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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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This is my go to app to find almost anything. This is one app I would find hard to do without. When I was unable to get out after surgery, I even bought my snacks from Amazon. Also, it is an excellent source when cooking for difficult to find ingredients. Their delivery service is phenomenal., my products usually arrive in less than 3 days and being PRIME I do not pay shipping.
I love and buy on Amazon since 1997, and I've always been deeply satisfied by the huge catalogue and its diversity, for a price that has always been among the best you'll find on internet. The shipping also really is on point and I sincerely have nothing bad to say about Amazon, whatever it is Amazon UK (my favorite one), US, FR or JP, which are those I have used.
I hope to use Amazon services for many more years to come.
Long life to Amazon and thank you for all those wonderful things we have access to, thanks to you.
Their services are one of the best in the industry. I buy here almost anything - from electronics, toys, kitchen accessories to clothes and shoes.
Never had a problem with Amazon and feel its very trustworthy site. You know what your getting and has great return policy although never had to return anything so I am a very happy customer.
Lot of cheap chinese junk with fake great reviews and quality products are hard to find. Don't trust the reviews anymore
Took 2 weeks & multiple emails, phone calls to receive an in stock 5 day delivery item. Customer service lied saying it was on its way, only after emailing, calling & yelling that someone finally checked to see it wasn't even processed, but I had been billed, & showed as in shipping. It was then put in expedited 2 day shipping, that took 4 days. Won't ever shop there again
A lot of small businesses had to go away for this megacomany to be 1 trillion dollars. A lot. Kind of sad.
As a prime Member they don't care about the customer and when you call customer service they don't even train well to handle the problem and canceled the prime membership without notifying you and keep all the money which they owe you... i don't recomend to buy anything from Amazon..
Amazon is my one true love. Whenever I need something (excluding clothes and a few others) fast and for one of the cheaper prices out there, I always check Amazon. Of course, not everything comes fast through Amazon, but you can be guaranteed that a majority of the items you order will come asap.
I purchased a Kindle about 18 months ago. When I called to tell them it had crashed the offered to send me a new one. I told them the warranty had expired and they said no worries and sent out a new one (no charge) Needless to say I will continue doing business with Amazon!
Who needs to go to the store anymore. Wonderful selection, free Prime delivery, two-day shipping, fantastic return policy... need I say more?
Everything is always good and in a good shape.
I know it's safe and has perfect things.
If there are any problems they fix them super fast.
I have been extremely impressed by the way Amazon makes sure to ask how they are doing with each purchase. They are on time and the products are exceptional. I use 'Amazon for Kindle' all the time with the only errors being on my side. They send to my post office which is huge as I am at work when deliveries are made. Gotta love them!
I've been ordering from Amazon for years and they are great. You can get virtually anything. Sometimes it's just not worth the bus fare to go to town, better to order from Amazon and have it arrive to your door. They have been quick to respond to any problems even with private sellers and refund or replace. I always check reviews from private sellers before buying and never go for anyone with a rating below 96% positive. Returns are easy. I've recently subscribed to Amazon prime, thought I would give it a go for a year. I'm loving it. Lots of TV shows and movies, as good if not better than Netflix, free kindle books, and free music with Amazon music and best of all you no longer need to meet the £20 threshold for free next day delivery. All that for £79 a year, what's not to like
I have used it and got real what actually they were offering. Good Experience even if you are not like to purchase online.
I find the services at Amazon exemplary, and I wish other companies would imitate the business approaches of Amazon. I find Amazon's prices competitive--sometimes lower, sometimes a little higher--but very much in the same range as other businesses. Amazon stocks high quality merchandise. I never have to return an item because it was cheaply made or was different from described on the website. Nothing I have bought from Amazon broke or fell apart. I have Amazon Prime so most of my shipping is completely free and very fast. I also get all sorts of free videos and books included in the Amazon Prime membership. I have materials to entertain myself for ages: I have just started watching the free Mozart in the Jungle original series and it is fantastic. Another original series, Goliath, was also great. I could get rid of my regular cable tv and be satisfied just watching Amazon Prime free videos and books.
User friendly. Reviews that really give insight before purchasing. Returns for me have been completed in 24 hours. Goof quality. Especially if you do your research.
They have best variety of shows for women. I always order from them, descriptions are accurate. I high recommend them. Shipping time is very fast.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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