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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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I paid for 16 spark plugs to be shipped the next day. They only sent 4 now I have to wait 5 days for them to do a review and send out the other 12 spark plugs. I will not be shopping with this company ever again.
Always a great selection of parts available. And almost always at the best price! Super fast shipping. Always my favorite 1st go to website when shopping for parts.
Easy to navigate website. All you got to do is enter year make model and brings up everything you need without the hassle of checking if it fits your vehicle or not.
Made a purchase through website. My total was a certain amount. Days later I get a text to call to complete purchase. Now my total is different. Provided screenshot of my total. I know there's a way that americanmuscle keeps track of orders and if the made a correction there has to be a way they know they changed the total or the system made a correction. Didn't belive me even after I provided screen shots. Customer representative on the phone was rude. Chat people didn't provide a resolution. I will never purchase from here again.
Hello Moises,
I apologize for the price change after you placed your order. It seems the coupon you applied to your products was actually not valid, and when the order came through, we were unable to honor it due to the cost and products you purchased. I understand this is inconvenient and frustrating. We are able to accommodate and provide alternative options sometimes, and if you feel the customer service agent is not helpful, do not hesitate to ask for a supervisor. We value your business and would hate to lose a customer over a coupon code not applying. I have reached out to you via email regarding this matter and hope you will reconsider and continue your business with us. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
I just received my ford hot rod race cam today, it was a pleasure Talking to the American Muscle parts department. No problems smooth transaction AAAAA+++++++ Can't wait to install it.
Customer representatives are amazing and so helpful every time. Im 100% grateful. I love ordering parts from you when I can. Always come in secured boxes and well protected. I have a project car and next year it is coming closer to reality after winter to work on. Thank you
Whatever it is I'm buying, I know it will be good quality and a majority of the time there are reviews and a video tutorial to get an idea of specifically what you're looking for. Also just about anything you could think to modify on your car there are options.
The only bad thing I ordered from here was 02 sensors yall have the wrong ones for 13 and 14 gts bc they come with widebands but yall sent me a narrow band
I have ordered many parts throughout this website led side markers, 5th gen to 6th gen bumper conversion, cat back exhaust, cold air intake, catalytic converters, accessories
Awesome parts at an awesome price... parts are as described. The only reason for a 4-star was there was a mix-up on some of my parts. But their customer service is top-notch, and they fixed the situation right away. Thank you, American Muscle.
I looked into your email and seen the shorter Antenna for my Mustang. What sold me was the photos of cars with in on the car. Great Idea!
Bought the items and they all were to be delivered inside of a week. Now I find out one of the items, the one I needed most is delayed a month. Frustrating
Hello Scott,
I apologize for the delay regarding the Automatic Transmission Gear Shift Lever. I understand your frustration. This item was scheduled to come directly from the supplier to you, but it seems that it is currently out of stock with them. I completely understand if you need to cancel due to the wait or if you are in a time crunch. We sincerely do not mean to cause you any inconvenience. I have issued you some promotional credit to use on a future purchase, either online or over the phone. If you need anything else, please feel free to let us know.
Thank you,
Allison
Very good first time experience purchasing from this company shipping is fast and easy. We will purchase again soon and recommend friends.
The ford performance drive shaft was delivered with less care than I would like. Thankfully it was undamaged. Not directly A.M. fault.
I purchased the GT Spoiler to replace the rear deck lip that came with the car. It had a great price point, which made me wonder about the quality. Shipping was quick and the spoiler was a beautiful high gloss black that looked perfect! It took a couple of days to get it installed with all the interruptions. I can't be more pleased!
This is my favorite company to work with great customer service
I really want to be sponsor by them one day just want to promote
Excellent customer service from Gregory C. Was very patient as I asked about some decals I wanted to apply to my cooler I carry to cruise-ins. Wanted an American Muscle decal that was less than 10". None available be he searched inventory to try and help. Thanks Gregory
American muscle was super easy I did an online chat and Bam my part was right. It if perfectly. BBK catalytic converters matched perfectly with my BBK longtime headers
Awesome customer service from Miguel and Sam who helped me today. Miguel helped me out with the questions I asked and was very helpful.
It would have been nice to use th open15 coupon. But it didn't allow.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steve,
I apologize that you received 4 spark plugs instead of the 16 that you purchased. I completely understand the inconvenience and your frustration, especially since this has happened more than once. The replacement is shipping directly from the supplier this time, rather than coming from us, and they have it listed as a set of 16 on their website, so the saying 'third time's a charm' should apply here. I have also issued you promotional credit due to the inconvenience, which you can use for a future purchase online or over the phone. If you need anything else, please feel free to let us know.
Thank you,
Allison