Ambient DirectReviews 120

I was very excited when I decided to order a Tom Dixon copper shade pendant light online from ambientedirect.com, I placed an order on the 16.09.2015.
On the company website, ambientedirect.com, they clearly state that the delivery time of this product is one week.
After one week of waiting and never receiving any email or tracking information I decided to contact ambientedirect.com and ask them if my order had been shipped.
Then I was told that according to information they had from the manufacturer the product I ordered would be delivered to them mid of october and that I should rest assured that they would do their outmost to send the product to me as soon as it arrived.
Now in the end of october I have not gotten any information about my order.
I have tried sending a couple of emails and never gotten any response!
Worst costumer service ever!

I think is the worst customer service I had in any online company. The people answering emails and calls. Specifically * are a disaster.
They did not let me cancel the order, they hung up the phone after waiting for minutes in long distance calls and they do not give me the papers I need to return the item. I will never, ever purchase from them again and will give them bad reviews whenever I can.
*personal info redacted by admin

I placed an order for two FLUO light bulbs - order No: AB******* from 07-18-2015. The order has been the greatest saga of my online shopping experience with any company. It took over FOUR weeks for the items to arrive by DHL shipping. When they finally arrived the two bulbs were defective (probably from travelling for weeks and being smashed around warehouses). I then called the company on several occasions and spoke to a different customer service rep each time who assured me that someone will call and either refund me or reship the items (I received another ticket no: #**************) No one EVER called me back or emailed me. My last contact was today when I insisted on being put through to the Team Leader. I was connected to a STEFAN who was just as incapable of solving my problem and will again forward my issues onwards to some colleagues. THIS IS BY FAR THE WORST EXPERIENCE I HAVE EVER HAD ON A ONLINE WEB SITE. I AM STILL AWAITING A REFUND. AVOID THIS WEB SITE!

Like everyone else on here I am appalled at the service I have received-I ordered my products over 2 months ago with a delivery time of 2 weeks. I chased to find out where they were-could never get through and when I did I always spoke to someone who couldn't help but said a collegue would call-they never did.
I then sent an email asking to cancel my order and provide a full refund-instead 4 weeks later I have received my items but one is the wrong item-can't get though and no one getting back to my emails-I cannot believe a business like this exists-especially for such high end goods.

I purchase some products for business purpose (reselling) and since 27 of July I keep trying to finalize my order. I manage after dozens of emails and calls to get a partial delivery and I should have received the rest of the products at the end of August but since then IT WAS IMPOSIBLE FOR ME TO GET IN CONTACT WITH THE COMPANY!
Working with this company IS BAD FOR BUSINESS! I'm of the brick of losing my customers which already paid for the products because I cannot give them a professional answer regarding the delivery. The company has a close call center which only pick up messages, they do not replay to the emails and they do not respect the delivery dates written on the website.
Today I'm wondering if I will ever receive rest of the products of my money back, a guess it is a matter of LUCK in the end!

I ordered two summer chairs to Finland on 10th of May (10 weeks ago!) and I have received nothing. The reason I used this company was the previous good experience in 2013 - because of the latest experience It is impossible to order anything from them. I am really afraid of losing appr. 350 euros. I have also asked them to send my money back, but got no answering to my emails/requests.

If the AmbientDirect customer service is reading this email, send my money immediately back (Order # AB*******).

I made an order of some very expensive chairs, my miney taken immediately. No response to my countless mails. No call. They never ever pick up the phone. They are frauds. Do not ever use them and tell everyone else. I want my money back and prepared to take legal action. Can anyone tell me if they also did the same? This company needs to be shut down. Shameful! They ke sending customer service nails. Do not be fooled. Just give me my money back!

Hi, I ordered a pretty expensive item and expected a different experience via communication. Ambient direct is the retailer I chose because the shipping rate was reasonable, unlike other retailers who handled this item. I had expected to get a tracking number within a couple of weeks. That didn't happen. I started to worry and requested an update with regards to my order. I received a multilingual general response that I would be emailed when my item shipped. Subsequent requests for info only garnered the same response. I spoke to my brother, who had ordered items from German eBay, and he told me that orders can take a little more processing and therefore a little more time when receiving an order from A German retailer. So just calm down and wait. I took his advice, about a month after I ordered the item I received an email telling me that my order has shipped. In 2-3 days it arrived at my door. I think my fellow Americans are accustomed to Amazon style communications and speed, and forget that their order is coming from a continent away, and shipped in a process that keeps the price and shipping costs down. My advice to other Amerucan customers who are hyperventilating, as I had done, is to just calm down, your items have begun their journey and you will get them. And to those here who are very upset as I was, I hope they do as I do and return to amend their review to show that they received their items. Because when I was worried, their hysterics didn't do anything to put my mind at rest. I love the item I ordered, and it arrived in excellent condition very quickly after it shipped.