Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Amazon

Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Amazon?
grey stargrey stargrey stargrey stargrey star

Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

New York
1 review
2 helpful votes
Follow Ben c.
Unfollow Ben c.
Share Review
Report Review

So slow
February 16, 2018

Shipping for amazon has gone down hill, I recently ordered an item and it has been 7 days and item has not been shipped yet, guess if I spent the money for prime it would be here, think I should just stick with eBay

Date of experience: February 16, 2018
Nigeria
14 reviews
28 helpful votes
Follow Kelvin O.
Unfollow Kelvin O.
Share Review
Report Review

It's really amazing..
February 16, 2018

They meet up with every of your needs... They won't let you down.
One the best I've known. They treat customers with respect and always have something to surprise you with. Take your chance and try this. You won't regret it at all

Date of experience: February 16, 2018
California
2 reviews
0 helpful votes
Follow Rudy A.
Unfollow Rudy A.
Share Review
Report Review

Good Deal
February 15, 2018

I have AMAZON Prime. They List Almost Any Item You Need, They Give me GREAT Deals, Fast Deliveries, & Free Movies, and Lots of Movies to Chose from.

Date of experience: February 15, 2018
India
1 review
1 helpful vote
Follow Rahul K.
Unfollow Rahul K.
Share Review
Report Review

Amazon
February 15, 2018

Amazon customer service no *******443
*******443

*******443
*******443

*******443
*******443

*******443
*******443

Date of experience: February 15, 2018
California
6 reviews
60 helpful votes
Follow john l.
Unfollow john l.
Share Review
Report Review

Shady but could be worse
February 15, 2018

I have bought a few dozen items and have some issues with their practices.
One: using free shipping with minimum purchase amount, they always sit on the order from 5 to 7 business days. These are in stock items and status reads preparing for shipment. I have seen credible reports detailing how efficient they and how they slave drive their order pickers. Sellers on ebay virtually always ship out next day. So why a week stalling my orders, EVERY time? I can only conclude its to force customers using free shipping to join amazon prime.
So I did.
Or at least wanted to.
I check the box for free 30 day membership and placed an order using my debit card.
A couple of hours later I get an email and it says my order cant be shipped because my debit card turned down the $100 prime membership fee. Huh?
The terms and conditions of prime free trial clearly state that amazon charges you the $100 at the END of the 30 day trial. And thats if you want the year of prime. Guess they lied. I ordered the same item from ebay. No problems.
I guess they figure most people will take prime anyway after the trial and not notice they were billed a month earlier or figure fighting them for a refund if they dont is futile.
Dishonest company.

Date of experience: February 14, 2018
Pakistan
1 review
3 helpful votes
Follow fariha k.
Unfollow fariha k.
Share Review
Report Review

Worst seller!
February 13, 2018

https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=ATVPDKIKX0DER&orderID=&seller=A2VRBPY1UZBMBP&tab=&vasStoreID=

Way to bad experience! This seller is out of his mind! Stay away!

Date of experience: February 13, 2018
Texas
1 review
0 helpful votes
Follow Anita L.
Unfollow Anita L.
Share Review
Report Review

Good decent company
February 12, 2018

Amazon is good. Sometimes their customer service drives me crazy (promising things they don't follow through on, creating snafus when there were actually none to begin with before contacting them), but overall they seem like a good company. When you consider the volume of business they do, and all the problems they have to deal with and correct that are either the error of a third party seller or the consumer, I think they do pretty amazing. Just wish the ship times were faster without prime. :)

Date of experience: February 12, 2018
New Jersey
13 reviews
6 helpful votes
Follow Judy S.
Unfollow Judy S.
Share Review
Report Review

My go-to site
February 12, 2018

This site never fails me. If you cant find it on Amazon, you really dont need it. I dont know how they can offer a lower price than the manufacturer does.

Date of experience: February 12, 2018
Washington
2 reviews
0 helpful votes
Follow Jerry L.
Unfollow Jerry L.
Share Review
Report Review

Awesome
February 12, 2018

I have been using Amazon.com now for 2 years to make some purchases and in that time they have never been late on delivery and I have never experienced any problems

Date of experience: February 12, 2018
New York
2 reviews
11 helpful votes
Follow Lee Z.
Unfollow Lee Z.
Share Review
Report Review

Like To Read?
February 12, 2018

Like to Read?
I read some good books recently that I thought I would share with others that love to read, in my case I like audio books. Once We Were Brothers and Saving Sophie both written by Ronald H. Balson are what I consider 5 star books. I suggest getting the audio versions. The performer (Fred Berman) does a fabulous reading of both of these novels. Also I recommend Excursion written by L, A. Zett, an action packed fast paced novel now in paperback. I recommend these books and others in my meeting group BOOKLUB which is located on the new web site The Groups Place.

Date of experience: February 12, 2018
South Carolina
2 reviews
0 helpful votes
Follow Rachel B.
Unfollow Rachel B.
Share Review
Report Review

Amazon is great!
February 12, 2018

I like buying on Amazon. Their prices cannot be beat by other online consumers. I have not had any problems since becoming a member. The items I have ordered have arrived promptly and were exactly as described.

Date of experience: February 12, 2018
Illinois
1 review
0 helpful votes
Follow Yumm S.
Unfollow Yumm S.
Share Review
Report Review

To date I haven't had a problem returning an Amazon product within the return window and sometimes I've been giving extended time to do so. But to my surprise I've bought a few bad items based on FAKE 5 or 4 star reviews. Some of those reviews stick out easly due to them having the same typo error patterns.
Example: "love this. Great product." Or "bought two. Love it."

I have also noticed "Bad" reviews that were fake. They sometimes name another product they say is better. Some are being done by competiting companies and about 95% are not from Verified Buyers. Within the comment section under a bad review is where I first noticed a FAKE bad review. The sellers would be trying to resolve the issue and the customer seem to not want any type of resolution not even in returning the product. The seller claimed that the buyer was not a real buyer and that it was a fake review and all the customer had to do is return the product but they have no product to return. I'm sure the ones I've read like this we're fake.

My advise is to make sure the reviews are Verified reviews. I don't trust all of those either but this is a good place to start. Read and ask plenty of questions in the Q&A. Read through the good and bad reviews. Check comments to see if the seller responded to any of the bad reviews

Date of experience: February 12, 2018
Texas
1 review
1 helpful vote
Follow Bellatine V.
Unfollow Bellatine V.
Share Review
Report Review

Their decent
February 12, 2018

Amazon is ok if your being lazy and don't want to go to the store. I like buying a few of things from them but they don't have the best overall sometimes way more overpriced then a store. Their ok but sometimes it's best to go to store.

Date of experience: February 12, 2018
Florida
2 reviews
0 helpful votes
Follow Megan c.
Unfollow Megan c.
Share Review
Report Review

Love it
February 12, 2018

I buy almost everything from amazon! Shipping is convenient and its cheaper than going to the store.

Date of experience: February 12, 2018
Severin V.
Michigan
6 reviews
13 helpful votes
Follow Severin V.
Unfollow Severin V.
Share Review
Report Review

Love It!
February 12, 2018

Amazon is an amazing website. You can buy stuff from a huge range of things, and most are not that expensive. Their shipping is fabulous; I ordered a periodic table from Amazon, and about a week later or so, it arrived at my house, and it couldn't look more perfect! Although it would be nice to have earlier shipping. Amazon sells almost everything! I suggest you go try it and just browse through the site; it has many fascinating stuff for sale for a good price!

Date of experience: February 12, 2018
New Jersey
2 reviews
1 helpful vote
Follow Eneida A.
Unfollow Eneida A.
Share Review
Report Review

Shopaholic.
February 11, 2018

So far, so good, I barely have any problems with the them, and when some sort of mistakes happened, they are very fast and efficient to solve it. Thank you.

Date of experience: February 11, 2018
Arizona
2 reviews
0 helpful votes
Follow Istvan E.
Unfollow Istvan E.
Share Review
Report Review

Excellent
February 11, 2018

After 14 years and spend thousand and thousand dollars, still love it.
Fast shipping, return time frame not so excellent.

Date of experience: February 11, 2018
Illinois
5 reviews
8 helpful votes
Follow Amy T.
Unfollow Amy T.
Share Review
Report Review

LOVE AMAZON
February 9, 2018

Amazon has great service, products and fast shipping. Asking questions about some products that don't already exist can take a while for a response so if you have a question about an item you need in a rush, this might make it difficult. I use the buyer reviews in cross referencing some of questions I have in on a particular item. When buying clothing, which I had all my bridesmaids order their dresses from amazon, Make sure you check each sizing chart for each dress options.

Date of experience: February 9, 2018
Oregon
1 review
0 helpful votes
Follow Melissa A.
Unfollow Melissa A.
Share Review
Report Review

Love Amazon!
February 9, 2018

We do most of our online ordering through Amazon. They have fast shipping and prices that are way better than at the stores. Love love love!

Date of experience: February 8, 2018
Michigan
5 reviews
1 helpful vote
Follow Val F.
Unfollow Val F.
Share Review
Report Review

I've used Amazon for several years and have never had any issues. Speedy delivery, items are always intact. I purchased a lamp that had to be returned and it was hassle free and quick. Highly recommend.

Date of experience: February 8, 2018