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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Georgia
2 reviews
3 helpful votes
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Love this Company
June 2, 2018

Have ordered from Amazon often. Any problem I had was quickly resolved to my satisfaction. I have nothing but good things to say about this company.

Date of experience: June 2, 2018
Michigan
1 review
3 helpful votes
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Ordered gifts. Did not arrive on time. Called & got 99 excuses. Worst CS. Cancelled subscription. S/w at least 10 other family & friends who cancelled as well. No need for this company

Date of experience: June 2, 2018
Georgia
1 review
3 helpful votes
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Been a sub-Prime member for years. First was $80 per year, then $100, now $120. But, free, "GUARANTEED 2 day delivery, on items that qualify, wow. You also get sub-Prime video, think of it as Netflix-lite-lite. Great video selection, not. My main gripe are the tactics used to purchase an item. Sub-Prime? Check. Free 2-day shipping? Check. Item Prime and in stock? Check. You are also told, "order within the next "count-down timer", and get "Guaranteed Delivery by "this" date. Here is where the problem starts. After purchase is made, you start getting messages that the item, items, will be coming later, and later and later. The only "GUARANTEE" is to expect this regularly. I contacted AMAZON to ask what the "GUARANTEE" means. Was told, "We are sorry for your experience and will extend your Sub-Prime membership another month for free". Wow. Thats like getting food poisoning at a restaurant and the owner offers you a doggy-bag of same food for your troubles. Amazon employs used car salesman tactics and time sensative pressure to make you purchase an item. Once they have your money. They laugh all the way to the bank. You will get your item whenever they feel like it. I suggest this. DO NOT pay for useless Sub-Prime membership. Pay for 2 day shipping per item, if supplier offers it and cannot meet requirements, Amazon will refund your shipping cost. So, either you get it on time, or shipping is free. And you dont pay $120 a year for nothing. I also verified the refund thru Amazon, but not if your Sub-Prime. It's a shame the consumer takes the brunt of a company that has grown too big and takes advantage of its customers. Amazon used to be good, not anymore.

Date of experience: June 1, 2018
North Carolina
1 review
10 helpful votes
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Ordered something that was prime and it took 5 days to arrive. What happened to 2 day shipping? Guess they took that out and raised the price for prime.

Date of experience: May 31, 2018
Ohio
3 reviews
7 helpful votes
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I went to Amazon.com to review a product. But I could not. Instead, this message greeted me:

"To submit reviews, customers must make a minimum amount of valid debit or credit card purchases."

Evidently, I haven't spent enough money online for my consumer opinion to matter.

What a blatant slap in the face to people whose spending income is limited! I am retired; I can't afford luxuries, but as long as I am still alive I will be a consumer, and my feedback is as valid as anyone else's!

I have two words for you, Amazon, and I think you can guess what they are.

Date of experience: May 30, 2018
California
2 reviews
10 helpful votes
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They sell quality products and it is the main thing. Also they do have good prices. I think I'll order here again

Date of experience: May 30, 2018
Illinois
1 review
1 helpful vote
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Gifts
May 29, 2018

I love how they let me review if there is any error on my delivers so they can have the right address

Date of experience: May 29, 2018
Texas
5 reviews
31 helpful votes
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All of a sudden books written in 1980 are now priced at $20 by Amazon. The price of books has risen through Amazon by almost 50% in some cases. It turns out that Amazon is trying to get people to buy through their Kindle e-books by pricing hard copy too high for the value (clever marking but customer negative and expensive). Nasty policy. Returns have become more difficult, much more. Some manager ahs decided that a way to raise profits for unfortunate buyers is too exclude the Buyer and limit returns. If you have, by some magic ghost like decision Maker as Amazon have returned too many item, in their minds, then you are notified that you cannot buy anymore. Many people have protested, many reinstated. The real issue is that Amazon allows any hack two-bit outfit to sell on Amazon. So people receive bad products, out-of-spec products, damaged products, etc. more often then in the past. Returns have escalated due to Amazons anyone can sell policy. It is definitely not the Purchaser but the Seller who need to be excluded. Amazon claims to review Sellers for performance which is very limited. When greed dominates it is a real 'fire'. The policy that has been established is profit above service, quality, product performance, product as suppose to be.

Date of experience: May 28, 2018
California
3 reviews
3 helpful votes
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Fast shipping
May 27, 2018

If you have amazon prime you get fast free shipping if you dont have amazon prime when you check out and i accidently signed up for amazon prime for a year and didnt realize it so a 12 dollar order turned into 117.89 order

Date of experience: May 27, 2018
Argentina
1 review
2 helpful votes
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Amazon is big name in eccomerce market, but they dont care for their customer, on 15of this month i got my alexa echo from amazon. It was a damaged piece. I called customer care they askd me everything abt order, and i call for returning of product. Till not no one is called me regarding return of this product. Really pathetic service

Date of experience: May 26, 2018
Virginia
2 reviews
1 helpful vote
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I find it very easy to compare items with vary Amazon has. Also, I can find usually items. The two day deliver is great but I have found only time less its are Prime.

Date of experience: May 26, 2018
Idaho
1 review
0 helpful votes
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Fav always
May 25, 2018

Amazon US is my favorite online shop. The most trustable and great site to purchase various things. Thanks amazon!

Date of experience: May 24, 2018
Virginia
3 reviews
1 helpful vote
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Prime membership and new to subscribe and save orders but just signed up and loving it
Paper Towels, and other items I always forget to purchase when Im running errands during the week

Date of experience: May 24, 2018
Canada
5 reviews
23 helpful votes
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If you are looking for convenience, this is the place to go, but if you are looking for the best prices this is not always the best place to start

Date of experience: May 24, 2018
California
10 reviews
31 helpful votes
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I have recently begun buying more and more online from Amazon. It is easy to find what Im looking at very reasonable prices. I also have had great luck with the shipping. I have Prime and I hardly ever have to wait more than a few days. Anytime I have returned something, it has been no questions asked. I trust Amazon for online shopping more than most places and will continue with their service.

Date of experience: May 23, 2018
California
1 review
0 helpful votes
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Good
May 23, 2018

Amazon is great because they have a lot, and prime shipping. There is definitely something to be said for getting things same day or in two days for free. Wow.

Date of experience: May 23, 2018
RU
12 reviews
89 helpful votes
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They don't have the best prices always. In fact, if you search you can find better deals but in terms of convenience and ease of shopping their at the top of their game.

Date of experience: May 22, 2018
Rhode Island
2 reviews
0 helpful votes
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Great service!
May 23, 2018

The delivery process was good.the quality was nice. I was having few queries. The response was very fast and humble. My experience. With fashionmia was awesome. I am very satisfied.

Date of experience: May 22, 2018
California
1 review
7 helpful votes
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I've been selling on amazon for the last 4 years, it getting more unbearable to swallow their fees. Last week, I sold my son's college algebra but the buyer sent it back. I refunded the money, did not take money from the buyer. Amazon in return charged even on the return item, I was really disappointed. This big company doesn't have a heart, the item was return I did not make money yet they have a nerve to charge. They said it's all standard fees, I didn't know that but now I know it's all fees. They don't care.

Date of experience: May 21, 2018
Virginia
3 reviews
4 helpful votes
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Speedy Deliveries
May 21, 2018

Amazon's service is world class. Products are affordable, User Interface is awesome and the website is very easy to use. I recommend to any shopper

Date of experience: May 21, 2018