On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My brother loved it! Thanks so much, hems going to stick it on the back of his
Like having extended warranty option. Gives you a little peace of mind if something happens.
I ordered Power Stop Z26 brake rotors and pads. Quick delivery for no extra charge. I got exactly what I ordered and knew when it would arrive.
I put them on and they look ok, and they feel okay right now but man the box was destroyed, both of them.
My shopping experience here is always the best. When I have questions of anything these guys are quick to help, especially Josh P. This guy goes beyond I feel of what he should be doing, and he does that to ensure that the best and proper item gets selected the 1st time! And as a consumer/customer I just really appreciate that! This company is top notch
Fast shipping and good quality great service when you talk to them
Very fast good information good stuff very good experience!
Good experience. Received item as described sooner then expected
Great place for performance cars with competitive prices from low to high end parts and everything in-between.
Ordered three pieces for my '99 Mustang and they haven't shown up after a week.Tracking indicated they were never picked up by UPS even though a delivery date did show up on a later search. It obviously wasn't delivered. A 'lost' replacement order was to be issued last week to be sent immediately. As of now haven't seen it either. Going on three weeks. I can't track the replacement order as no tracking info was provided or sent. I've never experienced this before on any previous orders.
Thank you so much for reaching out. I apologize for your experience, I see that you had some lost items. I called and left you a voicemail letting you know that we have sent out the replacement items for you
And they are currently in transit. Please let me know if you have any questions.
Amy
EXT 1257
Ordered three pieces for my Mustang of April 6th/24. Expecting them in 5-6 days however tracking info indicated they weren't picked up by UPS. Also tracking then indicated they would be delivered on Tue, Apr.16 but they didn't show. Called customer line and nice lady agreed something was wrong and she would arrange reshipping of the order. Haven't heard anything yet and have no way of checking status as no update info was supplied. I'm getting frustrated as we are going into the third week and I don't know when the items will arrive.
Items delivered fast and were correct. Love american muscle.
Purchased a clutch kit for a Ford Mustang, what arrived was previously returned items, nothing for my car, just the cardboard box was correct. Also a flywheel for a Nissan 350Z, problem was I live in Australia due to additional flywheel cost of freight nearly doubled.
Manager never return my calls, they want broken items returned for refund, problem is freight $450 USD as much as the item so no come back. Absolute disgrace, there mistake by some stupid packer has cost me $450 USD for garbage parts and $450 freight, will never buy from this company again. CJPony one of a few who will get my custom..
I am very sorry to hear about your experience. I apologize we are unable to call you as your phone number on the order is an international phone number. A supervisor has emailed you.
As you are aware, we do not ship outside of the continental United States. We apologize but we do not have shipping options to retrieve a package that is outside of the continental United States, also we would not be able to ship a replacement outside of the United States. Please see the email that has been sent to you and reply if you have any questions.
Thank you!
Amy
EXT 1257
Very easy to use web site. Shipping was fast. Parts look good and clean
This was my first time ordering from AmericanMuscle and everything was right and arrived on a timely matter. I put my new muffler deletes on today and oooo they sound awesome
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback in regard to your shocks. I am so sorry to hear that the box was damaged in shipping. Please
Let our team know if you have any questions or if you need assistance.
Amy
EXT 1257