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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

New Hampshire
3 reviews
3 helpful votes
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Wake up world.
September 30, 2015

No attitude, always stocked, best prices, here in two days. What more can I say. World: Realize who your competition is and make your operation special if you want the slice of the pie.

Date of experience: September 30, 2015
Arizona
12 reviews
55 helpful votes
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Almost everything is available on Amazon... even things that I cannot find anywhere else. It is never a problem to meet the $35 minimum purchase requirement to get free shipping. Prices for multiples of food items are unbelievably low, so I order by the case of canned organic tomatoes, for example, or anything else I use often. I am always surprised at the quick delivery time in my city... often the next day. I once was sent a case of dented cans and it was replaced within 48 hours. The returned case was picked up at my front door shortly after I called to tell Amazon about the bad shipment. I also like that Kindle books can be ordered on this website and can be almost instantly downloaded to my Android tablet. Good products... but good service is everything!

Date of experience: September 30, 2015
Maine
2 reviews
5 helpful votes
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Luv the Free Shipping
September 30, 2015

I get more off this site... Walmart MAKE SURE YOU READ THE FINE PRINT AND PICTURE MATCHES THE WRITE UP

Date of experience: September 30, 2015
India
1 review
0 helpful votes
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Don't trust amazon
September 30, 2015

We order a crocs ultraviolet sneaker W5 but it was not of proper size and we call them several time in that one told do this and another told this due to this we were fedup in returning the product and they did not helped so much in return it
And their service is also not good, guidence. They told us mislead.

Date of experience: September 30, 2015
Missouri
2 reviews
3 helpful votes
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What more could you want?
September 30, 2015

Jeff Bezos is truly a genius and I couldn't say enough about how he has developed this site. Love Amazon!

Date of experience: September 29, 2015
West Virginia
1 review
0 helpful votes
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Love Amazon!
September 29, 2015

I have never had an issue with an Amazon order. I can find almost anything I need, at a good price, and it ships super fast! Love Amazon!

Date of experience: September 29, 2015
Germany
2 reviews
13 helpful votes
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Best in my opinion
September 29, 2015

I ordered last week for high bass headphones and those headphones delivered me on time and the product quality is just perfect! Thanks to amazon for such an amazing services they offering

Date of experience: September 29, 2015
Illinois
5 reviews
15 helpful votes
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I'm a loyal Amazon customer because any time there is a problem, they are quick to resolve it, but there usually aren't any problems, which is even better. Fast shipping, a plethora of items, great books, music and perks.

Date of experience: September 29, 2015
Pennsylvania
4 reviews
1 helpful vote
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I have dealt with Amazon for many years and always had great experience with them. I usually do over half of my purchases online through Amazon. Very secure site for your personal information that you give them. Highly recommend Amazon.

Date of experience: September 28, 2015
Illinois
5 reviews
24 helpful votes
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Amazon is a great financial success. I'm an investor and customer - but their customer service is insulting and incompetent. While, they generally provide a good selling service experience on simple common items, where they fail utterly is trying to understand what would make their customers - better customers on something that requires accurate dimensions, weights, and colors:

1. There is no contact point on the Amazon site for communication regarding Amazon customer service - just third party sellers.
2. Amazon does a miserable job at policing its sellers and their own ads regarding standardizing product descriptions and making sure they are correct. About 80% of Amazon product ads are incorrect or incomplete regarding critical specifications of the their products.

I would have much rather dealt with Amazon directly, but again they have no Amazon service feed back or way of reaching customer service directly on their web site. Even though Amazon is clearly successful, as an investor and a customer - I know they could be far more successful if they provided a method and listened to their customers.

Date of experience: September 28, 2015
District of Columbia
5 reviews
52 helpful votes
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I purchased things endlessly on Amazon for a number of years. Then they raised the minimum purchase from $25 to $35 to qualify for the free economy shipping. It cut my purchases down about 75%.

Date of experience: September 28, 2015
Alabama
2 reviews
3 helpful votes
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My favorite
September 28, 2015

When I am shopping, Amazon is the first stop. We are prime members, as of last year, since we buy so often we knew it was time to take advantage of two-day shipping. Even when I am out black Friday shopping, I am standing in line, shopping in my Amazon app, haha. I love the return policy. If I have a question, my question is answered immediately. When a price drops soon after I have bought something, I know I can contact customer support and get the difference back. Best place to shop!

Date of experience: September 28, 2015
Texas
13 reviews
12 helpful votes
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I like the DELAMU version of GLOW BOWL much better,
Sold by Delamu Official and Fulfilled by Amazon. Gift-wrap available.

LONG WORKING LIFE: Waterproof design keeps all components(NOT ONLY THE LED PART) of the product protected from moisture and extends working life
HIGH PERFORMANCE: Digital circuit designed to reduce power consumption and help the device to work more reliably and stably
MOTION-ACTIVATED/LIGHT SENSITIVE: Turns on when anyone approaches the toilet on which device is installed; Illuminates area automatically, eliminating dark bathrooms; LED work when dark, off when light
CUSTOMIZABLE LIGHT OPTIONS: Set to a single-color (8 color options) or automatically cycle through color; Beautify your bowl by matching it to your décor
EASY INSTALLATION: Quick and simple installation, fits any toilet in seconds

Date of experience: September 28, 2015
Spain
3 reviews
1 helpful vote
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Estupendo servicio
September 28, 2015

Precio y calidad 100%, y si encima eres premiun multitud de descuentos y ofertas

Date of experience: September 28, 2015
Florida
2 reviews
1 helpful vote
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Aquatic Supplies
September 28, 2015

I find everything I need for 20+ Aquariums in my house and on my patio!
From simple filters cartridges to Gallons of Stress Coat for chlorine removal or big 75 gallon hang-on filters.
I keep many different kinds of fish and they have everything I need and use on a monthly basis at very reasonable prices!
Much better than any pet shop!

Date of experience: September 28, 2015
Florida
2 reviews
1 helpful vote
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One stop Internet shopping
September 28, 2015

I love Amazon! From the pricing and discounts to the quality of products, there really is nothing to complain about disputes are handled in a timely manner and shipping is super fast when orders are fulfilled by Amazon itself. I will continue to make purchases from them into the foreseeable future and beyond!

Date of experience: September 27, 2015
California
5 reviews
4 helpful votes
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Love amazon but be careful!
September 28, 2015

I love amazon but you have to do your research on the seller and the product or you can get nock offs or horribly made products

Date of experience: September 27, 2015
New York
4 reviews
17 helpful votes
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My go to shopping center
September 28, 2015

I've been a member for years. Fast service. I've never had a problem with customer service and most of the time the prices are lower than what I find in our local stores.

Date of experience: September 27, 2015
France
1 review
0 helpful votes
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Ukrainian Viacheslav Gudin (Vyacheslav Gudin), who trades at Amazon.com as BUYUA and at eBay as NATALYOK2009, is in fact an anti-Semite with links to neo-Nazis in Ukraine.

Gudin's seller accounts at http://stores.ebay.com/natalyonlineua/ and http://www.amazon.com/s?marketplaceID=ATVPDKIKX0DER&me=A3UHK45JZQN329&merchant=A3UHK45JZQN329&redirect=true stock items looted from businesses bombed and shelled by pro-Russian rebels in eastern Ukraine. Funds from his ill-gotten gains enable self-styled academic Vyacheslav Gudin to organize activities such as ultra right-wing meetings in Ukraine. At one of these, he is on record as having made a ridiculous false accusation that Israel harvested organs from orphaned Ukrainian children. (http://honestreporting.com/stop-the-spread-of-the-swedish-blood-libel-2/)

At eBay and Amazon Viacheslav uses the alias Ievgen Gudin. At eBay he makes it appear he is a woman by employing the seller ID natalyok2009 and displaying photos of women as part of the seller profile. But the giveaway is the name and address linked to the accounts:

Viacheslav Gudin
81A Kremlevskaya str, 91
Zaporozhye, *******
Ukraine

To add to the confusion, the seller email address is *******@gmail.com. I
Wonder who this JohnZP is.

Whatever identity he masquerades under, Vyacheslav Gudin is clearly a racist, anti-semitic bigot. His retail operations at http://stores.ebay.com/natalyonlineua/ and http://www.amazon.com/s?marketplaceID=ATVPDKIKX0DER&me=A3UHK45JZQN329&merchant=A3UHK45JZQN329&redirect=true should be boycotted accordingly.

Date of experience: September 26, 2015
Montana
1 review
0 helpful votes
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Book Thieves
September 26, 2015

Ordered a textbook for my daughter from Amazon. It began falling apart after 5 weeks... pages falling out everywhere, binding breaking down. First time I contacted Amazon they said I could order another one and they would send me a return label so I could return the first book for a full refund. Liars! Got an email saying their "A to Z Guarantee Team" had decided that I waited too long (more than 2 weeks) to claim the book was defective. So it's my fault that the book took 5 weeks to fall apart instead of 2? Appealed their decision, was turned down again. They put a block on my emails asking for reconsideration!

I will never shop Amazon again unless I absolutely have to. I should have bought the book at my community college bookstore, where they have some ethics and would have happily helped me return the book for a refund.

Date of experience: September 25, 2015