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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Easy to navigate and easy to find your parts and verify correct fitment. I have ordered 2 different times totaling 3 items.
1st order- Barton twin post shifter bracket, was as described and arrived within the given time frame. 👍
2nd order- yellow fog light precut tint and clutch pedal extender ( 5'8...) Supposed to arrive tue/wed. So far has been overall a good and worry free experience. 😎
They'd rather you order piece by piece, rather than helping you find what you need, I ordered the other things that American muscle said were not compatible, mind you they are, LMR was way more helpful and I found what I needed at a less cost to myself. Disappointed!
Only ever had one issue with AM and it was with clutch kit that didn't fit the way it said it did. (Made for an 8-bolt crank, mine is a 6-bolt. It says it in the title/description that it fits my car AND that it's an 8-bolt. I am/was still learning so I didn't know how many bolts were on my crankshaft. To me that's not all the way their fault i should have done more research.) But they took my return and gave me a full refund with absolutely no hassle whatsoever. I've shopped here 10s of time and this is where i get the majority of my parts from. They always come in 2 days and never have been lost or in bad condition. Some things have install videos that is really helpful. Great place for beginner car people with Mustangs. Just make sure you read the full title and description for your parts and if you're unsure you can chat and call and they'll help you out. Very satisfied and will continue to shop here until my build is done! (Date on the experience is wrong i don't remember the exact date I just know that it was around December 2023
I called with an unusual request and the rep went to work and got all the answers to my questions so I was able to place an order.
I had a question about a product and I spoke to Crystal A. And she answered my question in just a few seconds. I placed my order with confidence. Thanks Crystal
I recently installed the Roush Extreme Axle Back on my 2010 GT500 and I couldn't be more thrilled! The exhaust sounds absolutely amazing and gives a great throaty Muscle Car tone. It can be pretty loud at higher RPMs and it does drone a little bit but surprisingly it's a manageable amount of noise. I love the sound and the neighbors said it's not overly obnoxious. I'll take it! By the way if you decide you want it louder after installing this system, pairing it with an O/R X-pipe or H-pipe will do it. Thanks American Muscle team!
Please ship products that need to be shipped in boxes that need to be shipped in so we don't have the problems that I have to pay for shipping like I did last time thank you bad experience
Hello John,
I apologize for the condition of the Decklid when you received it. I understand your concern regarding your next purchase and ensuring it does not arrive damaged and in the correct packaging. I have passed this along to my fulfillment team for review to ensure that this does not happen again. If you need anything else, please do not hesitate to reach out to us.
Thank you,
Allison
You keep sending me crap about photos and Nobel scene so I did.
I haven't got anything but emails.
I have ordered about 7 grand worth of parts in the last 2 months
Will you buy one product from these guys and your emailbox literally gets flooded with emails, but you think I can find any tracking information in there anywhere. Absolutely not.
Hello,
I apologize for the marketing emails; I understand how they can become overwhelming. You can unsubscribe from them at any time using the link at the bottom of any one of those emails. We have a customer portal you can use to locate tracking information, estimated ship dates, and much more. That portal is orders.americanmuscle.com. I hope this helps, and I see your order was delivered on the 17th. If you need anything else, please feel free to let us know.
Thank you,
Allison
Todd is very informative and professional. When answering the phone, he helped me with all my needs and was willing to listen when interrupted... Interrupted... This is professionalism at its finest.!
I called to speak to an actual person about a part that had been shown for many months as "out of stock." On the phone, I was surprised to be told by the rep that it was, indeed, available and all I needed to do was place my order and it would be on its way. I did. A day or so later I got an email saying the part was "delayed" and I would be informed when it was available. Not what I was expecting after being told it was OK to order and pay for it.
Hello Brad,
I apologize that the Decklid was out of stock and for any misinformation you were provided. I would be just as frustrated as you in this position. I'm glad you reached out to us for additional confirmation, and we were able to get this canceled for you. In the meantime, if you need anything else, please do not hesitate to reach out to us.
Thank you,
Allison
The website was initially being glitchy, so I called in to customer service to inquire about some things I wanted to buy. Randall went above and beyond to make sure I was taken care of and was even able to price match a part I found cheaper from a different company. On top of that, my part got delivered the next day, when originally delivery was estimated 4 days.
I've been buying parts from American muscle for a little while now, And I could not be more amazed of the work they do. Every purchase I made each item shipped right to my door fast an hassle free. The quality of the parts are excellent. I have not yet had any issues with the parts I've bought.
I bought over $200 in order to receive a $60 credit for my next purchase. I was transferred a total of 3 times. Then I got an email with a $10 coupon. I feel scammed.
Hello,
I apologize for any confusion regarding the promotional code that you applied to your recent purchase. Your order did qualify for the $60 coupon, but it is a coupon to be applied to a future purchase at a later date. The redemption period is from 11/23 to 12/23. The coupon with the $60 off will be emailed at that time as well. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
Restoring my 2000 Corvette. American Muscle has many of the parts required and they are of great quality. I have ordered gauges, interior, exterior, lighting, injectors and many other parts. Fit and finish is top quality. Shipping is fast and well packed. Did I mention the great prices. AM is my first go to site when looking for parts.
The process of finding the part that I was looking for the looking for was simple and quick. The process of ordering the part was very easy. Was given a delivery date that was well within a good time frame.
Great service and quick shipping / ordered bmr rear lower control arm bearings and they were seized contacted bmr and they wouldn't offer any kind of help given the price of these i was very disappointed
Trying to check out was a nightmare, your system kept stalling it took me over an hour and 3 or 4 attempts to finally get checked out. Checking out with Affirm was also very difficult. If it wasn't for the patience and assistance from Gareth Gill it wouldn't have happened! I would have had to go to Steeda or CJ's to get my parts. Now you are telling me the wheels I purchased are delayed out of stock until Jan 2026. Why was I not told this before checking out. A 2 month delay is ridiculous! I will have to look elsewhere
Month delay
Hello Jason,
I apologize that these wheels are out of stock and that you were not informed at the time of purchase. I also apologize for the inconvenience you experienced during the online checkout. I have reached out to you via email to gather some additional information and to extend my sincere apologies. We value your business and sincerely apologize for this situation. I look forward to hearing from you soon.
Allison
I've ordered for you guys two or three other times and I'd say it was very good my orders came well packed/ protected and the instructions to install those products were very easy and worked as intended.
Everything's always been quick & easy with no hassles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joanne,
I apologize if you did not find our chatbot helpful when you were inquiring about the products you wanted to purchase. In the future, please chat with a live chat agent or consider calling Sales Techs for additional assistance, as they are the true experts. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison