Ambient DirectReviews 120

Embarrassed to tell my story of fraud but, people need to know DO NOT use this company!
Unfortunately, by the time you are reading this, you are probably in the same boat.
I ordered some "in stock" rugs (order #*******) on Jun 17. The charge hit my credit card one day later but, I have not received any status communication. I've attempted to call, (twice) and have been on hold over 15 minutes before hanging up. I've sent 3 emails with no responses. Time to take it to the FBI and FTC.
So disappointing

I ordered products from Ambiente direct on the 29.01.2015 and paid over 1680€ in advance to get the 3% discount. They happily took my order and the order number was ******* and after I paid the number seem to have changed to AB*******.
They told me delivery time was going to be 2-3 weeks. I tried to contact Ambiente direct thru countless e-mails and phonecalls but never got any respons.
14.05.2015 they finally responded saying that one product is not available anymore and the wondered how to proceed. I sent an e-mail saying that I want to cancel my whole order and I want my money back. The next day Mai Nguyen from ambiente direct responded saying that they have cancelled my order and I will get a full refund within 14 days. Still no money!
I wrote a review to site jabber about the company and in the beginning of july 2015 Christine D responded to me to this site on site jabber saying that her colleague Mai Nguyen is taking care of my refund and I will get my money back asap.
It's now 03.08.2015 and I still haven't recieved my refund.
I want to warn other people to never order anything from this site. They never return your e-mails or phone calls and they don't send your products to you and if you are stupid enough to pay them in advance like I did, they will never give you a refund. Only empty promises. Plese warn your friends about this site too.
Worst company ever!

These people are thieves, and no one should buy anything from them.
We tried to buy and Evita lamp 110V for our home in the US. After
Months they took our money, we did not see anything. They tried to
Cheat us by giving us a fake UPS number, and then replied our numerous
Enquiries after months, saying they would investigate (and of course did
Nothing). Then they said they would send a new lamp, which of course
Never materialized, although this time they did not even bother trying to
Cheat us with another fake UPS number.
Stay away from these crooks, they make a living by cheating online.

I have the same problem as everyone else. NO ANSWER to phone and emails. NO LIGHTS! What is happening?! I payed for 3 Glo ball lights on 19th March, showing as in stock still waiting. Tried to cancel order and request refund. No refund, and no way of contact. I have no choice but to go through credit card company and leave reviews wherever I can. This much be the most frustrating experience daily calls - your phone lines place on hold for 6 minutes 38 seconds then cut off. Order number *******. Then you try to suggest my order was 'business' order to get out of giving a refund.

As the 42 other 1 star reviews state, this company will take your money and not ship your products. They have deleted there Twitter account due to the massive volume of complaints.

After 5 months our order has not been delivered and the only means of getting a response was by working through the manufacturer to find a contact within AmbienteDirect. Even after making contact, we were given false assurances that our product was delivered.

Find what you are looking elsewhere, this company is a scam.

Never give your credit card details to Ambiente Direct. They take your money for nothing: they don't have stock on items they claim to have on hand, charge full amount straight away and have no customer care. Well, same here: they claim to have one but never answer emails, no one picks up phone and subscribed letters get refufed. Think the comp got busted but they try to collect as much money as they can before disappearing. Called my lawyer and hope to ever see my money back.

They take your money, ignore all forms of contact. Do not deliver your goods, do not refund your money. This is theft. They delete your comments from facebook if a little too true. The twitter account has been removed by them as there were hundreds of angry customers tweeting. I wish I'd checked them out before handing my money over to these fraudsters. The site looked so legitimate! I have reported to UK fraud police (and encourage others to do so too), I have unsuccessfully searched on how to report them in Germany - struggling with languages as I don't speak German. My bank (Santander) refuse to help as I paid via direct transfer (lured in by an offer of 3% discount to pay direct this way and aware that this is quite common in Germany) - so Santander say I am not protected and wash their hands of the situation. I am now working directly with the two manufacturers of the goods I ordered to see if they can help as stockists to Ambiente Direct - both are being as helpful as they can, but still no goods or refund. It feels like a full time job trying to take these criminals on! An awful experience.