Ambient DirectReviews 120

Same story for my order. Goods which were meant to be in stock turned out Not to be. Lack of information which is then followed by a lack of response. After I did send three emails trying to cancel the order because delivery would have taken several months I finally did get an email asking what I wanted to do. I told them again and have not heard from them since then (of course did not get the money back either...). Avoid this company!

The worst about the web is here!

My articles were promised available but they were not. 3 months later I'm still waiting and of course they took my money when I made the order.

Now that I'm asking to cancel the order and to get my money back they answer that it's not possible. Unless I'd like tu buy something else with the same amount!

And if I want to call them, it's impossible. And by mail I have to wait at least one week for a poor answer.

Stay away from Ambiente Direct, the worst on the Web!

What should we do with AmbienteDirect.com?

It's probably my destiny I ordered something by this crooks-company. More interesting is that also Trusted Shops GmbH, whose quaility certificate those people have, doesn't make anything if you write them about unserious negotiations this company. The ultimate journey is refer to European Commission, European consumer center and ask them for the legal assistance. It's for free. I'm preparing the small claims procedure, applicable to all EU member states. Could you join me?:-)

Ware am 5.5. Bestellt (natürlich "am Lager") bis heute nichts erhalten. Keinerlei Antwort auf Nachfragen via email - bis ich dann via Facebook mal ein bischen gepostet habe... und siehe da, nach nur 5 Minuten kommt eine email, die mir erklärt, die Ware sei leider nicht am Lager! Ich habe dann sofort meine Bestellung storniert und denen 10 Arbeitstage Zeit gegeben, mir die geleistete Zahlung zu erstatten. Mal sehen, ob das auch passiert.! Setzt diese Bude unter Druck und postet auf deren Facebook-Seite und allen Bewertungsportalen!

DON'T EVEN THINK ABOUT IT!

Order from anywhere but this site.
Don't get fooled by their great site.
I made an order, which would't have gone through without
Entering my credit card No.
They said they couldn't charge my card, called me up and
Wanted to double check my cred card No.
HELLO?!
I'm not dumb!
They want to charge you whether they have ur items in stock
Or not. Or selling cred card numbers?!
If they don't stop they'll prob end up in jail.
They don't need ur cred card No since u pay via another
Cred card security company.

Lying about not sent emails, not answering questions in emails, sent me a payment form to get hold of my cred card No, said they tried to charge me 7 times (although my account was filled with money).

Don't, don't, don't buy, even though their site looks good.

Bought an expensive Artemide lamp here 6 months ago, which was delivered in damaged condition because of insufficient use of packaging materials + because the base of the lamp (heavy) was left lose inside the package.
In any case customer service (or the lack of it) has been a disaster and now 6 months later I still do not have a nice looking and fully functioning lamp...
This company simply lacks the basics of doing business online.

Be very wary of this online designer lighting and furniture supplier. They will send you the expensive goods, which in our case was badly packaged and damaged... They will then tell you to send it back to them in the cheapest way for exchange. They will leave you to deal with the packing, postage and handling of the damaged goods, which can be VERY expensive getting these large damaged goods back to Germany. Then when it comes to compensation for the cost of sending the damaged goods back, they will offer you a ridiculous FRACTION of the price, leaving you with a HUGE shortfall, and subsequently an astronomically priced replacement light / piece of furniture. The returns policy is VERY poor! Be careful. We now own an AJ light that is worth AU$2,300.00 when it should have cost AU$1,700.00. Makes you angry and disappointed every time you look at it!