install it does not fit. American Muscle is a great place for parts and this is the first time I have ever had any issues.

Date of experience: April 4, 2024
Support R. AmericanMuscle Rep
over a year old

I am so sorry to hear about your experience with your clutch pedal extension.
Please let me know if you have any questions.

Amy
EXT 1257

Illinois
1 review
0 helpful votes
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Great experience every time i shop on American muscle.

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Had a very good experience, got updates on my product during shipping

Date of experience: April 4, 2024
Nevada
1 review
0 helpful votes
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Purchased a $100 giftcard for my son to be sent by email, as he is military, and giftcard order was cancelled with no reason given. Purchased giftcard from another aftermarket Mustang parts supplier with zero issues.

Date of experience: April 4, 2024
Support R. AmericanMuscle Rep
over a year old

I am so sorry to hear about your experience with your gift card purchase.
I see that you have spoken with our customer service team and have been assisted.
Please let me know if you have any questions.

Amy
EXT 1257

New York
1 review
0 helpful votes
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Great Purchase
April 14, 2024

I recently purchased a set of ignition coils online, and I must say, I'm thoroughly impressed with the product I received. These ignition coils have transformed the performance of my vehicle, providing smooth starts and consistent engine performance.

The ordering process was seamless, and the coils arrived promptly, well-packaged to prevent any damage during transit. Installation was a breeze, thanks to clear instructions provided by the seller.

What truly sets these ignition coils apart is their durability and reliability. Even after several months of use, they continue to perform flawlessly, without any signs of wear or degradation. I've experienced no misfires or other issues since installing them, which is a testament to their quality.

Moreover, the price point for these ignition coils was incredibly reasonable, especially considering the performance they deliver. It's rare to find such high-quality automotive parts at such an affordable price, but this purchase exceeded my expectations in every way.

Overall, I highly recommend these ignition coils to anyone in need of reliable performance for their vehicle. Whether you're a seasoned mechanic or a DIY enthusiast, you can't go wrong with this product. Trust me, you'll notice the difference from the moment you start your engine.

Date of experience: April 4, 2024
Mississippi
1 review
0 helpful votes
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N
April 14, 2024

So I have to leave least 50 characters to give a review

Date of experience: April 4, 2024
Massachusetts
1 review
0 helpful votes
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Parts Never come on time
April 14, 2024

Every thing I order never comes when the site says even overnight delivery. I have had orders canceled. I bought a set of wheels they site said they fit paid money to install and balance tires and then didn't fit my car. TPMs sensors had to be cut off wasted lots of money never refunded. Still have the lug nuts they sold me they didn't even fit the wheel. I wasted over 500 and then tried a few more orders still didn't come or wrong parts.

Date of experience: April 4, 2024
Support R. AmericanMuscle Rep
over a year old

We extend our apologies for the less-than-ideal experience with your orders. Your feedback is important to us, and we're genuinely sorry for any inconvenience caused. We understand the frustration you encountered with the issues you have mentioned and the challenges faced because of this. I see that you have spoken with our customer service team.
Your concerns are valid, and we're committed to improving our customer experience. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to contact me at EXT 1257.

Amy

Indiana
1 review
0 helpful votes
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Fast shipping
April 14, 2024

Everything was packed real good and the shipping was real fast 10/10

Date of experience: April 4, 2024
Georgia
1 review
0 helpful votes
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Good response time
April 14, 2024

Love the shipping it didn't take long at all for my part to come

Date of experience: April 4, 2024
Colorado
1 review
0 helpful votes
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Good overall! Just hope to get the right item next time I purchase on the website

Date of experience: April 4, 2024

Great product quality
February 22, 2023
Previous review

Great! I Love Americanmuscle.com they always deliver what they advertise.

Date of experience: February 21, 2023
Ohio
1 review
0 helpful votes
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Got the system for my 2021 T/A scat and man does this exhaust really put it together sounds great not insanely loud but just enough!

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Arrived faster than expected
April 14, 2024

Ordered 2 wheels and to tires, the came mounted and balanced so it was just as simple as removing old and in with the new. Also it arrived 2 days early so that's a big win.

Date of experience: April 3, 2024
Illinois
1 review
0 helpful votes
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Good quick and easy shipment
April 14, 2024

Love the experience from american muscle, i always have no issues ordering anything

Date of experience: April 3, 2024
North Carolina
1 review
0 helpful votes
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Hellcat Replica are GREAT!
April 14, 2024

Upon ordering my wheels on this website I had uncertainty. Going through the site to view others builds gave me security I knowing I ordered the correct fitment based upon what I was looking for in style. Also my package came within the due date. Overall great service.

Date of experience: April 3, 2024
California
1 review
0 helpful votes
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Customer service was poor.
April 14, 2024

I recently called customer service do to a part I purchased last year was found damaged when I unpacked it. My fault for not looking at everything thoroughly when I received it. When I called explained my issue, I then got put on hold for nearly an hour before the phone hung up. I di notice later I had a email with a $10 credit. It would have been nice for someone to pick the phone back up and tell me. Maybe help reorder the part expedite shipping or something but no they just hung up on me.
I reordered my part online and had no issues with that.

Date of experience: April 3, 2024
Support R. AmericanMuscle Rep
over a year old

I am very sorry to hear about your experience.
Please let me know if you would like to discuss your feedback or if you have any questions.
Your feedback is important to us.

Amy
EXT 1257