Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Amazon

Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Amazon?
grey stargrey stargrey stargrey stargrey star

Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Georgia
2 reviews
0 helpful votes
Follow Lorraine b.
Unfollow Lorraine b.
Share Review
Report Review

I am a loyal amazon fan. When in doubt you can find on amazon and the 2 day free shipping has taken over my life. I dont even buy toilet paper anymore

Date of experience: October 16, 2017
Pennsylvania
2 reviews
2 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

Decling
October 16, 2017

I used to love Amazon but been having a lot of issues lately with 3rd party vendors. Had no idea there were 3rd party vendors, I did a search for items that would fit my vehicle and ordered accordingly only to find the item doesn't fit. Amazon didn't guarantee it and the vendor charged me shipping to return.

Date of experience: October 16, 2017
North Carolina
6 reviews
6 helpful votes
Follow Jim K.
Unfollow Jim K.
Share Review
Report Review

I have had nothing but the best experiences with Amazon. When I have had a problem, mostly by my making, they have been great about helping me out, and the amount of products, and services they have certainly does make life easier.

Date of experience: October 16, 2017
Canada
2 reviews
2 helpful votes
Follow Rita S.
Unfollow Rita S.
Share Review
Report Review

Okay
October 16, 2017

When they send me an e-mail to say things are (lets say) 65% off. Not true. I can go to my local store's here in Vernon & get it cheaper plus I don't have to pay shipping. Some things I have bought b/c it is convenient & you don't have to wait a few months to get item like AliExpress. That I like if I think what I am getting is good quality. Their essential oils seem a good price but not too sure if as good as Health Foot Store essential oils. :)

Date of experience: October 16, 2017
Maryland
7 reviews
18 helpful votes
Follow Joe H.
Unfollow Joe H.
Share Review
Report Review

Amazon.com makes online buying very easy. It has become my go-to site whenever I intend to make an online purchase. I especially like the online reviews of products which help me in making my final selection along with pricing from multiple sellers.

Date of experience: October 16, 2017
Texas
2 reviews
17 helpful votes
Follow Christgine R.
Unfollow Christgine R.
Share Review
Report Review

No matter what I purchase, or how I choose to purchase it, I always check with Amazon for availability and price first. They NEVER let me down.

Date of experience: October 16, 2017
California
2 reviews
8 helpful votes
Follow Nona S.
Unfollow Nona S.
Share Review
Report Review

#AmazonRocks
October 16, 2017

I am in love with Amazon. Great service, fast shipping with Amazon Prime. For these last years I have not had any negative issue with this leader of online shopping.

Date of experience: October 16, 2017
Washington
2 reviews
0 helpful votes
Follow Cynthia H.
Unfollow Cynthia H.
Share Review
Report Review

Best service!
October 16, 2017

I have been addicted to Amazon since someone gave me a gift card. Their customer service is the best I have ever had and that is very important to me since I don't have very good luck! I have gotten Amazon prime and a credit card since. Its my favorite and only go-to for online shopping!

Date of experience: October 16, 2017
North Carolina
3 reviews
5 helpful votes
Follow Dan M.
Unfollow Dan M.
Share Review
Report Review

Knock on wood, I've never had a problem with Amazon. Everything I've ordered was what I ordered. Good communication, great service. I would recommend them.

Date of experience: October 15, 2017
Mexico
2 reviews
2 helpful votes
Follow Paula F.
Unfollow Paula F.
Share Review
Report Review

Excelent
October 16, 2017

I shop from Mexico but I get all my stuff very quickly. The only think that I don't like is that a lot of products can´t be shipped to Mexico.

Date of experience: October 15, 2017
Canada
2 reviews
10 helpful votes
Follow raymond o.
Unfollow raymond o.
Share Review
Report Review

About Amazon
October 16, 2017

I have been a member of Amazon and I must say that their items for sale are really priced a lot cheaper than a lot of these online sellers. I have bought a lot of items from Amazon and I would say that if you need to return the item for any reason, it is so easy to do so. I have never had any problems returning items from Amazon. I would definitely recommend Amazon to anyone.

Date of experience: October 15, 2017
Colorado
2 reviews
1 helpful vote
Follow Elaine J.
Unfollow Elaine J.
Share Review
Report Review

Amazing!
October 15, 2017

Wonderful selections to choose from for nearly anything you can think of! So glad to be an Amazon shopper and an Amazon Prime member. Shopping is fun, checkout is easy and safe, and shipping is fast.

Date of experience: October 15, 2017
AE
2 reviews
1 helpful vote
Follow ameen b.
Unfollow ameen b.
Share Review
Report Review

Every time i order from amazon all my items come on time and are always in perfect condition just like souq.com

Date of experience: October 15, 2017
Georgia
4 reviews
20 helpful votes
Follow Marlene G.
Unfollow Marlene G.
Share Review
Report Review

I know that everyone uses Amazon, even I end up doing so. However, I wish I did not have to. Amazon has been the main contributor to the "Retail Armageddon." Sometimes I used to go to sites that seemed to carry exclusively, for example, lamps. When you peel back the layers of the site, however, you realize it is Amazon, setting up bogus sites. Amazon has no conscience. They used to sell even whale meat. When is enough?

Date of experience: October 14, 2017
New York
4 reviews
2 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

Cadillac of retail
October 14, 2017

Amazon so far has been the best of all online experiences. Congratulations to Jeff Bezos and the Amazonians.

Date of experience: October 14, 2017
Viet Nam
2 reviews
2 helpful votes
Follow Tom J.
Unfollow Tom J.
Share Review
Report Review

Essential
October 14, 2017

Very convenient, I never have to leave the house. I used to shop at Walmart, but now Amazon is cheaper and delivering things to my home.

Date of experience: October 14, 2017
India
2 reviews
0 helpful votes
Follow Sushil J.
Unfollow Sushil J.
Share Review
Report Review

Only one place I will recommend every one to buy online that is Amazon. Best quality product they will deliver. Awesome..

Date of experience: October 13, 2017
GB
2 reviews
0 helpful votes
Follow Isabel Q.
Unfollow Isabel Q.
Share Review
Report Review

Very good
October 13, 2017

Here I bought what I need. Everything is very full. You can buy everything you need!
Here I bought what I need. Everything is very full You can buy everything you need!
Here I bought what I need. Everything is very full You can buy everything you need

Date of experience: October 12, 2017
Italy
4 reviews
3 helpful votes
Follow Alessandra P.
Unfollow Alessandra P.
Share Review
Report Review

Great deals
October 11, 2017

Here you can find almost everything. Prices are a bit on the expensive side, especially with electronics devices and music. If you're and avid reader you can fin lots of books at a very cheap price! It's very easy to find good products at a good price.

Date of experience: October 11, 2017
Mexico
5 reviews
3 helpful votes
Follow Stefano S.
Unfollow Stefano S.
Share Review
Report Review

You can find everything...
You can find anything, and prices are often competitive, a vast market to choose the best.
I find myself very well and I recommend it!

Date of experience: October 11, 2017