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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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I have ordered several parts from AM now for my 2021 challenger Scat Pack, all arrived in great condition and very quickly. Only once did I place an order for a back ordered part, and the communication until it arrived was top notch. Highly recommended.
Always have quality parts but the customer service is outstanding especially Crystal she went above and beyond to find out what I needed. Highly recommended
Ordered a oil separator for my car, great item J&L product which is highly rated, received it within 3 days, they even supplied a video on how to do it, excellent,, second time I ordered parts from them, absolutely no complaints and good prices highly recommend them
The website is easy to navigate. There is a ton of selection and the prices are fantastic. Everything had gone really smooth with my order.
Any time I have to order parts, it's always a successful interaction. If I have any questions concerning anything, customer service is there for me ASAP and they are very helpful and polite.
Order was placed, funds approved and still for some reason in their system my order was cancelled. Customer service said my bank refused to pay funds and they never received them, my bank said they did and couldn't and wouldn't see the funds back in my account until American Muscle returned them. But we can help you reorder your purchases? Yea when you give me back my money.
I do not see how the online assistant needs to verify everything in my account as I am a customer here with an account and have multiple purchases with this company
Excellent Only wish discount for veterans was for Canada as well
We serve together as one
Rear upper control arm shipped and received, but the poly bushing purchased at the same time has only had the label created. IMO they should've both been shipped at the same time. Time is of the essence for this repair, now I'm without the car for probably at least another week.
Hello Mark,
I apologize that the BMR Differential Bushing Kit arrived later than the C&L Non-Adjustable Rear Upper Control Arms. I see that both of these items shipped directly from the same warehouse, but it looks like we had to switch the Bushings to the warehouse they came from due to an inventory issue, which is part of why it didn't ship at the same time. I apologize for the inconvenience this has caused you and the delay with installation. I have issued you promotional credit to use on a future purchase due to this inconvenience. In the meantime if there is anything else we can assist you with please let us know.
Thank you,
Allison
Just ordered a set of SR PERFORMANCE V2 Coilovers for my Mustang. Website was easy to navigate and purchase. Only thing I'd add is the ability to choose spring weight but that's not necessarily a AM ordeal, more so something SR Performance should offer.
1 to 5 and 5 being the best. My experience with American Muscle has been a 10. I've bought a lot of parts for my Mustang over the last few years and the knowledge the customer service people have is a plus. I find my part order it and I get it on time. Nothing more easier than that. Thanks American Muscle. Customer for life.
Been using American Muscle since I have had my Mustang and I have never had any fitment issues with oarts or even a single defect. Customer service is super knowledgeable and helpful. Always happy with this site and will continue to buy my parts and upgrades through American Muscle!
The customer service is great, but I was disappointed with the Fed Ex delivery and then when we opened the boxes the wheels were not the style I ordered, and the size was wrong and wouldn't fit on my car. We had to go through the return process which takes a bit, having to take photos of everything from the boxes, labels and tires/wheels. They were nice enough to set up a pickup, so we didn't have to lug them back to Fed. Ex.
Hey Shari,
I apologize that you received the correct tires, but they were mounted and balanced on the wrong wheels. I can assure you this is not something that normally happens, and we take full responsibility for this error. I want to reassure you that we take this feedback very seriously, and I will be passing it along to the team to prevent this from happening again in the future. I am, however, very pleased to hear that customer service was such a great help and provided a positive experience. We truly appreciate your kind words. In the meantime, if there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
I ordered a tuner got it and then couldn't get a tune for my car. After about of month going back and forth, I returned and got my refund. But my project just set there waiting.
Hey Bruce,
I apologize that the tuners did not work out for your vehicle. I see that you worked with our tuning department, and we collaborated with the supplier directly but were unable to provide you with the necessary tunes. I apologize for any inconvenience this has caused you. If you need anything else or further assistance, please make sure to reach out.
Thank you,
Allison
Everything I have ordered here has always come well packaged and received in perfect shape, if there is ever a question by me about a part, there's always someone there to answer me, I'm very pleased with all my dealings with A.M.
Shopping is good, shipping is way slower than it should be, I think.
Jim
Not sure why this catalytic converter can't have the same exclusion that EVERY other description has across the web. It makes no reference to CARB compliance and even gives a shipping time.
Hello Shane,
I apologize if you missed the description where it lists the CARB restrictions for California customers. We are continually working on improving blockers on the website based on your address for these restrictions, so it is made clear to our consumers if this item is restricted in their state. I apologize for any inconvenience this has caused you, and if there is anything else we can assist you with, please feel free to reach out to us.
Thank you,
Allison
Every time I shop on American Muscle it is easy to navigate the website, Always have high quality products at a fair and reasonable price. I will continue to make my purchases here for my car and truck needs.
Locating the items I needed was easy, the descriptions gave me confidence in what I was ordering. Checkout was a breeze. And shipping times seem reasonable.
Great customer service and super fast. I received an extra order that I don't remember purchasing. Customer service took care of everything and all I had to do was repackage and drop off at FedEx. Super easy and painless. I will recommend American Muscle to everyone. Thank you for the awesome customer service.
I haven't purchased a lot from AM, but for the times I have ordered, my questions have been answered promptly, fully, and honestly.
Ordered Wednesday, paid in full, call Friday, they had an "error" with my card… didn't have any error taking my $300+ when I ordered. Needless to say I will not be buying anything from American muscle in the future.
Hello Logan,
I apologize if you had trouble after placing your order. Unfortunately, I did not find a recent order for you in our system, so I cannot provide further details regarding what happened. I sincerely apologize for any issues you experienced, and if you feel this was in error, please reach out to us.
Thank you,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lennie,
I apologize that your order was canceled and that you had to wait for the payment to be reversed. It looks like our security system flagged your order and canceled it. Unfortunately, we don't always know the reason for cancellations like this, but we do apologize for the inconvenience. Your transaction was reversed on 10/29 and sent back to PayPal. We apologize again, and if there is anything else we can assist you with, please let us know.
Thank you,
Allison