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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I've shopped Amazon.com for years and the service is outstanding. Fast shipping, great communication and no hassle returns. I'm able to find products at lower prices, products not sold in retail stores, and unique items.
Amazon.com is an asset to online shoppers.
My first experience buying from diapers.com was the worst in the world
How unprofessional leader and manager Cris cmariano and Joe are
First and last time i buy anything from diapers.com
I would never recommend diapers.com or yoyo.com to anyone
I do not want anyone to go through what I went through OMG
I would let all my friend not to buy from u guys because of my experience
Bestest service to buy any thing online just on few Click.
Has products for the whole family and at a good cost
When I am looking for a deal, Amazon never lets me down. I recently went to Best Buy to purchase a screen saver, their price was about $12.00 each. I came home and ordered a package of 2 from Amazon for $6.00!
Merchandise arrived quickly and in great condition. Really pleased with the cost as well.
Get a lot of ladies clothes and electronics. Was happy with my items, both price and quailty.
Love love love the Amazon prime - fast and almost always exactly what I expected
I LOVE these guys! Shipping is usually shockingly fast, they are outstanding about returns, if you have a problem with one of their suppliers, they will help you resolve the issue and they are wonderful about handling special situations. I do about 95% of all my non-grocery shopping through Amazon. My only complaint is the product descriptions are super weak - I have to search and search elsewhere online to find good descriptions before deciding on a purchase.
Shipping is excellent and their customer service are helpful.
I use Amazon regularly although not based in the US and would have to say the service has always been excellent. Its too expensive for me to make returns (shipping back to the US from Australia is way to expensive) but i understand that fact so am careful when i make purchase decisions. Its been my experience that most US companies have far better customer service than those here in Australia and its one of the big reasons why i like to buy from Amazon (plus the prices are usually more competitive!
Hey there not good I had a account before with them and now they won't reengage my account. Not good
Prefer to other one although more variety could be added. More trustable and our whole family prefer shopping here with less chance of internet problems.
Amazon is one of the most trustworthy online sellers. I've bought tons of things from Amazon, from socks to sheets, even books. I have never had any type of issue with Amazon. Everything has always came on time. The free trial of prime offered to students is also very beneficial. The first place I check online when I need anything is always Amazon.
Love most everything about Amazon except that they don't offer KindleUnlimited in Canada and the sales page did not disclose that. I was very disappointed when my gift to my mother-in-law caused her to spend hours in tech support hell trying to figure out what to do.
Love the free two day shipping with Prime, also the live video streaming, could have more video options and have to watch te pricing b/c not always the best deal online. Still a great online shopping aervice with options as great fraud protection!
I buy a lot of stuff from Amazon especially toys for my son. All the toys come okay. The quality is good, just what I expected. My only problem is buying clothes from Amazon. The quality isn't that good as to what you will get when you buy direct from a store. All the clothing are made in China. It doesn't matter what brand you buy. I won't be buying clothing from them again
I believe Amazon is involved in fraud. They're practicing double standards by allowing certain sellers including themselves of course, to list items that violate their own policy, while the other sellers get booted. Besides, Amazon is competing with their own sellers by listing identical items at a lower price. SUCKS
Their so-called Customer Service is outsourced, barely speaks English and reads from a script
I am using amazon to order different products from more than 4 years and never been disappointed with the order.
It was a good shopping experience indeed, would love shopping from this site again and again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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