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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

France
3 reviews
2 helpful votes
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Reliable store
July 11, 2016

I just made some purchases for Christmas on Amazon and I am pleased to share my positive experience. First of all, I was looking for a reliable market place because I wanted to grab my items fast. What I can say is that most of sellers are honest on the website, and if you deal directly with Amazon you are full securized for your purchase. There is also an option called Premium that worth if you buy a lot of and make Amazon your favorite online shop. Personally, I received all my orders from different sellers in less than a week, with the right items and no return, so I am fully satisfied and recommend this market place.

Date of experience: December 15, 2015
NL
7 reviews
269 helpful votes
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Quality product
December 16, 2015

Hi i am aarvi and i would like to share my experience with Amazon... amazon is good for only quality products. But the range of the products are high. They delivered quality product but price is too high for that. So all in all good except the price

Date of experience: December 14, 2015
Pennsylvania
3 reviews
18 helpful votes
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It had always been so very easy to manage my Kindle Fire content, borrowing and purchasing e-books, audio-books, downloading apps., etc., Until this past month when I got in touch with Amazon regarding deleting some e-books, audio-books, hypnosis & meditations that I had purchased recently and several years ago. My storage space is running low and since all of the above mentioned items had previously been read/listened to as a medical condition reduces the amount of time I can read. Printed text. Unfortunately, every inquiry that was sent Amazon (about permanently deleting the books) has been sent to Audible who has no idea how to remove the content. My only option at this point would be to delete my Kindle Fire content completely and start from scratch -- that would entail my de-registering my Kindle Fire and re-purchasing the e-books, Audio-books, hypnosis and meditations that I still want and listen to. This has been an ongoing inquiry for well over a month and I'm getting absolutely nowhere, prior to Audible's involvement in this "immersion reading" nonsense, there was no problem at all with managing my content myself through Amazon's web site. The problem appears to be that the items being referred to were prior to Audible's involvement with Amazon books and they really do not know how to delete content. Guess they didn't think that far ahead -- did they -- Thanks2Net?

Date of experience: December 14, 2015
Maryland
2 reviews
0 helpful votes
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Great Bluetooth Earphones
December 16, 2015

I use these every day. I don't have to worry about cords because its Bluetooth. Its very helpful.

Date of experience: December 14, 2015
Florida
3 reviews
1 helpful vote
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You need prime!
December 16, 2015

Prime will make your life so easy! I can find anything and everything on Amazon

Date of experience: December 14, 2015
California
3 reviews
0 helpful votes
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Easy and safe!
December 14, 2015

I have been ordering from Amazon for 5 years and never had a problem Amazon did not promptly take care of!

Date of experience: December 14, 2015
South Carolina
12 reviews
8 helpful votes
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Love this Online Store
December 14, 2015

Amazon is a go-to store for me. You can find just about anything you are looking for and by signing up for Prime, you can usually get the shipping for free. Great return policy and follow up.

Date of experience: December 14, 2015
Alaska
2 reviews
2 helpful votes
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I love shopping on Amazon! My husband has Amazon prime so he gets free shipping for most things. This is what prompted me to start shopping Amazon. Get great deals, great quality considering, and hassle free! Plus it arrives in a timely manner and almost forgot return policy haven't had to return anything cause pic usually matches product to a "T"

Date of experience: December 14, 2015
Florida
3 reviews
2 helpful votes
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RELIABLE
December 14, 2015

All orders have been promptly and efficiently
Filled.

Date of experience: December 14, 2015
Barbados
2 reviews
1 helpful vote
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Never had any problems!
December 14, 2015

Fast shipping? Check.
Reliable live chat? Check.
Products you order is what actually arrives? Check.

I always try to stick to the sellers who are fulfilled by amazon and I've never had any issues. I read reviews and research on the products and order to suit. Amazon is very reliable and I will continue to shop here.

Date of experience: December 14, 2015
Texas
2 reviews
8 helpful votes
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Amazon is definitely the best online purchase site ive wver dealt with. There packaging is usually top notch, there customer care team typically will handle your issues asap, and if an order gets lost or damaged, they'll typically expedite a replacement right away and as in my case with a lost package, upgraded the shipping to ensure the replacement arrived quickly. No fuss, no hassle. Thanks Amazon for a top notch company...

Date of experience: December 14, 2015
New York
2 reviews
0 helpful votes
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Great service
December 14, 2015

Amazon is very quick to send my orders. I have ordered a lot of things. I have never had to return anything. It is always just as it says. I will continue to order from Amazon...

Date of experience: December 14, 2015
New Jersey
3 reviews
3 helpful votes
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Love it
December 14, 2015

Amazon is great. They deliver in a timely manner and returns are easy. They have just about anything you need.

Date of experience: December 14, 2015
Idaho
2 reviews
3 helpful votes
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Go For It
December 14, 2015

Having lived in rural areas Amazon has provided metropolitan selections even though I was miles away. All my xperiences have been positive. I suggest paying for Amazon Prime. The free regular shipping usually works, but if I need an order quick I can upgrade.
It is easy to browse and checkout is efficient. Go for it!

Date of experience: December 13, 2015
California
2 reviews
7 helpful votes
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Can't stay away
December 14, 2015

Love amazon! Shop on Amazon all the time, returns are really easy. Will continue to shop at Amazon.

Date of experience: December 13, 2015
Virginia
2 reviews
2 helpful votes
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Ok experience
December 14, 2015

I ordered three items from Amazon and only two came in the mail. I was very upset about this and emailed them right away. Almost immediately Amazon responded saying they had replaced my order for the item and would ship it no charge!

Date of experience: December 13, 2015
New York
2 reviews
3 helpful votes
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Love Amazon!
December 13, 2015

I love Amazon! They truly have the best customer service. They are friendly, understanding and always fix the issue. When my order came broken, they sent me another one overnight and refunded the cost. The site has anything you could think of at great prices.

Date of experience: December 13, 2015
Pennsylvania
5 reviews
15 helpful votes
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Whatta joke
December 13, 2015

They send items not even close to what is pictured? Seller (dal1196golf) sent wrong and destroyed items, I took pics and he spued bodily fluids in the envelope which amazon got everything and still does nothing but let seller sell? All I asked for was shipping address from him. Amazon could careless, as the seller not only threatened me, but verbally abused me, and continues to send messages through the us mail, abusing my personal information, amazon claims their investigating, 3 weeks later even with all the proof I submitted, the said its a rare case? Yeh right

Date of experience: December 13, 2015
Alabama
1 review
1 helpful vote
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http://ecx.images-amazon.com/images/I/81PhzkBnR6L._SL1500_.jpg

I ordered this item 2 weeks ago, and hopes to receive it before christmas in order to gift wrap it. I just found out today at 6am EST that AMAZON cancelled the order due to product availability. I called customer service to request why it was available 2 weeks ago and why I'm just now finding out about this being cancelled. The SUPERVISOR said sorry the orders are based on priority and told me to reorder it through another seller, and hope that I receive it by Christmas, after I explained this was not an issue she stated she attempted to call a 3rd party vendor to get one directly shipped to me. But all she really did was disconnect the phone after an hour and 20 mins waiting with multiple hold times. This was shocking to have happen, but even more shocking is that when I called right back I was just told that I could reorder it and get a gift card. As this is their issue I feel like they need to reorder it at no cost to me and send it next day. The resolution was to close my account with amazon. This was the most poor customer service I have ever received. I will no longer do business AMAZON. Amazon is horrible at resolving in customers favor, even when they know that they are dead wrong. Furthermore, I will be canceling my chase amazon card due to this poor inconvenience and they didn't even seem to care. Its truly sad.

Date of experience: December 12, 2015
Georgia
2 reviews
1 helpful vote
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This company is one of the very best that I have worked with!

Date of experience: December 12, 2015