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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,333 reviews

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Texas
2 reviews
0 helpful votes
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Brake Rotors
August 28, 2024

Ordered ebc black Rotors received gray primer coated sent them back and ordered another color set of black coated rotors from another brand and paid more for second set because I needed the rear ones asap and they were the wrong ones with clear zinc coating again not what was described on web site so I'm stuck plus having to wait 2 weeks before receiving second set

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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It gives me confidence that I will be able to keep my 2000 Ford Mustang on the road after 25 years and 382,000 original miles knowing that I can find the parts at American Muscle that I need that are now obsolete at Ford / Motorcraft.

Even the parts counter guys at my local Ford Dealer tell me to check availability at American Muscle!

Date of experience: August 17, 2024
North Carolina
1 review
0 helpful votes
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Poor Customer Service
August 28, 2024

I had vouchers from my previous order but was no longer on my page when i tried to place my last order. I chatted with agents about the situation but they side steps my complaint. Secondly, the app said my order would arrive on Thursday 08/15/2024 and again I got a message that someone must be home in order to receive my order, I had to call out at my job (loosing my pay for that day) to stay at home because the app did not allow me to redirect delivery or leave an instruction yet, my order did not arrive even up till the end of this day 08/17/2024.

Date of experience: August 17, 2024
Florida
1 review
0 helpful votes
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Corsa performance exhaust
August 28, 2024

Corsa performance exhaust for the scat pack is 🔥🔥 definitely happy and pleased

Date of experience: August 17, 2024
California
1 review
0 helpful votes
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Cool
August 28, 2024

I like the shift knob it was simply but changed the whole look

Date of experience: August 17, 2024
Pennsylvania
1 review
0 helpful votes
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Awesome
August 28, 2024

My experience was great I'm trying to keep my charger looking nice

Date of experience: August 17, 2024
Pennsylvania
1 review
0 helpful votes
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Fraud
August 27, 2024

Your "engineers" said the pipe would fit a standard 2016 Ford Mustang exhaust and it doesn't. The exit is 3 inches on your crap product while the mustang standard is 2 inches. When I tried to set up a return, I was sent the email to begin the process only for your company to call and change their minds 10 minutes later. I'm out about $140 and have a useless steel exhaust piece.
Your company was founded by thieves and scammers, your employees have no knowledge of cars, and your engineers are frauds.

Date of experience: August 17, 2024
Minnesota
1 review
0 helpful votes
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Mustang Antenna
August 27, 2024

Great website for ordering stuff for my 2007 Ford Mustang car

Date of experience: August 17, 2024
New Jersey
1 review
0 helpful votes
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Great prices! Fast shipping!
August 27, 2024

I love this place! If I order it I get it in 2 or 3 days! Great products, and staff to assist with your order. Thank you

Date of experience: August 17, 2024
Puerto Rico
1 review
0 helpful votes
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Great service!
August 27, 2024

Communication was always present in relation to shipping. Excellent customer service.

Date of experience: August 17, 2024
California
1 review
0 helpful votes
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Wrong order
August 27, 2024

I order wrong parts for my mustang Gt I put in a request to send it back just waiting for the return request

Date of experience: August 17, 2024
Florida
1 review
0 helpful votes
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Looks great!
August 27, 2024
Updated review

I havent installed yet but from my initial inspection, everything looks good and operational. No dents, although i didnt give it a full check up. Should be installing this weekend, hoping it looks as sick as i imagined it. I wish these parts were a little cheaper but i understand they are quality. Will upload pictures when installed, and then later on when painted

Date of experience: August 17, 2024

Great customer support
May 1, 2022
Previous review

Great customer support

Date of experience: May 1, 2022
Wisconsin
1 review
0 helpful votes
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Quick and easy to verify vehicle and parts. Lots of choices and reviews to help make an informed purchase.

Date of experience: August 17, 2024
Oklahoma
1 review
0 helpful votes
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Tail light cover (tinted)
August 27, 2024

Put it on went for a 3 hour drive the next day and the middle and right pieces fell off.

Date of experience: August 17, 2024
Texas
1 review
0 helpful votes
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Great everything was right!
August 27, 2024

I'd say it took more than the two days but besides that's everything was good.

Date of experience: August 16, 2024
Florida
1 review
0 helpful votes
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Genial
August 27, 2024

Espectacular la mejor de todas lo recomiendo 100% una experiencia excepcional

Date of experience: August 16, 2024
Texas
1 review
0 helpful votes
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Good quality, good fit
August 27, 2024

Great as always. Right part right price and as always, quick delivery

Date of experience: August 16, 2024
Ohio
1 review
0 helpful votes
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Blah
August 27, 2024

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Date of experience: August 16, 2024
Iowa
1 review
0 helpful votes
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Great product as advertised
August 27, 2024

Excellent experience! Will always use them as my go to for parts!

Date of experience: August 16, 2024
Texas
1 review
0 helpful votes
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Tires
August 26, 2024

Tires got here 2 days later than the arrival date I was given. But other than that I have no complaints, if it wasn't for the late date it would be 5 stars

Date of experience: August 16, 2024