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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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I was wanting to return because I longer needed them. Can return with a fee and only in store credit.
About a 2 minute install, locate the big bright yellow stock relay pull it off the clip it's being held by, pull out the relay and put the new one in. Only goes in one way so it's pretty hard to screw up. Use double sided tape or Velcro strips to hold the new relay in place because the new relay won't clip into the stock location like the oem one.
The delivery was prompt and installation was straight forward. I did run into an issue with one of the struts that would not decompress. I tried everything and ended up bending one strut.
Can you please send me a replacement strut?
My experience with American Muscle was excellent. I ordered the Powerstop Front brake kit on Friday and received it on Saturday. I am extremely happy with the kit and everything was well packaged. The kit is definitely an upgrade to the car I couldn't believe the difference in stopping power.
I had to return a product that was defective. They asked for pictures, and after I sent them they sent me a return shipping label almost immediately. They paid for the shopping and as soon as they got confirmation it was shipped, my new part was on the way. Excellent service.
Easy web site to use with good shipping alternatives.
They are very patient and go the extra mile to make sure get exactly what you want and need. No hassle on a return. Good service
Mike was the rep that I talked to He was very nice and intentive He listened to what I was looking forand was very helpful. Purchased a upper grill and 2 key fobs. Now I just got a text today saying you found so grills for my car I thought that i had already bought an upper grill so I am confused. Iplan on buying more pieces for my car so I hope this thing with the grill is an oversight
Bri
Helped me out with a previous order i had started with another salesperson who had move on to a different department
I ordered a front turn signal socket for my C5. I paid for 2 day shipping and it arrived in 2 days as promised. The only problem is the rubber gasket on the new socket was about 3 times thicker than the one on the original socket and I couldn't make it work. Had to switch with the original gasket. Otherwise, everything works and I'm happy.
Never had a problem with them over the last decade or more buying parts, along with fast shipping
It wouldn't go on far enough to put a shifter know on. Total waste of money
I ordered the corsa intake and the shipping method was 1 day, it's the two day and still haven't gotten my package
It was very quick and easy to deliver an e-gift card to my husband for his birthday.
I was waiting for my order, when I called and was told that it had not shipped yet from the manufacturer and that it might be back ordered. I was advised to cancel and reorder a similar product, which I did. A few days later both items arrived. I called and explained my situation. I was told to return the second item. I was told I would receive an email that would give me instructions for the return. After not receiving any email for 6-hours I called again and went through the same exercise and was again told I would receive an email within 5-10 minutes with instructions for the return. Now four hours later I still have not received an email. I have spent well over $10,000 with American Muscle over the years and I am not happy.
Ordered quite a few times now. I love the constant sales. Shipping is super prompt, and I normally get everything within 2 days.
Every time I call everyone is a delight to talk to! Very knowledgeable and fast shipping! Shout out to Brandon for help!
I ordered exterior door handle kit. All I received was 2 door handles and 1 set of rivets.
I have ordered many times from American Muscle and this is the first time my order was wrong
Fast delivery coming from the US to Canada. I'm still waiting for my other orders hopefully next week
I've never had an issue before with purchasing items from this website. Later on some sort of event happened and the banned my account and I contacted customer service and they basically told me there's nothing they can do along with not disclosing what exactly happened with my account... but they sure did take my money on "hold" for an account that's supposedly "permently banned". None of my questions were answered and nothing was resolved and so I took my talents to CJ pony parts and I got exactly what I ordered. I've been dealing with PBH, Lethal Performance, Summit racing, beefcakeracing, Lund tuning and never had an issue... and I'm talking about years worth of flawless business. All I wanted was an answer to my question
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members